IBM Service Management for Government

© 2012 IBM Corporation

Service Management for a Smarter Planet

Service Management for GovernmentVisibility, control, and automation on a Smarter Planet


2 © 2012 IBM Corporation

Agenda

Addressing government imperatives through:

– Visibility Control Automation

Challenges facing decision makers in the government today

Potential benefits from addressing these challenges

Examples of government agencies who are seeing real benefits today

Recommended next steps


3 © 2012 IBM Corporation3

Realities of an integrated world ─three interwoven issues

Across many industries there is a need to implement bold strategies that provide visibility of how systems are operating, control of IT and fixed asset management and automation of both physical and cloud infrastructures ─ in order to meet the demands of clients worldwide.

Across many industries there is a need to implement bold strategies that provide visibility of how systems are operating, control of IT and fixed asset management and automation of both physical and cloud infrastructures ─ in order to meet the demands of clients worldwide.

All industries remain focused on controlling cost while increasing the utilization of everything

Strengthening the supporting infrastructures to enable industry strategies is required

Business environments in every industry need to adapt and thrive in the face of change



Global challenges are driving a transformation in government

Changing demographics increase the cost of social protection

Citizens expect better and more responsive government services from

Every major country affected by terrorism and regional conflicts

Government finances significantly weakened by the global financial crisis

Rising energy costs, push for higher utilization of all assets



Government leaders are prioritizing these imperatives

Improve Citizen and Business Services

Build Intelligent Transportation Systems

Manage Resources More Effectively

Improve Public Safety



VisibilityVisibility ControlControl AutomationAutomation

Real time access to business analytics

tailored to meet the needs of your organization.

Efficient management of cost and optimization of processes and assets.

Streamline Government processes and automate

infrastructures.

Meeting the service management needs of Government organizations

IBM can help you gather, synthesize, and improve information to help improve the way your Government organization operates ─ turning mountains of data into real time decisions.



Asset Management

SmarterCities

Smarter Buildings

Visibility Control Automation project areas for government Visibility Control Automation project areas for government

Improve Citizen and Business

Services

Build Intelligent Transportation

Systems

Manage Resources More

Effectively

Improve Public Safety



Asset and Facilities Management

Smarter Cites

Smarter Buildings

Potential project areas for government

Return to project Areas for retail



Challenges to integrated enterprise asset management capabilities Lack end-to-end control of Government assets

for total asset visibility

– No single solution for fleet, facilities & IT asset management

Hard to address the Government challenges of operations and IT utilization

Difficult to provide service Management capabilities for different asset owner and all the different managing departments

Best practices not in place to improve asset productivity

Need to enhanced Workflow capabilities



Benefits of integrated enterprise asset management capabilities for government

Accountability and Compliance with regulations

Mission readiness

Dynamic Environment

Reduced budgets due to shifts in tax revenue, cost of war, etc.

Minimize risk

Managing multiple assets and divisions – facility, fleet, linear and IT assets

Improved service to citizens



How IBM can help with integrated enterprise asset managementCapabilities in Government

Tracks and manages all critical and strategic enterprise assets

Manages asset lifecycle and its maintenance

Manages maintenance for planned and unplanned activities

Plans inventory to meet demand

Manages vendor contracts

Defines service offerings and establishes SLAs

Enables compliance with government regulations

Automates process workflows

Integrates with ERP, operations and store systems



Government examples of successful IBM asset management

SMART ISOptimizing asset utilization and cutting costs by $89,232 while improving workforce productivity

Warner Robins Air Logistics Center: Implemented IBM Asset Management software that links maintenance schedules to parts and vehicle inventories, enabling staff to track and report on maintenance efforts. Eliminated five stovepipe legacy systems; improved decision making because of new visibility and data access for users and customers; cut costs by $89,232.

SMART ISMeeting government regulations and ensuring customer satisfaction

Chugach Alaska: Using IBM Asset Management CAC established a common platform for end to end tracking and managing all government and nongovernment contracts and the lifecycle of each asset. The new capabilities meet federal property-management requirements as well as the client’s contractual obligations and internal requirements.




Smarter Cites

Smarter Buildings





Challenges for smarter cities

Improve health, welfare, security and safety of citizens and local industry/businesses

Improve citizen and business services pertaining to municipal-run programs, such as education, taxes, and social services

Increase deployment of environmentally responsible operations resulting in natural resource conservation, energy efficiency, water management, and/or effective utilization of renewable resources

Enhance management of city/regional resources and personnel resulting in reduced operational costs while maximizing taxpayer value and supporting fiscal stability

Enhance flow of communication, people, transportation, or resources within the city/region



Benefits of Smarter cities and improved critical services:

Public Safety

Predict, monitor, and mitigate crisis situations

Coordinate multi-agency responses

Minimize impact of emergencies

Transportation

Improve traffic management

Optimize roadway capacity

Enhance travel experience

Water

Analyze water use and consumption patterns

Predict asset failures to reduce costs

Optimize work orders to improved service



Intelligent utility networks and grid management

Smart Building facilities management and Green Sigma analytics

Incident detection, coordination and management and real-time crime warehouse

City data center monitoring and energy management

Advanced water management including combined sewer overflow

Smarter traffic, airport, and rail solutions for optimization, security and asset management

Clinical analytics, facilities management, asset management and regulatory compliance

Case management, citizen and government portals and social services delivery

Water

IT Infrastructure

Transportation

Buildings

Public

Safety

EnergyHealthcare

Government

Services

Smarter Cities

How IBM can help build Smarter Cities



SMART ISCities preventing problems before they occur with coordinated response.

District of Columbia Water and Sewer Authority (DC WASA): Integrate advanced analytics with asset management software and a mapping application from ESRI. The availability of real time, map-based information and geo-analytics allows DC WASA engineers to identify potential problems before they occur with an estimated ROI of 629% and annual benefit of $6,559,000.

SMART ISCity leaders gain visibility into enterprise-wide assets and service.

Corpus Christi, Texas: Improved the efficiency and quality of the services by improving the city's ability to manage 1,500 miles of water mains, 1,100 miles of streets, six water treatment plants and 1,250 miles of wastewater gravity mains. New insight into operations has enabled staff to identify patterns of asset mal-functions, institute preventative measures and prevent service interruptions.

IBM customer examples for Smarter Cities operations




Smarter Cites

Smarter Buildings





By 2025, buildings will be the #1 consumer of energy.

Up to 50% of energy and water in buildings are often wasted.

Data center energy use doubling every 5 years.

Real estate is the 2nd largest expense on the income statement.

Multiple Building Management Systems often in use.

No real-time energy and operational optimization, only reaction after the fact

Challenges for efficiency in government buildings



Benefits of improving government building efficiency through Smarter Buildings

Reduced energy usage by up to 40% and maintenance cost by 10-30%

Higher building usage and re-up rates in smarter buildings

Employee productivity increased up to 18% on average

65% of occupants willing to help make their workplace more environmentally responsible



How IBM helps to create Smarter Buildings

Real Estate Portfolio Management Strategic portfolio planning Budgeting and forecasting real estate

expense Lease & contract admin

Facilities Maintenance Asset management Work management Inventory management Supply chain Key management Condition monitoring BMS integration

Energy and Environmental Sustainability Utility consumption tracking Energy planning analytics Carbon measurement Environmental investment analysis BMS integration

Capital Project Management

Condition assessment Capital planning & budgeting Construction estimating & project

management

Real-time energy & operating analytics Event filtering & correlation Root cause analysis Consolidated operations dashboard Building Systems integration

Energy Operations Optimization

Facilities Management

Space utilization Capacity planning Move, add, change Reservations CAD integration

Service Management Facilities service desk Service level agreements Contracted services Customer billing



IBM customer examples of facilities management

SMART ISSolving building systems shortcomings with the most appropriate, effective & energy efficient approaches.

Tulane University:Connecting to existing building systems to collect metered data; incorporating advanced analytics to uncover sub optimal conditions; bringing disparate data together to drive better decision making and measurably reduce overall energy costs..

SMART ISIntegration of energy and asset management to lower operating cost.

IBM Rochester, MN:Incremental energy savings of approximately 5% yearly through various improvements and programs; after the installation of IBM Intelligent Building Management, the team achieved an incremental 8% savings over existing cost savings efforts.

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For business objectives… Suggested starting points…

1 Asset and Facilities Management

Tivoli Endpoint Manager Maximo Enterprise Asset Management Maximo Spatial Asset Management IBM TRIRIGA Real Estate Management Software IBM TRIRIGA Facilities Management Software IBM TRIRIGA Facilities Maintenance Software IBM TRIRIGA Environmental and Energy Management Software

2 SmarterCities

Maximo Enterprise Asset Management Maximo for Transportation Maximo for Utilities IBM Intelligent Operations Center IBM Intelligent Water IBM Intelligent Transportation

3 SmarterBuildings

IBM Intelligent Building Management Maximo Asset Management for Energy Optimization Tivoli Monitoring for Energy Management IBM TRIRIGA Environmental and Energy Management Software

Which project area best supports your organizations objectives?



Why IBM ? ─IBM Innovation

IBM Software solid base for integrationIBM Systems hardware leadership

─IBM ServicesGlobal Business Services consulting

expertiseGlobal Technology Services best

practices─IBM Research

Deep Research CapabilitiesBusiness Analytics Research

─IBM’s own global transformational experiences

─ Partner Ecosystem

Let’s work together to drive real change in your government agency.



ibm.com/servicemanagement/industry

Thank you!

http://www.ibm.com/servicemanagement/industry

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