HOW TO CHOOSE THE RIGHT

IT OUTSOURCING COMPANY

February 2016

www.Kosbit.net

#1: KNOW YOUR BUSINESS OBJECTIVES

It is crucial to clearly define the scope of your projects, set a clear

objective of what you want to accomplish, and set a timeline

and budget for the project. IT outsourcing companies need as

much information as possible to better present you with a

customised proposal that fits your needs and wants for the

project. In other words, the more information you provide to the IT

outsourcing company, the easier it will be for them to conduct

the project on time and on the budget.

#2: DO YOUR RESEARCH

Conducting a thorough research relating to the IT outsourcing

company is very important to find out more about the potential

of the IT outsourcing provider. Take time to talk to the outsourcing

provider and find out if they have prior experience in your

industry, do they have similar clientele like your business, are they

well established, and are they able to understand your project

objectives and ready to work with you to achieve those

objectives and meet your needs. It is also important to know that

you are building a long-term relationship with your IT outsourcing

company, so spend some time to build a relationship with trust.

#3: CHECK THE REFERENCES

Having conducted the research, the next step is to evaluate all

the relevant references and find out more about the IT

outsourcing provider’s previous projects and testimonials from

their clients. Also, ask for relevant case studies and see how they

helped companies in the past with IT solutions. Moreover, you

can also check for their online presence and see if there is

something that could help make up your mind.

#4: MEET THE STAFF

Knowing the people and meeting them is essential to know who

will be the people that will do the work. Ask questions such as: are

they well qualified? Is their qualification relevant? How do they

interact with customers? Are they able to protect and present

your brand? After all, your outsourcer’s people will the first point

of contact with your customer. As the saying goes, happy

employees equal happy customers.

#5: DON’T MAKE DECISION ON PRICE

It is clear that some IT outsourcing destinations have recently

become popular because of low rates and cheap labour and

operation costs. However, making your decision based merely on

price could negatively affect your business. For example, manybusinesses in the past had to withdraw their contract as a result of

the inability to provide quality work and service. Obviously, IT

outsourcing is a strategic tool that helps you to significantly cut

your business and operation expenses, but as mentioned

already, you should not decide based on price only.

#6: LOOK FOR A PARTNERSHIP

As the saying goes, behind every good outsourcer, is a good

outsourcing partner. One thing that is important to point out isthat you are not merely using a supplier but a partner that is

essential to regard it as partnership building relationship. In order

to build a partnership, one needs to first build a relationship with

trust with your potential partner. Building a mutual partnership

confirms that the end result in the customer experience is reliable

and will motivate the customer to choose your brand again.

CONCLUSION Last but definitely not least, make sure you put everything into

writing because deliverables or other things might change, which

might affect the mutual agreement. Moreover, communication is

key, communicating regularly and clearly with a client is essentialto avoid any pitfalls. Also, ensure that both parties involved in the

project are notified for any modifications or early changes on the

project, keep everyone informed by sending and saving email

exchanges. Want to know why several blue-chip companies

have trusted us with their ICT needs? If so, give us a try, it is free

and there are no hidden costs. We really want to help your

business grow.

www.kosbit.net

info@kosbit.net