Today, UX professionals are creating some amazing user experiences, be it designing a device App or website/intranet or web apps following user centered design principle. Guiding this movement is the practice of Lean UX, a new way of working that merges Lean Product and Agile UX development theories. Session slides from our monthly webinar Going Lean way for Better UX - 20th March, 2014 at to help you learn more about the basics of Lean UX and positive impacts it has on existing processes, communications, and team interactions.
- 1. 2010 WinWire TechnologiesWinWire Technologies, Inc. Confidential Going Lean Way for Better UX @WinWire Wired2Win Webinar Series
2. 2010 WinWire Technologies Who We Are IT solutions company making information actionable for the enterprises in the mobile-cloud world Collaborative and Analytics solutions leveraging pre-built solution accelerators Cloud, Collaboration & Analytics Technologies Mobility, 3. 2010 WinWire Technologies 4. 2010 WinWire Technologies Agenda Lean UX Basics Lean UX - Process & Principles Example Case Study Q&A 5. 2010 WinWire Technologies Innovation But.. A company decides it must innovate to survive. It commissions a design team (either in-house or external) Customers interviewed, observed, analyzed. Experiments, surveys, focus groups, prototypes and smoke tests Results a massive specification document with their findings & recommendations Engineering process may be agile, the specification document is rigidly fixed. Innovation 6. 2010 WinWire Technologies What if Market conditions have changed since the original learning took place? Engineers discover that the specification was unworkable? Concepts worked great in the lab but have no commercial appeal? 7. 2010 WinWire Technologies Here comes Lean UX A Cross-functional collaboration that brings non designers, tech team and stakeholders into design process 8. 2010 WinWire Technologies Step 1 - Sketch Concept 9. 2010 WinWire Technologies Step 2 - Define the Interaction/Build Prototype 10. 2010 WinWire Technologies Step 2 - Define the Interaction 11. 2010 WinWire Technologies Step 3 - Brainstorm Internally 12. 2010 WinWire Technologies Validate with Persona Represent a Major User Group for Your Website Jim Duncan Software Engineer 29 years old Single 5th year with the company Has a degree in engineering Full time employee High energy and very competitive Love sports of all kind Known as a go to person Travels frequently to work Information about previous trips Available travel options Travel costs Frequent flyer info Hotel rewards program info Thinks He Want to Know Book travel for himself Be able to have a travel agent to book travel for him Update and change travel arrangements Wants to be able to book air, hotel and car rentals in a single transaction Things He Want to Do 13. 2010 WinWire Technologies Step 4 - Run your concept with stakeholders 14. 2010 WinWire Technologies Step 5 - Test your concept with actual users 15. 2010 WinWire Technologies Go Back and Re-sketch 16. 2010 WinWire Technologies Lean UX Process ITERATE Validate & Test Internally Validate with Customer Learn from User Behavior Define Interaction/build prototype Concept ITERATE Step 1 Step 2 Step 3 Step 4 Step 5 17. 2010 WinWire Technologies Core Principles of Lean UX Finding features that matter most to the consumers- and find them at the cheapest possible cost Moving as quickly as possible through the build-measure- learn loop Exposing the product directly to users early and often Clickable prototypes, personations, screens mockups, low fidelity techniques Continuous Discovery Shared Understanding Permission to Fail 18. 2010 WinWire Technologies 19. 2010 WinWire Technologies Lengthy form or too many steps to follow Why am I asked for Captcha code and why is it frustratingly non readable? Unable to see the product info when I am about to pay I dont want to login but still want to buy Security concerns if my credit card will be misused What will happen if I select and enter data and payment mechanism gets stuck? How will I trust the website or co. as you are not an amazon or eBay? What if product is unavailable still I am paying for it ? List down areas of concern 20. 2010 WinWire Technologies Security concerns if my credit card will be misused What will happen if I select and enter data and payment mechanism gets stuck? How will I trust the website or co. as you are not an amazon or eBay? What if product is unavailable still I am paying for it ? Lengthy form or too many steps to follow Why am I asked for Captcha code and why is it frustratingly non readable? Unable to see the product info when I am about to pay I dont want to login but still want to buy Analyze and Identify Key Area of Concern 21. 2010 WinWire Technologies Build Sample Persona Madan M Works as Admin Manager in Pharmaceutical company Most buying or interest level : Electronics, Mobiles, Stationaries Preferred Buying Mode: Online Websites preferred to compare or but : Amazon, eBay Payment methods : Credit card John likes to select product which he likes and instantly pay it and expects the system to checkout in just 5 minutes or less. He would also like to see the product on screen which he is buying even when he is paying because this gives him a satisfaction He hates to key in too many personal information, lengthy forms, just some important info and should be over. He also hates the CAPTCHA or something like this coming up, it really makes him go against buying the product Purchasing Habits His Likes His Dislikes 22. 2010 WinWire Technologies Option 1 : One page Checkout Option 2 : Step wise Process Option 3 : Expand/Collapse Information Sketch some concepts on checkout screen and name them according to their importance 23. 2010 WinWire Technologies Discuss Analyze Iterate Discuss Internally with the Team Advantages and disadvantages of each options Analyze competition, find the competitive advantage, and check how it will help users and will provide good user experience Modify the sketch accordingly 24. 2010 WinWire Technologies Test with Actual Users 25. 2010 WinWire Technologies Overall Steps: In Brief Analyze Listing out problem areas in checkout process which users are facing Resolve Listing out various checkout options to make resolve the issues and identify few key points Create Come up with sketching the concept of single page checkout covering the key problem area identified Validate Validate the concept with the team and with the user 26. 2010 WinWire Technologies 27. Proposal Management Tool Creating and managing proposal for their researchers Customer Challenges Enabling sales team to use proposals for their clients Market research type customization for customers with pricing options Proposals with various approval cycle in the process Step 1 : Walkthrough of the current process Step 2 : Identifying Problem Area Step 3 : Started Sketching for simple and complex scenarios Step 4 : Brainstorming with Stakeholders and Iterated sketches Step 5 : Tested the design with users, analyzed and finalized Step 6 : Visual Mockups and HTML for the task Step 7 : Approval and Applying Cost to the proposal 28. 2010 WinWire Technologies Step 1 Complete walkthrough from researchers (users) of the current process which was manually done in Excel file Boot camp exercise with stakeholders and technical folks for in-depth knowledge of process and vision/mission of the tool Walkthrough of the Current Process 29. 2010 WinWire Technologies Step 2 Identified key module or problem area which was most important and complex Creating Proposal Structure Based on the discussions, we had 2 scenario based screens Simple Proposal Structure Complex Proposal Structure Identifying Problem Area 30. 2010 WinWire Technologies Step 3 Started Sketching for Simple and Complex Scenarios 31. 2010 WinWire Technologies Step 4 Brainstorming with Stakeholders and Iterated Sketches 32. 2010 WinWire Technologies Step 5 Tested the Design with Users, Analyzed and Finalized 33. 2010 WinWire Technologies Step 6 Visual Mockups and HTML for the Task 34. 2010 WinWire Technologies Step 7 Approval and Applying Cost to the Proposal Approval metrics and applying cost for the proposal entered All screens & flows were designed to get complete walkthrough of the Application Process Followed: Sketching > Brainstorming > Test > Iterate Design > Mockups 35. 2010 WinWire Technologies Join us for our Next Webinar on Wired2Win Webinar Series! Best Practices: Hybrid App Implementation Date: 17 April, 2014 Time: 9 am PT 36. 2010 WinWire TechnologiesWinWire Technologies, Inc. Confidential WinWire Technologies, Inc. Confidential Reach out to us at firstname.lastname@example.org Visit us: www.winwire.com http://www.winwire.com/winwire-blog/ www.twitter.com/winwire Thank You