HP SOFTWARE & SOLUTIONS

. be more efficient

. get results faster

. be trusted and reliable

HP Software forIT Operations

© HP 20101

Source: HP research

AGENDA. The Challenges IT Operations faces. Solving these challenges with HP Software. Summary and product mapping

2

3

THE CHALLENGES I.T. OPERATIONS FACES

“lower costs”“do more with the same people”“simplify and standardize IT”“consolidate and rationalize”

“deploy agile apps faster”“provision faster”“flex capacity faster”

“be compliant”“make changes reliably”“we need reliable applications”

be more efficient

be trusted and reliable

get results faster

4

AFTERWARDS

• Automated release, provisioning and change – fewer admin staff• Fewer support staff needed to fix

problems• More efficient compliance monitoring

• Faster roll-out from development to production• Faster provisioning and change• Faster problem resolution

• Higher application availability• Sustained compliance• Fewer release and change errors

be more efficient

be trusted and reliable

get results faster

5

YOU ARE NOT ALONE

Of the Financial Times top companies …

• 100% of the largest Utilities Companies

• 86% of the Life Insurance Companies

• 90% of the top Aerospace & Defense Companies

• 81% of the largest Telecommunications Companies

• 83% of the top Financial Services Companies

and 80% of the Fortune 500

use HP Software to manage their IT Operations

Source: HP research

AGENDA. The Challenges IT Operations faces. Solving these challenges with HP Software. Summary and product mapping

6

7

THE FOUR PILLARS OF I.T. OPERATIONS

Automated Release, Provisioning,and Change

Availability and Performance

Automated Self-Serve

1

2

4

Sustained Compliance 3

be more efficient

be trusted and reliable

get results faster

8

Release, Provisioning and Change today

• Agile development = every 3 weeks

• Composite = lots of components

too much for humans

1

2

1

3

• People intensive• Errors – especially at silo hand-

offs• Half chewed back-outs

• Un-informed change decisions• “7X jump in incidents outside

lock-down”

9

change monitoring and control process

development

and test

Automated Release, Provisioning and Change

change impactanalysis

orchestrateprovisioning and change of whole service

automated release

1

o n g o i n g s e r v i c e d e p e n d e n c y a u t o -d i s c o v e r y

10

1

Faster app deployment5X

Forrester Data Center AutomationWave winner, 2009

Forrester Service DeskWave winner, 2010

Only “whole stack”provisioning automation solution

Increase in server admin loading

6X

Cut in provisioning errors130XReduction in unplanned changes50%

Why Automated release, provisioning and change from HP?

11

Availability and Performance Today2

Application performancemonitored by customers

Silo-ed health management and Silo-ed view of what’s happening

Can’t do automated remediation – not totally sure of root cause

No link between infrastructure and application worlds

1

2

3 4THE RESULT• Slow resolution• Not business aligned• Not people efficient

12

Less downtime, faster resolution, more efficient : Consolidated Operations2

automated userexperience monitoring

all fault and performance information to one place

understand the business impact of problems

automatedroot-causeanalysisauto-remediate

with confidence

2

13

4

5

s e r v i c e d e p e n d e n c y d i s c o v e r y

“single

pain

of g

lass”

in

tegra

ted cro

ss-tier

trouble

shootin

g

13

Integrated Application Performance Management across the lifecycle

userexperiencemonitoring

automatedperformanc

etesting

applicationperformancediagnostics

multi-hoptransaction

analysis

2

automatedroot causeanalysis

applicationperformancediagnostics

o n g o i n g s e r v i c e d e p e n d e n c y a u t o -d i s c o v e r y

14

Why Availability and Performance from HP?

applications

2

Decrease in downtime34%

infra-structure

Gartner Application PerformanceManagement MQ winner, 2010

Gartner Event Management and AnalysisMQ winner, 2010 (again)

Best application-aware rootcause analysis

Increase in first call resolution3X

Reduction in number ofexperts to fix a problem3X

Increase in applicationavailability

9799.7%

15

HP’s Availability and Performance solutions in action – Independent Blue Cross2

ApplicationDevelopment

Problem Manageme

nt

Enterprise Monitoring & Performance Management

Incident Manageme

nt

SLA Reporting

Executive Dashboard

Consolidated

Fault andPerformanc

e

UserExperienceMonitoring

AutomatedRoot Cause

Analysis

ServiceLevel

Management

NetworkManageme

nt

Service Dependency Map Discovery

ApplicationPerformanc

eDiagnostic

s

AutomatedPerformanc

eTesting

16

Sustained Compliance Management

keep elementsin standardconfiguration

automated provisioning to

standard “patterns”

“lock-down” services in a desired state

ongoing recommendations,

compliance and patches

3

3

1

2

17

GoSelect service from

Service Catalog

Customize(size, SLAs,

lease period)

Dynamically scaled and managed

Fully provisioned

on virtualized resources

Get signoff Bill to business

Automated Self-serve for services: e.g. Private Cloud4

18

self-service catalog

resourceallocator

HP’s Automated Self-Serve for services4

provisioninfrastructure

then applications

sim

plifi

ed

IT s

erv

ices

usage-based billing

monitor

de-commissi

on

19

Private Cloud in action - An International Bank4

• Time to provision: 3 to 5 months

• 20,000 servers at 3-18% utilisation

• High level of automation in silos but not end to end across the service (e.g. up to DB)

• 1,500 servers deployed in first 9-months of project• Saving 12,000 man hrs – from 8 hrs per server to ZERO• Reduced the delivery time from 5 months to 2 hours• Broke “server hoarding” culture: 500 servers handed back• Utilization up to 80%

BEFORE

AFTER

20

self-service catalog

approvalsystem

HP’s Self-Serve for physical IT product4

integratedpurchasingsystem

change management

asset management

sim

plifi

ed

IT p

rod

uct

s

recycle asset/from stock

order item

Source: HP research

AGENDA. The Challenges IT Operations faces. Solving these challenges with HP Software. Summary and product mapping

21

22

SUMMARY

Automated release, provisioning and change

Availability and Performance

Automated Self-Serve

1

2

4

Sustained Compliance 3

be more efficient

be trusted and reliable

get results faster

23

RELEASE,PROVISIONING& CHANGE

AVAILABILITY AND PERFORMANCE

AUTOMATED SELF-SERVE

SUSTAINED COMPLIANCE

PRODUCT VIEW

1

2

3

4

BUSINESS SERVICE

MANAGEMENT

BUSINESS SERVICE

AUTOMATION

IT SERVICE MANAGEMENT DISCOVERY

Business process

Applications

Infrastructure

Network

Release automation

Automated provisioning and change

Automated remediation

Sustained element compliance management

Auto-provisioning and change of whole service

Change process control

Change decision insight

Integrated incident (and event) process control

Change process audit

Service Request Catalog

Service map discovery for change insight and desired state management

Service map discovery for faster incident resolution

Desire state management

Discovery for service simplification

HP SOFTWARE & SOLUTIONS

. be more efficient

. get results faster

. be trusted and reliable

HP Software forIT Operations

© HP 201024