Hdi Capital Area April 17 2015 Meeting Slides

7/19/16

©2013HDI.Allrightsreserved.

Welcome!

UpdatesfromHDICorporateand

HDICapitalAreaLocalChapter

April17,2015

What’sHotatHDI

§  NewCerDficaDonCourseFocusesonExceedingCustomer

ExpectaDons

§  ThenewHDITechnicalSupportProfessionaltrainingcourseisamustforallprofessionalswhoserveasanescalaDonpoint—

thoseinbothlevel2andlevel3support.

§  LearnmoreandregisterforthediscountedbetaclassonMay

28-29inSanDiego!ThinkHDI.com/TechSupportProfessional

§  FUSION15:RegisterEarlyForBIGSavings!§  FromNovember1-4,2015,1,600ofthemostinnovaDve

mindsinITSMwillgatheratFUSION15inNewOrleans.They’ll

gathertheideas,resources,andcontactstoexperience

unprecedentedcareergrowth.Joinusandtoroarintothe

modernageofservicemanagement!

©2015HDI.Allrightsreserved.

MarchWebinar:FrameworkFusion:ITSM,DevOps,andYou

NewContenttoShare!

TheMarch/Aprilmust-readissueofSupportWorldwillsoonbeavailableintheHDIReadingRoomappandonline!Thethemeforthisissueistheroleof

support.

NewBlog:"50MinutesofOuch"

NewBlog:"EmployeeRecogniDonDoesn’tHavetoBreaktheBank"

ArDcle:

“ForesightIs2020:IndustryPredicDonsfromtheHDIStrategicAdvisoryBoard”–A-endapaneldiscussionatHDI2015onthistopic(session608)!

MContentiscurrently/usuallyavailabletomembersonly(Resourcesandabove)

Infographic:“EveryBusinessIsaMobileBusiness”M

NotaMember?JoinToday!

BecomeaProfessionalmemberforjust$495!

Getmorebenefitstoensureyourprofessionalgrowthtoday.

Enjoybenefitslike:

•  AfendlocalchapterandvChaptermeeDngs

•  AccesstoHDIPracDcesandSalaryReports

•  DiscountsonHDIConferences,EventsandTraining

•  ApplyforHDIawards

•  Andmuchmore!

Learnmoreatwww.ThinkHDI.com/Joinorbycalling800.248.5667

HDICapitalArea:2015Changes

Reducedour2015eventstoeight:•  February,April,June,July,August,September,October,andDecember

MovedalloftheeventstoFridays

•  basedonyoursurveyresponses,mostofthemfromnoonto2pm

Why?•  torespondtoyoursuggesDons

•  hopingtoincreaseyouravailabilityonFridays

•  tolessentheimpactontheofficerseverymonth

Weplantodoourverybesttoprovideeighthighqualityeventsperyear.Asweworkthroughthesechanges,wewelcomeyouropinionsandfeedback.

HDICapitalArea:Upcoming

2015OfficerElec]ons:

LookformessagewithballotandvoDng

informaDon

June19,2015:

AnnualHDICapitalAreaCruiseonthePotomac

andTeambuildingEvent;11-2pm

ThankYouHDICA2015Sponsors!!

Today’sSpeaker

AgileITIL:Puangitalltogether!AndyRivers

Beyond20

Agile ITIL®: !Putting it all Together!

Andy Rivers, CSM, ITIL Expert!

ITIL$®$is$a$Registered$Community$Trade$Mark$of$the$Office$of$Government$Commerce$

and$is$Registered$in$the$U.S.$Patent$and$Trademark$Office.$

$

$Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$

Agenda'

•  Introduction!•  ITIL® / ITSM Overview !•  Scrum Basics!•  Sample Project!•  Scrum and Waterfall!•  Common Challenges !

Copyright$2015$Beyond20,$LLC,$All$Rights$Reserved$

Introduc.on'

•  Andy Rivers!•  Senior Advisor, Beyond20 !•  Former Associate CIO for Statewide

Service at the University of Tennessee !



BEYOND20!•  ITSM and Agile Project Management •  Consulting | Assessments | Training •  Implementation Services


ITIL®'and'ITSM'

ITIL®'and'ITSM'

vs..$


The'ITIL®'Service'Lifecycle'

•  Service Strategy!•  Service Design!•  Service Transition!•  Service Operation!•  Continual Service

Improvement!



Scrum'Basics'

Scrum'Basics ''

1K4$

Weeks$

24$

Hours$

Sprint$Backlog$

Product$

Backlog$

PotenOally$Shippable$

Product$Increment$

Daily$Scrum$

MeeOng$

Backlog$

Items$

The Sprint is a timeboxed iteration from one week to no more than 30 days.!


Scrum'Role'Please!'

The$

Team$

Scrum$

Master$

Product$

Owner$

Stakeholders$


Scrum'Benefits'


APP$v1$

APP$v2$

APP$v3$

APP$v…$

2wk$

2wk$

2wk$

1'Mo' 2'Mo' 3'Mo' 4'Mo' 5'Mo' 6'Mo'

Create$APP$

IteraOve$

Progress$

Over$Time$

BigKBang$

Deliverable$


Sample'Project'I'Menu'


Create a Menu for “The Great American Picnic Restaurant” !!

30 Second Timebox !


Applying'Scrum ''

30$Sec$

5$Sec$

Menu$v1$

Menu$Tasks$

Menu$

Backlog$

Scrum$

MeeOng$

Backlog$

Items$




Hamburgers**Hamburger*Buns*Napkins*BBQ*Sandwich*Baked*Beans*Potato*Salad*Grill**

Fries*Fried*Pickles*Deep*Fryer*Chips*&*Salsa*Mayonnaise*Grilled*Chicken*Sandwich*Hot*Wings*

Ketchup**Onion*Rings*Hot*Dogs*Hot*Dog*Buns*Lettuce*Mustard*Potato*Skins*

Menu%Version%1%


Reviewed with product owner and they feel there are items on there that customers can/will not actually order. !!Sprint Plan: New version of Menu with only items that customers will order. !!

30 Second Timebox !







Menu%Version%1%






Menu%Version%2%


Reviewed with product owner and they want items grouped together like a traditional menu. !!Sprint Plan: Reorganize items to match a more traditional restaurant menu. !!

30 Second Timebox !




Appe.zers' Entrees' Sides'

Menu%Version%3%



Appe.zers' Entrees' Sides'Fried*Pickles*Potato*Skins*Hot*Wings*Chips*&*Salsa*

Hamburgers*Hot*Dogs*Grilled*Chicken*Sandwich*BBQ*Sandwich*

Fries*Onion*Rings*Baked*Beans*Potato*Salad*

Menu%Version%3%


SCRUM'and'Waterfall'



APP$v1$

APP$v2$

APP$v3$

APP$v…$

2wk$

2wk$

2wk$

IteraOve$

Progress$

Over$Time$



Menu$v1$

Menu$v2$

Menu$v3$

Menu$v…$

2wk$

2wk$

2wk$

1'wk' 2'wk' 3'wk' 4'wk' 5'wk' 6'wk'

Create$Menu$

Print$

Distribute$

Restaurant$

Opens$in$6$

Weeks$



Menu$v1$

Menu$v2$

Menu$v3$

Menu$v…$

1wk$

1wk$

1wk$

1'wk' 2'wk' 3'wk' 4'wk' 5'wk' 6'wk'

Menu$v1$

Menu$v2$

Menu$v3$

Menu$v4$

Print$

Distribute$

Restaurant$

Opens$in$6$

Weeks$

PuQng'it'all'Together'


All'Together'


CMDB$v1$

CMDB$v2$

CMDB$v3$

CMDB$v…$

2wk$

2wk$

2wk$

1$

2$

3$

4$

5$

6$

CSI$1$

2$

3$

4$

5$

6$

CSI$ 1$

2$

3$

4$

5$

6$

CSI$

1I2'wk' 3I4'wk' 5I6'wk' 7I8'wk'

CMDB$v1$

CMDB$v2$

CMDB$v3$

ITSM$Test$

Project:'2$Months$

to$Create$

a$CMDB$

MS:$Load$into$

ITSM$Tool$

Integrate$

with$Change$

Management$

Common'Challenges'


Common'Challenges'


How'you'think'your'Scrum'looks?'


How'your'Scrum'actually'looks?'


Did'we'hit'the'mark?''


Common'Challenges'•  Initiative Fatigue!

•  Limit initiatives and see them through to completion!

!•  Scrum Reality!

•  Plan on 4 times around the track for before adding the hurdles !

•  Making Progress……?!•  Done =!•  Waterfall View!


Review'


•  ITIL® / ITSM Overview !•  Scrum Basics!•  Sample Project!•  Scrum and Waterfall!•  Common Challenges !

Upcoming'Events'

!ITSM Best Practices Webinar ! Thursday, April 30th at 12PM EST !!Educause Top 10: Issue 2 ! Thursday, May 14th at 12PM EST !!Breakfast Meeting ! Thursday, June 18th at 7AM EST !!!



QuesOons?$

[email protected] | (866) 856-3117

@beyond20$

/beyond20llc$ /company/beyond20$

/gobeyond20$

www.beyond20.com$

Technology

Hdi Capital Area April 17 2015 Meeting Slides