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© 2011 IBM Corporation
Daniel Kostyal
Relationship Manager for Solution Providers
IBM Intelligent Operations Center
for Smarter Cities
© 2011 IBM Corporation1
AgingInfrastructure
Declining Budgets
Increasing Threats
Changing Populations
Innovative leaders create opportunities from today’s harsh realities
Innovation
Investment
Community
Sustainability
© 2011 IBM Corporation2
Smarter cities are cities that drive sustainable economic growth by*
…increasing the value cities generate
for their citizens in a rapidly changing
economic and urban world
Leveraging
information to make
better decisions Anticipating problems
to resolve them
proactively
Coordinating
resources to operate
effectively
© 2011 IBM Corporation3
Leveraging
information to make
better decisions
Anticipating problems
to resolve them
proactively
Coordinating
resources to operate
effectivelyHigh impact issues require
integration across departments
Development
Services
InfrastructureServices
Human
Services
GovernanceServices
The smartest cities integrate key services to minimize risks
Transportation
Energy and
Water
City Strategy &
Administration
Healthcare
Education
Social Services Public Safety
Prepare for problems to
lead quickly and effectively
when they inevitably arise
© 2011 IBM Corporation4
Integrating the most repeatable
best practice patterns to
allow leaders to:
IBM Intelligent Operations Center for Smarter Cities
Sample Partner Ecosystem
� Leverage information across all
city agencies and departments
� Anticipate problems and minimize
the impact of disruptions
� Coordinate resources to respond
to issues rapidly and effectively
Integrates with IBM
partners
IBM Intelligent
Operations
Center
for Smarter
Cities
© 2011 IBM Corporation5
The IBM Intelligent Operations Center for Smarter Cities enables city leaders to apply global best practices
Transportation
� Improve traffic management
� Optimize roadway capacity
� Enhance travel experience
Water
� Analyze water use and consumption patterns
� Predict asset failures to reduce costs
� Optimize work orders to improve service
Public Safety
� Predict, monitor, and mitigate crisis situations
� Automatically analyze video streams for threats
� Analyze data to detect and act on criminal patterns
Over 25 new and enhanced use cases based on lessons from inspirational leaders.
Inspired By
© 2011 IBM Corporation6
Contextual
Mapping
Contextual
Mapping
Leverage Information
• Data and information collected
and presented in a filtered and
contextual format
Video
Feed
Video
Feed
Weather
Feed
Weather
Feed
News
Feeds
News
Feeds
Mayor identifies potential
crowd management issue
•Visual cue from heat map to
potential crowd issue
•News and video feed validate
growing crowd presence in city
square
Intelligent Operations Center for Smart Cities - Use Case
Scenario: Safely Managing a Growing Crowd
© 2011 IBM Corporation7
The IOC provides a broad set of functions for city leaders
Active Workflows:
Intelligent Operations Center
Automated Emails & SMS
Integrated System Monitoring
Roles & Permissions
Data drill down
Data Exporting
Event correlation detection
Click to Action
Mouse over Pop-upsEvent Mgt.
Progress Reporting
© 2011 IBM Corporation8
Smarter Cities Solution Domains and Intelligent Operations Center
Water
Work order optimizationUsage AnalyticsPredictive MaintenanceLeak DetectionFlood ManagementSmart MeteringContamination MgmtWater SecurityStorm water MgmtWastewater MgmtAsset Management
Water
Work order optimizationUsage AnalyticsPredictive MaintenanceLeak DetectionFlood ManagementSmart MeteringContamination MgmtWater SecurityStorm water MgmtWastewater MgmtAsset Management
Transportation
Data IntegrationTraffic PredictionRoute optimizationBus Arrival PredictionPlanning and SimulationRoad User ChargingAsset ManagementIntegrated Fare MgmtMulti-modal MgmtRevenue ManagementFleet Optimization
Transportation
Data IntegrationTraffic PredictionRoute optimizationBus Arrival PredictionPlanning and SimulationRoad User ChargingAsset ManagementIntegrated Fare MgmtMulti-modal MgmtRevenue ManagementFleet Optimization
Public Safety
Video SurveillanceCrime InformationPredictive PolicingDispatchCyber SecurityFusion CentersBorder SecurityCommunicationsEmergency ResponseNon-Emergency Response
Public Safety
Video SurveillanceCrime InformationPredictive PolicingDispatchCyber SecurityFusion CentersBorder SecurityCommunicationsEmergency ResponseNon-Emergency Response
Intelligent Operations CenterIntelligent Operations Center
Predictive Systems
Predictive Systems
Modeling & Simulation
Modeling & Simulation
City ArchivesCity Archives
DashboardsDashboards
AlertsAlerts
DirectivesDirectivesKPI’sKPI’sAlertsAlerts
Event Rules Workflows
Standards Based Interfaces
Domain Specific Interfaces
GatewayGateway
WaterWater
GatewayGateway
TrafficTraffic
GatewayGateway
Public Safety
Public Safety
GatewayGateway
ElectricElectric
Reports/Analysis
Reports/AnalysisSemantic Models
Service BusService Bus
Analytics
Visualization
Data Integration
GatewayGateway
BuildingsBuildings
Other Feeds:
Weather
Citizens
Health
Financials
*
Other Feeds:
Weather
Citizens
Health
Financials
*
Operations
City-wide Dashboard
Geo spatial mapping
Data modeling & integration
Cross-Agency Collaboration
Situational Awareness
Domain Analytics
Event & KPI Management
Incident Management
Consequence Management
Buildings*
Energy Consumption & Optimization Carbon ManagementGreenhouse Gas Emissions TrackingAsset & Work ManagementPortfolio ManagementFacility Maintenance Condition MonitoringOccupancy ManagementUtilization PlanningSpace Optimization Move Management
Buildings*
Energy Consumption & Optimization Carbon ManagementGreenhouse Gas Emissions TrackingAsset & Work ManagementPortfolio ManagementFacility Maintenance Condition MonitoringOccupancy ManagementUtilization PlanningSpace Optimization Move Management
*Tivoli offerings
All included in Intelligent Operations Center product
All included in Intelligent Operations Center product
© 2011 IBM Corporation9
Analytics are key to converting data to information to insight
Event Captured, video analytics / image stored locally
Captured data converted to CAP
CAP stored , and processed
Charting, Geo Spatial
IOC & VCAS Combined
Video
Analytics
Data
Analytics
Data
Processing
Insight
© 2011 IBM Corporation10
Video Capture -> Data Processing -> Insight -> Playback ( Video / Charting )
Select On Demand based on significance
IOC & VCAS Combined
Store and Playback
from
IOC as event or trend deemed
significant
All events stored and enabled alerts displayed
© 2011 IBM Corporation11
Common Alerting Protocol – Example of how it works
Fire Hydrant is struck by a car
Maintenance crew fill out a order which
Will take 4 days
1
Alerts are sent to IOC along
side the current city systems
IOC see same time / same
place correlation and updates
fire house
4
Fire breaks out
on same block2
Fire is reported 3
1
2
Bring water Truck
Extra Long Hose
Fire Truck gets better information
On equipment choice 5
© 2011 IBM Corporation12
Together we will create a planet of Smarter Cities
� 100 years of experience making the world work better
through the use of technology
� Real products to enable sustainable economic growth
– Leveraging information to make better decisions
– Anticipating problems to resolve them proactively
– Coordinating resources to operate effectively
� Local solutions based on global insight from
170+ countries
� Passion for cities demonstrated by volunteers
for Smarter City Challenge grants
IBM is the right partner to help city leaders innovate
to meet and exceed citizen expectations
Over 2,000 city
projects leverage on
IBM to help them
transform into 21st
century cities