Human Resources Personality

Human ResourcesHuman Resources

Generational Differences Generational Differences in Our Workforcein Our Workforce

What does it mean?What does it mean?

Why Learn About Why Learn About Generations?Generations?

4 generations are working side by side4 generations are working side by side

People are at the heart of what we doPeople are at the heart of what we do

Different values, experiences, styles Different values, experiences, styles and attitudes create and attitudes create

-- misunderstandings-- misunderstandings-- frustrations-- frustrations

The Generational DivideThe Generational Divide(U.S. Populations)(U.S. Populations)

TraditionalistsTraditionalists Born 1925-1945Born 1925-1945

75 Million75 Million

Baby BoomersBaby Boomers Born 1946-1964Born 1946-1964


Generation XGeneration X Born 1965-1980Born 1965-1980


Generation Y/Generation Y/

MillenialsMillenials

Born 1981-2002Born 1981-2002


Traditionalists (63+)Traditionalists (63+)

Major societal influencesMajor societal influences

Great depressionGreat depression World war IIWorld war II Social security mandatorySocial security mandatory IndustrializationIndustrialization Korean warKorean war

Traditionalists ValuesTraditionalists Values

Hard workHard work LoyaltyLoyalty Dedication and sacrificeDedication and sacrifice Respect for rulesRespect for rules Duty before pleasureDuty before pleasure Believe in institutions, very patrioticBelieve in institutions, very patriotic Happy to have a jobHappy to have a job Chain of commandChain of command honorhonor

Baby Boomers (39-57)Baby Boomers (39-57)

Major societal influencesMajor societal influences TVTV Civil right movementCivil right movement ProtestsProtests Rock and rollRock and roll Changing womens rolesChanging womens roles Sexual revolutionSexual revolution Cold warCold war Space travelSpace travel AssassinationsAssassinations

Baby Boomers ValuesBaby Boomers Values

Optimism: they can make the world a better Optimism: they can make the world a better placeplace

Question and protest the status quoQuestion and protest the status quo Largest generation = intense competitionLargest generation = intense competition Work-a-holicsWork-a-holics Focus on who they are = ME GenerationFocus on who they are = ME Generation Team orientationTeam orientation Personal gratificationPersonal gratification InvolvementInvolvement Personal growthPersonal growth

Baby BoomersBaby Boomers

““ME” GenerationME” Generation

Money, title, recognitionMoney, title, recognition

Want to Build a Stellar CareerWant to Build a Stellar Career

$$$$

Generation X (25-38)Generation X (25-38)

Major societal influencesMajor societal influences Man on the moonMan on the moon Challenger explosionChallenger explosion AidsAids Video gamesVideo games Latchkey upbringingLatchkey upbringing Personal computersPersonal computers Fall of Berlin WallFall of Berlin Wall WatergateWatergate Women’s liberationWomen’s liberation Desert StormDesert Storm Energy crisisEnergy crisis

Generation X ValuesGeneration X Values

DiversityDiversity Techno literacyTechno literacy Fun and informalityFun and informality Self-relianceSelf-reliance PragmatismPragmatism Don’t trust institutionsDon’t trust institutions Self-starters, prefer to work aloneSelf-starters, prefer to work alone

Generation XGeneration X

Possibly most misunderstood generationPossibly most misunderstood generation

Need a balance between work and life – Need a balance between work and life – freedomfreedom

Flexible and motivatedFlexible and motivated

Want to build a portable careerWant to build a portable career

Generation Y/Millennial Generation Y/Millennial (up to 23)(up to 23)

Major social influencesMajor social influences InternetInternet Fall of Berlin WallFall of Berlin Wall O. J. Simpson TrialO. J. Simpson Trial September 11September 11thth tragedy tragedy School shootingsSchool shootings Oklahoma CityOklahoma City Technology explosionTechnology explosion Child focused worldChild focused world Clinton/LewinskyClinton/Lewinsky

Gen Y/ Millenial’s ValuesGen Y/ Millenial’s Values

OptimisticOptimistic Feel civic dutyFeel civic duty ConfidentConfident Achievement orientedAchievement oriented Respect for diversityRespect for diversity Protection/safetyProtection/safety

Clash PointsClash Points

FeedbackFeedback GoalsGoals RewardReward Career pathCareer path InstitutionsInstitutions

Rewards…different things Rewards…different things to different peopleto different people

GenerationGeneration RewardReward

TraditionalistTraditionalist LoyaltyLoyalty

Baby BoomersBaby Boomers ““money, title, money, title, recognition”recognition”

Generation XGeneration X ““Freedom!”Freedom!”

Generation Y/ MillenialsGeneration Y/ Millenials ““work that has meaning”work that has meaning”

The Goal: to foster the development of The Goal: to foster the development of skills for veterinary professionals so that skills for veterinary professionals so that they…..they…..

CaringCaring CompassionCompassion

Know how to care for Know how to care for their patientstheir patients

Know how to care for Know how to care for their clientstheir clients

Know how to care for Know how to care for their colleaguestheir colleagues

Know how to care for Know how to care for themselvesthemselves

What is Emotional What is Emotional IntelligenceIntelligence

Recognizing your own emotions and Recognizing your own emotions and those of othersthose of others

The Power of Emotional The Power of Emotional Competence Competence

Research suggests attitude accounts for Research suggests attitude accounts for as much as 80% of the “success” of our as much as 80% of the “success” of our liveslives

For better or worse, attitudes are For better or worse, attitudes are chosenchosen

Attitudes directly affect our actions Attitudes directly affect our actions

The Power of Emotional The Power of Emotional CompetenceCompetence

Our attitude and actions, in turn, shape Our attitude and actions, in turn, shape those around usthose around us

Therefore, chose consciously, Therefore, chose consciously, conscientiously, and wisely!conscientiously, and wisely!

4 personality types4 personality types

Reference: Reference:

Inge de Smet & Jeffer LondonInge de Smet & Jeffer London

MBTI: Four PreferencesMBTI: Four Preferences

PJ

FT

NS

IESource of energy

Extraversion Introversion

Way of gathering information

Sensing iNtuition

Decision making

Thinking Feeling

How you relate to the external world

Judgment Perception

Extraversion and IntroversionExtraversion and Introversion(complementary ways of being (complementary ways of being

energized)energized)

ExtroversionExtroversion

An extravert’s An extravert’s essential stimulation, essential stimulation, way of getting way of getting energy, is from the energy, is from the environment, the environment, the outer world of people outer world of people and things.and things.

IntroversionIntroversion

An introvert’s An introvert’s essential stimulation, essential stimulation, way of getting way of getting energy, is from within energy, is from within - the inner world of - the inner world of thoughts, ideas, and thoughts, ideas, and reflections.reflections.

IE

E or IE or I(key words)(key words)

ExtraversionExtraversion

Jumps In, InitiatingJumps In, Initiating SociabilitySociability InteractionInteraction MultiplicityMultiplicity Thinks out loudThinks out loud ExternalExternal BreadthBreadth ExpressiveExpressive


ReflectiveReflective IntensiveIntensive ConcentrationConcentration Limited relationshipsLimited relationships Rehearse before talkingRehearse before talking InternalInternal DepthDepth ConstraintConstraint

IE

IE

E or IE or I(Preferred Work Environment)(Preferred Work Environment)

ExtraversionExtraversion

Varied and action-orientedVaried and action-oriented Prefers to be around and Prefers to be around and

with otherswith others Interests have breadthInterests have breadth Lively and popularLively and popular

Remain aware of the Remain aware of the environment, environment, allow time to verbalize allow time to verbalize agreements, agreements, then take action.then take action.


Quiet and concentratedQuiet and concentrated Prefers to be alonePrefers to be alone Interests have depthInterests have depth Calm and privateCalm and private Allow time for silent Allow time for silent

reflection on solutions, reflection on solutions, conceptualize the conceptualize the problem, problem, and look deeply into and look deeply into issuesissues

Sensing and IntuitionSensing and Intuition(Are complementary ways of taking in (Are complementary ways of taking in

information)information)

SensingSensing

The sensing function The sensing function takes in information takes in information by way of the five by way of the five senses - sight, senses - sight, sound, feel, taste, sound, feel, taste, and smell.and smell.

IntuitionIntuition

The intuitive function The intuitive function takes in information takes in information by way of a “sixth-by way of a “sixth-sense” or hunch.sense” or hunch.

NS

S or NS or N(Key Words)(Key Words)

SensingSensing FactsFacts Present FocusPresent Focus DetailDetail Powers of observationPowers of observation SequentialSequential Idea testerIdea tester AdaptingAdapting PracticalityPracticality SensibleSensible PerspirationPerspiration LiteralLiteral

IntuitionIntuition Possibilities, associationsPossibilities, associations Future focusFuture focus OverviewOverview Pattern recognitionPattern recognition RandomRandom Idea generatorIdea generator InnovatingInnovating IngenuityIngenuity ImaginativeImaginative InspirationInspiration FigurativeFigurative

NS

S or NS or N(Preferred Work Environment)(Preferred Work Environment)

SensingSensing

Prefers using learned Prefers using learned skillsskills

Pays attention to detailsPays attention to details Patient with details and Patient with details and

makes few factual errorsmakes few factual errors

Know the facts, Know the facts, understand the plan, understand the plan, and work out and work out implementation detailsimplementation details

IntuitiveIntuitive

Prefers adding new skillsPrefers adding new skills Full of new challengesFull of new challenges Patient with complexityPatient with complexity

See the big picture(s), forge See the big picture(s), forge into new areas, and develop into new areas, and develop new possibilities.new possibilities.

NS

Thinking and FeelingThinking and Feeling (complementary ways of making (complementary ways of making

decisions)decisions)

ThinkingThinking

The thinking function The thinking function decides on the basis of decides on the basis of logic and objective logic and objective considerations.considerations.

FeelingFeeling

The feeling function The feeling function decides on the basis decides on the basis of personal, of personal, subjective values.subjective values.

FT

T or FT or F(Key Words)(Key Words)

ThinkingThinking

ObjectiveObjective Logic, principlesLogic, principles TruthfulTruthful FirmnessFirmness ImpersonalImpersonal CritiqueCritique AnalysisAnalysis JusticeJustice ClarityClarity

FeelingFeeling

SubjectiveSubjective Personal valuesPersonal values Tactful, harmonyTactful, harmony PersuasionPersuasion Interpersonal Interpersonal AppreciateAppreciate SympathySympathy MercyMercy HarmonyHarmony

FT

T or FT or F(Preferred Work Environment)(Preferred Work Environment)

ThinkingThinking

Brief and businesslikeBrief and businesslike ImpersonalImpersonal Treats others fairlyTreats others fairly DetachedDetached

Discuss issues logically, Discuss issues logically, consider the pros and consider the pros and cons of various cons of various alternatives, and spot the alternatives, and spot the inconsistencies in a planinconsistencies in a plan

FeelingFeeling

Naturally friendlyNaturally friendly PersonalPersonal Treats others as they need Treats others as they need

to be treatedto be treated InvolvedInvolved

Understand what is Understand what is important to people, important to people, acknowledge the human acknowledge the human side of decision-making, side of decision-making, and help others accept and help others accept decisionsdecisions

FT

Judgment and PerceptionJudgment and Perception (How you relate to the external (How you relate to the external

world)world)

JudgingJudging

A judging orientation is A judging orientation is decisive, planned, and decisive, planned, and orderly.orderly.

Generate systems, Generate systems, provide organization, provide organization, and act with and act with decisivenessdecisiveness

PerceivingPerceiving

A perceptive orientation is A perceptive orientation is flexible, adaptable, and flexible, adaptable, and spontaneous.spontaneous.

Provide new ideas, insight, Provide new ideas, insight, and react with flexibility if and react with flexibility if the system breaks downthe system breaks down

PJ

J or PJ or P(Key Words)(Key Words)

JudgingJudging

FocusFocus DecidedDecided FixedFixed PlanPlan SystemsSystems ConclusiveConclusive CompleteComplete Wrap it upWrap it up UrgencyUrgency Get show on the roadGet show on the road


Options /AlternativesOptions /Alternatives Gather more dataGather more data FlexibleFlexible Adapt as you goAdapt as you go Ad hocAd hoc SpontaneousSpontaneous Open-endedOpen-ended Something will turn upSomething will turn up There’s plenty of timeThere’s plenty of time Let’s wait and seeLet’s wait and see

PJ

J or PJ or P(Preferred Work Environment)(Preferred Work Environment)

JudgingJudging

Focus on completing Focus on completing tasktask

Make decisions Make decisions quicklyquickly

Want only the Want only the essentials of the jobessentials of the job


Focus on starting Focus on starting tasktask

Postpone decisionsPostpone decisions Want to find out all Want to find out all

about the jobabout the job

PJ