How Professional Services transforms and leverages Social & Mobile for the Enterprise

Welcome !

Florent 3 releases in 10 years

Charles-Daniel

• Wife and a kid

• Love to create • Animated Books • Java

• Passionate about tech

• Development, Infrastructure, etc.

• Technology Leadership for past decade

Always respect your audience Do Not Share Confidential Information

Be Honest & Transparent Get involved !

Welcome to the Internet of Customers http://www.youtube.com/watch?feature=player_profilepage&v=jv25DodsoFo

A Whole New Way to Engage Customers

Rethink Information

access Help handle sourcing options like

Information Channels, Data Management, Reliability Issues

How succeed information convergence ?

Stay secured ! Enterprises have to Preserve their

Own Information, Your Privacy

Which Level of Security is required ?

Best experience ever ! Striking the Right Balance for “gotta-have

wow”, usability and productivity expectations

How can it

help me now ?

What is it ? Help people working

together to be successful

Engage the customers in whole new way

More strategic and growing Faster than ever before

Stay Pro !

Change / Gen Management !

Social is connecting Business & People processes

Some of us are digitally born in a Social World and some are not …

Show how you enterprise is innovative

& heading the market

http://www.youtube.com/watch?feature=player_detailpage&v=Sh-JRoY7_LU

Rules have changed !

CFO/CMO Selling revolution

Product- > Solution -> Vision

Discussions too !

Accelerate with partner’s ecosystem

ISV SI

PS @ Editor Strategic Consulting

Compentency & agility challenges !

On-Going Training It may be …. But not always!

Prof. Services

V2

ENABLE

Anticipate

Align Editors/ISV/

Strat Partners

Control/ Mitigate

DRIVE

Reality

Innovation

Competitivity

Agility

Unique Experience

Best Practices

Adoption

On-going Improvement

Vision

#Role

#Company

#Mobility #Evolution

#Brand

#Transform

#ThinkBigger

#Innovate

#Accelerate #Engage

#Progress

#Deliver

#Cooperate

#Share #Success

#Growth #Imagine #Architecture

#Learn

#Social

Thank you !