Greetings & introductions

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Learn how to greet and to introduce people in business situation and at social gatherings.

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  • 1. Greetings & Introductions

2. Rules of Introduction

  • Stand up
  • Smile

3. Rules of Introduction (cont.)

  • Alwaysshake hands firmly.
  • Make eye contact.
  • Repeat other persons name.

4. How to introduce aclientto yoursupervisor:

  • Look atand say thecustomer'sname first.
  • Then look at yoursupervisorandsay his/her name.
  • Example:
    • Phillip Parker, I would like youto meet our department manager, James Smith.

5. How to introduce yoursupervisorto ajob candidate:

  • Look at and say yoursupervisor'sname first.
  • Then look at thejob candidateand say his/her name.
  • Example:
    • Bob Jones, I would like you to meet Wendy Thomas, who has just graduated from ABC University.

6. Other Introduction Rules:

  • When appropriate, repeat their names and try to mention something of mutual interest.
    • Example:
      • Mr. Jones, our company vice president, is also a graduate of ABC University.
  • Business introductions are based onrankrather than gender.

7. Question 1 - May I address a business person by his/her first name?

  • Answer:Only if the person requests that you do so.

8. Question 2 - What title do I use when addressing a businesswoman?

  • Answer:Use the term Ms. If she prefers Mrs. she may tell you at that time.

9. Question 3 -When a man is introduced to a woman in a business setting, who should initiate the handshake?

  • Answer:Either onetimes have changed!

10. Question 4 - Is it appropriate for me to be on a first name basis with my supervisor?

  • Answer:It is the preference of the person being addressed.When in doubt, use the persons last name.

11. Question 5 - What is the best way to remember the name of someone I have just met?

  • Answer:Repeat the persons name, and try to use the name at least once during your conversation.

Ms. Jones 12. Question 6 - What do I do if I forget a persons name?

  • Answer:Welcome the person with a handshake, and reintroduce yourself. (In most cases the person will respond with his/her name.)

13. Question 7 - What do I do if someone addresses me by the wrong name?

  • Answer:Simply restate your name.

Its JohnMitchell. 14. The Six Most Commonly Made Business Introduction Faux Pas

  • Wearing your name tag on the leftrather than the right side.

Right side 15. Faux Pas (cont.)

  • Remaining seated rather than standing when someone approaches you.

16. Faux Pas (cont.)

  • Not repeating the name of the person youve just met and using it at least once during the conversation.

Hows business, Mr. Jones? 17. Faux Pas (cont.)

  • For men: shaking a womans fingers rather than her hand.
  • For a woman: giving a dead fish handshake, rather than one that is firm.

18. Faux Pas (cont.)

  • For women: not shaking hands with business associates you meet outside a business setting.

Nice to see you . 19. You will add confidence and poise to your business introductions and gain a competitive edge if you Know the guidelines! 20. Thank you.