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Keith Privette Principle Consultant Stratactical Consulting @ keithprivette /in/keithprivette g plus.to/keithprivet te KeithPrivette.com Social and Start-Ups #WTF?

HatchConf Social Discussion

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Page 1: HatchConf Social Discussion

Keith PrivettePrinciple ConsultantStratactical Consulting

@keithprivette

/in/keithprivette

gplus.to/keithprivette

KeithPrivette.com

Social and Start-Ups #WTF?

Page 2: HatchConf Social Discussion

Feel like this when getting in Social?

Page 3: HatchConf Social Discussion

Like this 6 months later?

Page 4: HatchConf Social Discussion

Why? Oh And Why Bother?

Noise Management

The world has shifted and not going back

Community Defines the Boundaries

Left Behind

Short Changing Your Community

Build vs Tweet

Page 5: HatchConf Social Discussion

You Need PPT & Not Fucking Powerpoint…

People

Process

Technology

Page 6: HatchConf Social Discussion

People

Roles

Skill Sets

Personalities

Page 7: HatchConf Social Discussion

Strategy

Planning

Tactics

Rinse and Repeat (with tweaks)

Process

Page 9: HatchConf Social Discussion

Places to Engage and Track

Learning on the #hashtag

Putting them on the List

LinkedIn Groups

Private Facebook Groups with Parents

Bloggitty

Circle People and Hangout

Page 10: HatchConf Social Discussion

Track Your Information

MetricsObjectivesCalls to ActionInformationCustomer ServiceReduce Costs (paper)!!!Tool Architecture Succeeding or Failing?Training and UsageOperational Cost Reductions?

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The What’s of the Why

Monitoring

Frequency

Crisis CommunicationManagement

Page 12: HatchConf Social Discussion

Technology

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o Snag Ito Salesforce.como Twittero Google+o Youtubeo Facebooko Patho Tweetdecko Hootsuiteo Posterouso Tumblro Google Searcho Comments on Online

Newspaperso Jive Softwareo SocialTexto Yammero Flickr

Tools of the Trade

o Smartphoneso iPadso Tabletso Laptopso Wifio BYODo eReaderso Evernoteo Twubs (hashtag

management/chats)o Google Appso Eventbriteo Email (yes email is still alive)o Textingo Google Alertso Google Analytics

Page 14: HatchConf Social Discussion

Throw It At Me!

Page 15: HatchConf Social Discussion

Keith PrivettePrinciple ConsultantStratactical Consulting

@keithprivette

/in/keithprivette

gplus.to/keithprivette

KeithPrivette.com