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Goal: Patients should
wait for a short time
Goal: PatientsSatisfied
With results
Means: ImprovingThe IS
Goal: PrivacyShould beprotected
Goal: Legal Requirements
Should be fulfilledvGoal: Costs
Should be low
Means: HeavyInvestment in IT
Goal: Strongcooperation
Goal: PatientsShould be
Well informed
Infl.: PatientAccess has to
be logged
threat
threat
Goal.: PatientsDirectly referred
To priv specialistsInfl.: People are
conservative
threat
threat
Goal: Provide efficient, fairCustomer care
Negative impact
Means: Introducesecure system
Means: IntroduceAuthentication mechanisms
Means: IntroduceLogging function
Means: Make use ofstandards