Health and Human Service Provider

Focus Groups and Survey

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TRUST

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COMMUNITY

Focus Groups

• August 2011• 18 participants

Survey

• September 2011• 193 respondents

How do staff access information?

Networking and information sharing

In-house databases and resource binders

Google searches and other organizations’ websites

Web-based resource guides

Printed resource guides

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Google searches

211 website

Other organizations’ websites

Issue-specific websites

Social networking sites

Cell phone applications

44%

41%

16%

8%

1%

56%

Electronic Tools vs. Other Tools

Networks and relationships with staff at other agencies 81%

Suggestions from colleagues 61%

Google searches 56%

Printed information sheets and brochures from other agencies 45%

211 website 44%

Other organizations’ websites 41%

How do staff connect clients to resources?

What barriers do staff face?

Lack of resources to meet clients’ needs

Lack of real-time information

Not enough time

Issue silos

I&R tools are hard to use and not always accurate

What tools would help?

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Tools rated as very usefulOne-page topic-specific information sheets available online and printable

80%

Online tool that allows users to create customizable, printable info sheets

62%

59%

51%

58%

Database that allows providers to update information directly in real time

Small, printed resource directory

Online translation tools

Other recommendations

Real-time information on service availability

Greater systems

alignment

Relationship-building

Improve web search

engines and interfaces

Q&A