Hands-On Lab: Mobile Integration

ca Opscenter

Hands-On Lab: Mobile Integration

Marc Chéné

OCX19L #CAWorld

CA Technologies Application Performance Management

2 © 2014 CA. ALL RIGHTS RESERVED.

Abstract

In the CA APM 9.7 release we have introduced the ability for solutions that monitor End User Endpoints such as CA Mobile Application Analytics to tag their business transactions with information so they can be followed through an application’s backend systems using CA APM.

Marc Chéné

CA Technologies

APM Product Manager


Agenda

WHAT IS END-USER ENDPOINT MONITORING?

CA MOBILE APP ANALYTICS (MAA) + CA APM

Q&A

SETUP AND CONFIGURATION

LAB 1: MOBILE INTEGRATION TRANSACTION TRACING

LAB 2: MOBILE PROBLEM ANALYSIS USING THE TRIAGE MAP

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CA App Synthetic Monitor (formerly known as Cloud Monitor)

Related Technologies

CA Mobile Application Analytics (MAA)


Feature to externally pass a common Business Transaction model and meta-data into APM– Represents data as part of APM Business Segments, traces and

AppMap

– Uses an HTTP request header

– Documentation includes examples for leveraging this feature in JMeter synthetic scripts

– Mobile and App Synthetic Monitor (new name for Cloud Monitor) will be the first out of the box CA products to support this feature.

What is End-User Endpoint Monitoring?

OVERVIEW


What is End-User Endpoint Monitoring?


DEEP VISIBILITY:Complete Operational end-to-end view for mobile apps

Extend operations view into mobile apps & infrastructure

RAPID ANALYSIS:Developer view from mobile infrastructure to mobile device

Identify issues at 30,000 ftview, drill to microscopic app-level detail

ACTIONABLE ANALYTICS:Business Intelligence by app, geo, carrier, device or users

Reveal specific analytics data based on multiple variables

CA Mobile App Analytics (MAA) + CA APMEnd-to-End Mobile Infrastructure Intelligence


CA Mobile App AnalyticsBroad, Deep Visibility Into Your Mobile Infrastructure


Actionable AnalyticsBy App, Region, Carrier, Device Or Users


Measure EffectivenessCompare versions, regions, devices


APM 9.7 with Mobility IntegrationMobile Transactions separated in the App Triage Map


Setup and Configuration

Requirements to enable feature– APM 9.7 EM

– APM 9.7 Introscope Agent

Docs– Format HTTP request header to be sent by your endpoint

– MAA enables End-User Endpoint Monitoring out-of-the-boxx-apm-bt t=4F2504E0-4F89-9B0C-0305E82C2301;d=2b6f0cc904d13;v=1.0;n=AT&T;l=CTRadioAccessTechnologyLTE;g=36.9125, 30.6897222;a=TIXCHANGE$bs=TIXCHANGE;bt=Shop - View Prorduct Mobile;p=iOS;pv=8.1


Setup and Configuration: Fields for x-apm-bt header


Setup and Configuration

Introscope Agent Configuration, IntroscopeAgent.profile

############################################### External Business Transaction Monitoring properties############################################### Turn on/off the External Business Transaction Monitoring feature# Changes to this property take effect immediately and do not require the # managed application to be restarted.# The default value is true.introscope.agent.external.biz.enabled=true

# Maximum data size for External Business Transaction header parameter (x-apm-bt). The unit is 1KB. # A request with a parameter exceeding this limit will not be processed as External Business Transaction.# Changes to this property take effect immediately and do not require the # managed application to be restarted.# The default value is 10.introscope.agent.external.biz.header.size.max=10

# Maximum number of External Business Transactions allowed.# Changes to this property take effect immediately and do not require the # managed application to be restarted.# The default value is 100.introscope.agent.external.biz.bt.count.max=100


Hands-On Lab Information

Environment Overview– Demo Application: TIXCHANGE

– Application Server: Tomcat 7

CA APM 9.7 Wiki Documentation: https://wiki.ca.com/display/APMDEVOPSCV/CA+Application+Performance+Management– User ID: [email protected]

– Password: CAworld14

https://wiki.ca.com/display/APMDEVOPSCV/CA+Application+Performance+Management


LAB 1: Mobile Integration Transaction Tracing

Documentation: CAW-OCX19L-Lab1-MobileIntegrationTransactionTracing.pdf


LAB 1: Mobile Meta-Data in traces

Transaction Trace decoration & filtering based on Mobile specific data


LAB 2: Mobile Problem Analysis Using the Triage Map

Documentation: CAW-OCX19L-Lab2-MobileProblemAnalysis.pdf


End-User Monitoring

– Icons represent aggregate performance data for the Business

Transactions as they are seen by the App Server.

– Business Transaction names and platform information as provided by the end user data sources and not determined by APM

LAB 2: How do I interpret the AppMap Icons?

TASK: Open the APM WebView Icon on your desktop


LAB 2: How do I interpret the AppMap Icons?


Business Segments– located under individual monitored application server that process the

transaction

– aggregate values under the Triage Map

– support two types of metrics

agent Business Transaction Matching

external End User Endpoint Monitoring

– metrics are from the view of the application server processing the transactions

e.g. “Shop - View Product” Business transaction for iOS from the JVM standpoint

– with MAA, includes count of transactions by carrier

LAB 2: How do I interpret the Business Segments?

TASK: Choose the Investigator Tab, and navigate to the Business Segments


LAB 2: Mobile Business Segment Data


SummaryA Few Words to Review

Results

CA APM 9.7 combined with a supported end user monitoring solution such as CA Mobile Application Analytics (MAA) helps characterize how the APM monitored environment support the business transactions for those end users.

The APM Analyst can also choose to trace individual users as they traverse the APM monitored environment, by specifying end user properties such as device platform to filter transaction traces.


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For More Information

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For Informational Purposes Only

© 2014 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.

This presentation provided at CA World 2014 is intended for information purposes only and does not form any type of warranty. Some of the specific slides with customer references relate to customer's specific use and experience of CA products and solutions so actual results may vary.

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