C D H

C D H Got Personally-Owned Devices? Manage Them with System Center

C D H Quick Facts

About Us• 22nd Year• Grand Rapids &

Royal Oak• 30 Staff

Approach• Vendor

Independent• Non-reseller• Professional

Services Only

Partnerships• Microsoft Gold• VMware Enterprise• Citrix Silver• Novell Gold• Cisco Premier

C D H Expertise

C D H Talks TechC D H

C D H Meet Your Presenter

• Erik Gilreath• Consultant with C/D/H since 1999• Currently focusing on System

Center, infrastructure and virtualization

MCSE, MCITP, CNE, CCA, CCEA, GCWN

ErikG@cdh.com

C D H System Center Product Line

Industry Trends“More things to manage”

Employee Demands“Blurring of work and life”

IT Requirements

C D H System Center Product Line

C D H System Center Product Line

• Eat- Endpoint Protection• A - Application Controller• V - Virtual Machine Manager• O - Orchestrator • C - Configuration Manager• A - Advisor• D - Data Protection Manager• O - Operations Manager• S - Service Manager

C D H Configuration Manager 2012

Empower Users

Empower people to be productive from anywhere on whatever device they choose• Device freedom• Optimized, personalized

application experience• Application self-service

Unify Infrastructure

Reduce costs by unifying IT management infrastructure

• Mobile, physical, and virtual management

• Security & compliance• Service management

integration

Improve IT effectiveness and efficiency

• Comprehensive client management capabilities

• Improved administrator effectiveness

• Reduced infrastructure complexity

Simplify Administration

C D H System and User-Centric

Configuration Manager 2007 Configuration Manager 2012Optimized for Systems Management scenarios

• Still committed and focused on System Management scenarios

• Challenging to manage users:• Forced to translate a user to a device• Explicit: run a specific program on a

specific device

• Embrace User Centric scenarios:• Moving to a state based design, for

apps, deployments, content on DPs.• Full application lifecycle model. Install,

Revision Mgt, Supercedence and Uninstall

• Software Distribution is a glorified script execution

• Understand and intelligently target the relationships between user systems

• Management solution tailored for applications

C D HEmbracing User Centric: Administrator Promises

• Let the administrator think user first– Deploy applications to users– Manage users beyond the desktop

• ConfigMgr maintains relationship between users and systems to solve core user targeting– Set conditions to control installations – Schedule ‘Pre-deploy’ to users’ primary devices for WoL, off-

hrs, workgroup, etc.• ConfigMgr will remember the relationship between the

user and their applications• Application model captures ‘administrative intent’

C D H Application Model

Deployment Type

Requirement Rules

Dependencies

Detection Method

End User Metadata

Supercedence

Install Command

yThe “friendly” information for your users

Keep your apps organized and managed

Workhorse for application

Can/cannot install app

Remove previous versions

Is app installed?

Command line and options

Apps that must be present

App-V

Windows Script

Windows Installer (MSI)

Mobile (CAB)

Administrator PropertiesGeneral information about the application

C D HUser Centric – Personalized

Application Experience

System Center Configuration Manager 2012 examines: User identity Application dependencies Device type Network bandwidth Administrative Intent

Loca

l Ins

tall

Pres

enta

tion

Serv

er

Windows desktop Windows SlateWindows thin client iPhone

C D HUser Centric – Device

Management

C D H“Depth” Mobile Device

Management

• Establishes mutual trust between the device and the management server

• Devices enrolled and provisioned securely over-the-air– Admin (or end user) registers new mobile device

and receives one-time PIN from Site Server – Admin sends PIN and enrollment instructions to

user– Simplified end user experience and deployment

User enrolls via Enroll utility on mobile device

C D H“Light” management via

Exchange

• Provide basic management for all Exchange ActiveSync (EAS) connected devices

• Features Supported:– Discovery/Inventory– Settings policy– Remote Wipe

• Supports on-premise Exchange 2010 and hosted Exchange

C D HEmbracing User Centric:

End-User Promises

• User preferences to control ConfigMgr behaviors:– “My business hours” – used to

control when to install software– Presentation mode – don’t notify

when presenting– Remote control settings – when

allowed, end user can control their experience

C D HEmbracing User Centric:

Software Catalog

C D HEmbracing User Centric: On Demand Installation

1• User clicks “install” on Catalog item

2• Web site checks user’s permissions to

install

3• Web site requests Client ID from

ConfigMgr client agent and passes it to Site server

4• Server creates policy for the specified

client and app and passes it to client

5• Client agent evaluates requirements from

the policy and initiates installation

6• Client agent completes installation process

and reports statusAgent

Web Site

Melissa

Site ServerProcess Flow

C D H Collection Enhancements

C D H Client Activity and Health

• Product integrated health and remediation solution• Server side metrics for evaluating client activity:

– Policy Requests– Hardware and software Inventory– Heartbeat DDRs– Status Messages

• Client side monitoring/remediation for: – Dependent Windows components and services– ConfigMgr client prerequisites– WMI Repository and namespace evaluation– In console and Web reporting

• ‘In-console’ alerts when healthy/unhealthy ratio drops below configurable threshold

C D H Software Updates

• Auto Deployment Rules– Use search criteria to identify class of updates to

automatically deploy: category, products, language, date revised, article id, bulletin id, etc.

– Schedule content download and deployment based on sync schedule or define a separate schedule per rule

• State-based Update Groups– Deploy updates individually or in groups– Updates added to an update group automatically deploy

to collections targeted with the group

Phase 1: Monitor•Enable client management agent•Begin monitoring usage and activity

Phase 2: Plan•Continue monitoring on usage and activity•Begin to develop Power Plan

Mid-Month:•Power Plan has been confirmed

Phase 3: Apply Power policy•Begin applying Power Plan

Phase 4: Compliance & Analyze•Review before and after usage and activity•Determine savings in Kwh and Co2 saved

Non-Peak & Peak

Power Management

C D H Settings Management

• Unified settings management across servers, desktops and mobile devices

• ConfigMgr 2007 reports configuration drift – ConfigMgr 2012 can “set” for Registry, WMI and Script-Based

• Improved functionality: – Copy settings– Define compliance SLAs for Baselines to trigger console

alerts– Richer reporting to include troubleshooting, conflict,

remediation information• Enhanced versioning and audit tracking

– Ability to specify specific versions to be used in baselines– Audit tracking includes who changed what

C D H Remote Control

• Send Ctrl-Alt-Del to host device to regain previous feature parity

IS BACK!

C D H

Royal Oak306 S. Washington Ave.Suite 212Royal Oak, MI 48067p: (248) 546-1800

Thank You

Grand Rapids15 Ionia SWSuite 270Grand Rapids, MI 49503p: (616) 776-1600

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