Human Factor Basic Orientation Program of AME Instructor

S P Singh1.08.2011

Reference 1. CAR 66 Module 091. CAP 715- A/c Main Engineering

Human Factors2. CAP 716 Aviation Maintenance Human

Factors3. CAP 718 HF in Aircraft Main and

Inspection4. CAP 719 Fundamental Human Factors

Concepts5. MOE of CAR 145 AMO6. CAR 145

TopicsHuman Performance Human ErrorError Management SystemDirty dozenSafety CultureSHEL ModelTrainingHuman error in maintenance

Human FactorHuman Factors is the ‘discipline of optimising

Human Performance in the workplace’

It is the interaction between:

People and environmentPeople and proceduresPeople and machinesPeople and people

SHEL(L)

L

S

L

E

H

CAR 145 and Error Management An Organisation needs to develop systems and procedures

for : 145.30 - Safety culture 145.30 - HF and HPL Competence (Human Factors training) 145.45 - Bad data reporting procedures 145.47 - Shift and task handover 145.47 - Fatigue management 145.47 - Task planning (equipment, data, spares etc.) 145.60 - Error / Hazard reporting (Internal/External) 145.65 - Procedure format and validation 145.65 - Task Sign-off procedures 145.65 - Error capturing (e.g. Duplicate/Independent Inspections)

HF Training to IncludeHuman errorSafety culture / Organisational factorsHuman performance and limitationsEnvironmentProcedures, information, tooling and practicesCommunicationTeamworkProfessionalism and integrityOrganisation’s HF program including error reporting

systems

Safety Culture“The way things are done”“The attitude of staff”“Beliefs, norms and behavioural dispositions

that impact on safety”

What is your definition?

What does a good culture look like?

Team working“A high-performing team of 5-15 people, with the

technical skills , knowledge and authority to make decisions that would formerly have been made by a supervisor

They are appointed to manage themselves because the team members are the most familiar with the task they perform, therefore are the best to make improvements.”

Success factorsActive participation of workforce and

managementIssue card reminders and checklists of

behaviours that need to be observedConstantly reinforce and encourage

behavioural change

Procedures and complianceWell known fact: people don’t respect

procedures!

WHY? Complex, not updated, too restrictive, do not describe the best way to do the job…

Are the procedures written to help the readers or to protect the writer?

My procedure will ensure the task is performed correctly

I know how to do this task, I don’t need a procedure

Training and competenceTraining helps people acquire the skills,

knowledge and attitudes to make them competent in the health and safety aspects of their works.

Training

What does the trainee need to learn?

Annual training plan, training team, assessment, refreshment…

“We cannot change the Human Condition but we can change the conditions in which humans work.”

James Reason

Performance shaping factorsIdentify if there could be factors that affect the

task performance

stress, work procedures, quality of work environment…

spsinghame@mail.comspsinghame.weebly.comThank you for your attention