HR goes hybrid

Copyright NGA Human Resources. All rights reserved.

HR Goes Hybrid

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The road to excellent HR service delivery

Strategy & Planning

‘A S I S ’ S I T U A T I O N ‘T O B E ’ S I T U A T I O N

10%

30%

60%

Make HR Strategic

Services Improve quality & efficiency

Administration Reduce cost

Self-Service

ServiceCenter

Drive down costs

Improve delivery quality

Create a more agile organization


HR leaders’ challenges

Copyright NorthgateArinso. All rights reserved.

Drive down cost

Improve delivery quality

Create a more agile organization


Car manufacturers seem to love Hybrid...

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... but what does it mean to HR technology?


Hybrid HR defined

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Combining various deployment options

•OnPremise: technology & processes in-house•OnDemand: technology outsourced & processes in-house

(=SaaS/multi-tenant)•BPaaS: technology & process outsourced

+• On a single technology backbone

• With a single, uniform user interface

• With the option to flexibly switch deployment options


Comparing deployment options

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OnPremise OnDemand BPO

Hardware/infrastructure

Behind the firewallIn-house

Provider datacenter Provider datacenter

Software/application

Behind the firewallIn-house

Provider platformMulti-tenancy

Single-tenant ‘lift & shift’Multi-tenant platform

Service Center In-house IT supportInternal SSC

Self-ServiceConfiguration support for expert usersInternal SSC (optional)

External SSCComplete tier 1-2-3 setup

Which HR processes?

All HR processes; focus on admin processes

All HR processes; focus on admin and talent mgmt processes

All HR processes; focus on multi-country payroll and HR admin with goal to streamline complexity

IT ownership CIO organization Provider & CIO org Provider & CIO org

Process ownership HR organization HR organization HR organization

Quality Internal SLA SLA for IT uptime & availability

SLA for both IT and HR quality

SSC: Shared Service Center | SLA: Service Level Agreement | CIO: Chief Information Officer


What it means to your business

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Employees & managers

HR Finance IT

Single user interface

Focus on the business, not on IT

Choice between best cost models (license, pay-as-you-go)

A single technology backbone

Fast onboarding Customer satisfaction

Risk mitigation Fast international roll-out (M&A)

Ease of use & simplicity

Ability to select deployment model per HR process

Choose optimal cost model depending on current business need

Flexibly switching between in-house & outsourced

Multi-role user interface

Steep learning curve

Workforce analytics & reporting

Continued innovation


How We Can Help

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The NGA Advantage

What sets us apart is The NGA Advantage.

It’s a combination of deep HR experience and insight, advanced technology platforms and applications, and a global portfolio of flexible service delivery options supporting an agile, globally connected organization. Global Portfolio

of Flexible Service Delivery Options

Advanced Technology Platforms and Applications

Deep HR Experience and Insight


White paper: Cloud-enable your HR

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http://resources.ngahr.com/cloud-enable-your-hr

Download this white paper

By reading this white paper, you will learn more about the fertile landscape for cloud-based solutions that is user-focused, process-driven and increasingly cost efficient.

Moreover, you will explore the options of BPaaS which is all about running BPO services on a cloud-based platform.

Thank you

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