C. Rojas

How to face professional life when

planning a sex reassignment?

Design Thinking Action Lab

Empathy Map

Design Thinking Action Lab

•Say

•Do

•Think

•Feel

• Say

• I had a brilliant future. Why this happened to me?

• This is to me a new world, but it seems it has been always there

• I need this correction in my life

• I do need a strategy to face the future

• People may not accept me, specially colleagues and clients

• I may lose everything

• I don´t want to leave my country, my job, my life

• I can´t lose what I´ve done as a professor, as an expert, as an author: This is what I am

• How I will face my colleagues, my clients?

• People is unflexible, intolerant

• Eventually I may leave the country

• Do

• He looks confussed, but peaceful

• He thinks all the time about his situation

• He looks eager to improve his life.

• He is starting to make a few changes in private (feminization)

• He works and writes a lot, as usual. He wants to prove he is still the

same capable and trustable professional

• He is planning to have a long term strategy, for getting more radical

changes in specific timing; in order to not to disturb work (as much

as possible)

• Think

• He thinks changes are unavoidable, because he needs them. That´s

his/her nature (totally acredited by doctors and therapists).

• He is willing to face problems and tough times, in order to keep

what he is/has now

• So he knows his professional environment will not accept easily his

new circumstances.

• Feel

• Resignation

• Depression

• Confussion

• Fear

• Determination

• Courage

• He wants defeat discrimination

• He is happy of being supported by his beloved ones

• This is a leap of faith to him

Stakeholder (John, 39-years-old, divorced, no children): Brilliant, good person, sincere, hard-worker, renown professional and author, university professor, scarce expertise in his field (international security and defence policy), novice politician.

John needs a way (strategy) to successfully face future and new challenges into his structured professional life, because he needs to

become a woman (medically justified).

Problem

Statement

Design Thinking Action Lab