inContactThe Power to Put Your Customers First

www.incontact.com | 1.866.965.7227 | info@incontact.com

Hiring, Managing & Retaining Work-at-Home Agents

Workforce• Hiring process

1. On line application2. Interview

• Training1. eLearning 2. WebEx

• Motivating / Coaching1. Instant Messaging 2. QA

• Attrition 1. Employee’s stay longer 2. Cost savings to Employer

Cost FactorsEstimated Annual Savings Per US Teleworker as a Call Center Representative

$- $500 $1,000 $1,500 $2,000 $2,500 $3,000 $3,500 $4,000 $4,500

Productivity &Effectiveness

Decreased Office Space& Parking

Decreased Staff Turnover

Operational Efficiency

Decreased Sick Leave

Source: Tower Consulting/Telcoa

Technical

• Phone

• Computer – Prefer PC’s

• DSL Connection

• Call Center Application – Prefer hosted

Problems Solved!

• Location isn’t an issue – you can operate from anywhere!Pick your paradise.

• Your workforce will be happier!Cost savings to them in gas, lunches and

professional attire.• Your CFO will be happier!

Cost savings in every department from equipment to attrition costs.

• You will always be on the technical cutting edge!No more outdated software or having to buy new

equipment while still paying off the old equipment.