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1Call's HIMSS 2011 presentation on the top ten hospital call center and communications products and features.
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Both Infinity and Intelligent Series (IS) support sending and receiving SMS text messages with all cellular carriersSend and receive SMS text message directly from the IS server via wireless cellular modems or Internet-based SMS aggregatorsPhysicians and staff can reply to SMS messagesAll SMS deliveries and replies are documentedReplies can be presented to operators as a call
Record all calls in/out of the call center Quality assuranceTraining toolEvaluate call-handling proceduresConfirm correct information (replay)Screen-shots with timed intervals, state changes (“talk” to “hold”, etc.) or when there is inactivityNo expensive 3rd party hardware, external wiring or individual software installations.Recordings completed on the Infinity serverEasy to configure, easy to maintain and easy to secure, providing you the ultimate in unified voice communicationsCustomizable
Easily create Web Scripts for an entire organizationDrag-and-drop features and “view as you go” for easy scripting building Seamless database connectivityOperators are guided with a Web Script to easily gather all types of data from callers
Web Script ExamplesCode CallsAppointment takingClass RegistrationPhysician ReferralCRM (Customer Relationship Management)Prescription RenewalSchedulingHelp DeskInformation RequestsSurveys and Polling
Save time, reduce errors and provide better care for patientsFilters data from existing HL7 database and automatically notifies appropriate personnel about a specific event that occurredPersonnel can be notified via
SMS Text MessagingE-MailText-to-Voice phone callsPagerLCD Displays
Instant notification means staff can respond quickly, act immediately and efficiently, allowing facilities to become available in less timeRapid ROIAutomatically updates EMRBrowser-based administration with built-in security
Save time, reduce errors and speed overall response timeMapping capabilities
Quickly alert contacts within a specific areaReal-Time monitoring and reporting
WebPhone callAutomated process, such as database or e-mail updateScheduled events
Personnel can be notified via:E-mailPagerAutomated phone call to land line or cell phoneSMS Text MessageWireless MessageFax
Alert Triggered by:
Upgrade communicationsSoft Agent stations can be located anywhere they are needed, giving the entire enterprise the ability to quickly access information and answer calls.Built-in search and action capabilitiesScripting and messaging, On-Call Scheduling, Directory, Dispatching and Voice ServicesIntegrates with existing PBXIntegrates with existing HR database, HIS system, EMR system, Scheduling system, Nurse Triage system and more
Eliminate “No-Shows”Reduce Labor CostsIncrease Profits
Contact MethodsPhoneSMS TextE-Mail Or combination of these
Your PreferenceTime of dayNumber of attemptsHow many days prior to appointment to callMultiple language capabilities
Built-in Efficiency“Do Not Call” listPatients that are children, the reminder is geared toward the parentMultiple appointments scheduled for the same day with only one (1) reminder!
Custom Reminders
Web-Based workforce schedulingComplex schedules created in one click!OnTeam takes your staffing rules and uses an algorithm to automatically schedule everyone in a matter of secondsEasily meet the diverse needs of each departmentCreate schedules using custom shift and custom rules:
Vacation DaysRules for maximum hours worked, etc.
View full schedules, including monthly totals
Secure, cloud-based messaging and notification solutionSends encrypted messages to Blackberry®, iPhone®, iPadTM, and AndroidTM mobile devicesPersistent alert until recipient repliesQuickly receive custom responses via encryptionDetailed reporting and notification of messages delivered and readPHI, HIPAA and HITECH
Individual or departmental On-Call SchedulesProvides a powerful and flexible on-call solutionCloud-based (no hardware or software)Clean and organized viewsEasy to useSecureCreate, Manage and View schedule coverageDispatch messages to on-call staff contactsExtend schedule information to physicians and staff via secure web and smartphone app access