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IBM Software Group

September, 2007

© IBM Corporation

IBM Self-Service Accelerator

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New Portal Accelerators Speed Time to Value

Introducing new Business Accelerators… Integrated packages that easily snap-on to

WebSphere Portal to deliver rapid time-to-value for specific business challenges

Highly flexible, configurable, and scalable

Easily tailored for different roles and user types

Supports anytime and anywhere access from browser, rich client, and mobile devices

Start small. Snap on additional Accelerators for additional value

Accelerators help customers to dramatically speed time to value and reduce the cost of deploying portal-based business solutions Shorten implementation cycles

Realize Time to Value without sacrificing flexibility

Realize quicker ROI on portal investment

Accelerators are integrated packages that easily snap-on to Portal to deliver rapid time-to-value

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Accelerate development of HR self-service portals

Increase efficiency of HR service delivery

Enhanced strategic HR focus

Intuitive UI that guides employees and managers

Access to SAP and non-SAP information

IBM Self-Service AcceleratorLotus Workforce Management

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Pains Points

Employees Multiple places to go to get work done In most cases, multiple passwords Inconsistent, disjointed, and confusing user

experiencesHR

Data inaccuracy Manual, administrative work Non-strategic focus Communication barriers

IT Multiple tools, platforms, vendors Continual upgrades Release dependencies Costly support for HR requests Hard to deploy applications to workforce

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Cost Containment / Value Creation

Cost Containment

Eliminate paper

Improved cycle times

Improve accuracy

Value Creation

Talent growth & retention

Increased productivity

Engaged workforce

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IBM Self-Service Accelerator

Set of models and framework for accelerating development of WebSphere Portal based HR self-service solutions

Extensive set of “out-of-the-box” self-service functions

Service provider models which are “pre-wired” to SAP HR

Ability to easily integrate other back-ends SAP

ERPHR KB &

Policy

Portlet Factory Service Provider Models

WebSphere Portal

SecurityCollab

Lotus Workforce Management

SAP

ERP

3rd PartySvcs

PeopleSoft & other

backends

WebSphere PortalUsers/SecurityWorkflowPresentation

IBM Lotus Workforce Management

= IBM Lotus Workforce Management

Career Events Life Events Manager Events HR Workflows Roles

Alerts & Notifications Pay & Tax Personal Information Team

Content Personalization

SAP HR

Builds on IBM's SOA technologies to extend and enhance a customer’s SAP investment

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“Out-of-the-box” Self-Service Functionality

Employee

Employee Self Service Manager Self-Service

Alerts and Notifications Life Events

Getting Married Moving Welcoming a New

Child Career Events

Starting a New Job Planning to Retire Voluntary Separation

Finance & Tax

View/Update W4 Personal Information

Address Name Marital Status Phone Emergency Contacts

Policies & Information Search & navigate

HR KB HR News Hot Topics

View & update information about their employees

Initiate & manage career transactions

New hire/on boarding process

Voluntary/involuntary separation

Job transfers

Job information changes,

Promotion/demotion,

Premium pay increase,

Delegate to ensure coverage while away from the office.

Manager Alerts & Notifications

Rule based Routing and Escalation

Manager

2nd Line Manager

HR

CSR

HR FunctionsRoles

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Checklist Framework

Activities

(defined by customer based on their policies

and best practices, product ships with pre-

populated set)

Step to complete Activity

(invokes Portlets for completing transactions -

may involve SAP, other back ends or 3rd Party Service)

Mandatory, Optional

&Timeframe

(configured by customer based on

requirements)

HR Content

(from HR Knowledge Base)

Build checklists that guide employees Makes employee more productive – reduces HR administrative demands Helps enforce compliance with company policies and best practices

Getting Married Event Checklist

Example

Completion

(keeps track of your

progress)

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Integration Framework

My Resources Portlet

• Update your Personal Information?

• Birth?• Getting married?• Promote an employee?• Retirement Savings• Transfer an employee?• Hire someone?• Just got hired?

What I am trying to do

Activities I need to complete, timeframes & status

Events Checklists

Framework

• Must do in 30 days

• Should also consider

3rd Party Service

Seamless access to 3rd party services

sso with web service callback

HR KB & Policies Company

policy, procedures and help

Workflow(as required)

SAPService Provider Models

SAP & other back-ends

Portlet Models

Portlet Models

Portlets to use to complete Activity

via Portlet & eMail to help ensure completion in the required timeframe

Alerts & Notifications to keep me on track

What IBM Lotus Workforce Management Provides

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Why IBM Self-Service Accelerator

Ease of Integration Presentation “on the glass” Multiple backend systems Business processes

Out-of-the-box Self-Service Functionality

Ease and Speed of Customization

Simple, Intuitive User Interface

Highly Configurable, Dynamic, Role Based Platform

Performance and Scalability of WebSphere Portal

Support for Open Standards Readily available skills

HR self-service in the context of an employee portal

Employee Intranet

SAP

SAP and many others systems on the backend

more than just HR on the front end

HR Self Service

Benefits

Payroll

Travel

Jobs

Learning

Expenses

News

Directory

Dashboard

Bus Apps

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City of Bradford Metropolitan District Council

Profile One of the largest councils in Britain Over 20,000 employees 7,000 staff are active users of Self Service

Vision Improve service delivery through an intuitive

personalized user experience Provide a consolidate entry point for all

systems and data that employees need to interact with

Have employees focus on desired outcomes vs. managing processes

Solution Flexibility to easily craft an intuitive and

personalized user experience Able to integrate multiple systems (including

SAP) into a role-base, highly usable interface Cost savings due to self-service capabilities,

including change personal details, expense reporting, view pay slip, create leave request, and timesheet management

IBM’s Self Service Solution enables City of Bradford to more easily achieve their user experience and backend integration goals