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• Why Agile?
• What is the Agile Methodology ?
• Is Agile CRM right for you ?
• Three approaches to implementing
Microsoft Dynamics CRM
CONTENT
Customer Relationship Management (CRM)is an ecosystem of practices and strategies which ensures that the
organizational organism caters to the needs of customers and retains them efficiently.
• The Waterfall method follows a linear trajectory starting
with the collection of data and documents followed by
designing and coding and testing of the system.
• But tedious control and adaptability issues result in
the rise of the agile-alternative which responds to these
shortfalls effectively.
Why Agile?
• The Agile methodology follows a cyclical pattern where
the overall period is divided into phases (called ‘sprints’)
and every sprint is allotted a determined time-period
(usually in the unit of weeks).
• In the series of phases, each sprint is attributed a listing
of deliverables.
What is the Agile Methodology?
• The Agile methodology will sync with an organization
which is looking for a self-maintaining mechanism
where multi-dimensional goals can be accomplished in
an integrative manner.
• An organization following this method must make sure
that all the documentation is continuously updated and
recorded.
Is Agile CRM right for you?
• Your organization can start by focusing on one
component at a certain time.
• The objective remains to emphasize on high-priority
module of the organization and then, construct releases
based on the data derived during the last releases.
Implementing MS Dynamics CRM
CRM Approach 1: Component-Wise Release
• It is also possible to plan the organizational releases on
basis of specific tasks and end-users.
• This will allow to deliver the most important of the
segments first.
• This approach is ideal for those organizations which are
currently making use of multiple methods to fulfil
varying departmental needs.
Implementing MS Dynamics CRM
CRM Approach 2: Activity-Oriented/Target-Audience Based Releases
• When you are following this approach, you have to
choose between outstanding functionality and
personalization on one hand and manual procedures
and automatic work-flows on the other.
• Your company is to prioritize its needs and wait to
recognize the primary tasks once the core functionality
is put out.
Implementing MS Dynamics CRM
CRM Approach 3: Prioritize and land on core functionality
Our experts can help in your queries on MS Dynamics CRM
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Suyati provides marketing technology and integration services forcompanies that wish to combine the best of breed solutions and create aunified approach to customer acquisition. This unified digital marketingapproach requires system integration between various CMS and CRMplatforms, and a slew of eCommerce, Marketing Automation, Social MediaListening, email and social marketing, and customer service systems. Ourspecialized knowledge in Salesforce, open source and .Net based systemsenables us to build effective custom integrated solutions for our clients.