HelpDesk & Customer Support Magento Plugin

FMEextensions

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Why Should You Buy It?1.It enforces a standard workflow for customers’

complaint resolution

2.Support Tickets are kept in database which is easy to track

3.Tickets are assigned to specific departments

4.Helpdesk History is maintained

5. Streamlined channel for agent to customer communication

6.Automatic status notifications, auto responders etc.

7.To provide outclass customer service

8.It removes language barriers

Continued…

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Why Should You Buy It?9. Tickets are handled by their priority and status

10. Includes built-in knowledge base section for customers and agents

11. Standard reporting and analyses tools to measure the performance

12. Web-based interface, accessable from anywhere

13. Integrated with customer accounts.

And much more….

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Download & InstallTo download and install ticketing system, click on below link. Once you have downloaded the plug-in, it includes detailed instructions on installation and

usage.

Help Desk Magento Module

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Configuration1.Magento Customer Support Extension

Configuration

2.Configure Alerts and Notices

3.Create and Manage Departments

4.Create Ticket Priorities

5.Manage Tickets

Learn how to configure: Read Step by Step

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Backend

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Tickets Status

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Configurable Autoresponders

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Create Custom Ticket Priorities

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Create & Manage Departments

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Configuration

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Configuration

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Front-end

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User Accounts

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Thank you

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