APMS All-Team MeetingAPMS All-Team MeetingHoliday FY09Holiday FY09

October 8October 8thth, 2008, 2008

Meeting AgendaMeeting Agenda

• New HiresNew Hires

• FY 09 Holiday FY 09 Holiday ChangesChanges

• Vendor Vendor ReassignmentsReassignments

• Updated QRG’sUpdated QRG’s

• Holiday Give BackHoliday Give Back

• MetricsMetrics

• 5 C’s5 C’s

• GoalsGoals

• ClosingClosing

• ““Right Now”Right Now”

Welcome New Hires!!Welcome New Hires!!

Cecilia Yangco Cecilia Yangco Shellie Segler Shellie Segler Sam MalafarinaSam MalafarinaTravis PiersonTravis Pierson

FY 09 Holiday ChangesFY 09 Holiday Changes

• Lee moving to Mike’s TeamLee moving to Mike’s Team

• Laura coordinate work direction with Laura coordinate work direction with Summer’s TeamSummer’s Team

• Continue Amy’s developmentContinue Amy’s development

Vendor ReassignmentsVendor Reassignments

• VisionVision

• TimingTiming

• ““Team within a Team”Team within a Team”– Announcing new teams next week during Announcing new teams next week during

team meetings.team meetings.

Updated QRG’sUpdated QRG’s

QRG’s that have been reviewed and updated by group QRG’s that have been reviewed and updated by group

– MHT MHT – NSO NSO – Retail Retail – Non-Retail Non-Retail – Under $250Under $250

– Cost (procedures and Cost (procedures and QRG’s)QRG’s)

– Adding DetailsAdding Details– PrepayPrepay– MisshipMisship

V:\Corp\ACCT\900020\PUB\QRGs and Procedures

FY09 METRICSFY09 METRICSAPMSAPMS

APMS MISSION

Pay invoices timely and accurately

Last Year -vs.- This YearLast Year -vs.- This Year

Last Year’s Metric’s

No invoices greater than 30 days past due, routed to APMS.

21/22 weeks through holiday

!!!!! YE AH !!!!!

ChallengesChallenges

Cost discrepancies routed to the Merchants – as high as $52M (past due and Prepaid)

Quantity discrepancies routed to IC – as high as $32M (past due and prepaid)

Average resolution time on Supplier issues – 5 – 8 weeks

Last Year -vs.- This YearLast Year -vs.- This YearThis Year’s Metric’s

Invoices less than 30 days past due, routed to APMS Invoices less than 45 days past due, routed to our Business Partners

Invoices resolved within 14 days of the route date for APMS Invoices resolved within 21 days of the route date for our Business Partners

Prepaid invoices aged less than 60 days for APMS Prepaid invoices aged less than 90 days for our Business Partners

Multi Unresolved and Resolved not Routed aged less than 30 days from the invoice date.

Account Reconciliations with items aged less than 60 days

Supplier Issues resolved within 14 days of route date

““The 5 C’s”The 5 C’s”

ConsistencyConsistency The extent to which a particular example The extent to which a particular example

suggests a consistent pattern of suggests a consistent pattern of behavior versus a rare or one/two-time behavior versus a rare or one/two-time

occurrence.occurrence.

““The 5 C’s”The 5 C’s”

CompassCompass Does the individual demonstrate Does the individual demonstrate participation “up” – to superiors only? participation “up” – to superiors only? “Across” – with peers? Or “down” – to “Across” – with peers? Or “down” – to

subordinates? Or does the person subordinates? Or does the person demonstrate participation consistently, demonstrate participation consistently, across all levels of the organization?across all levels of the organization?

““The 5 C’s”The 5 C’s”

ContinuityContinuity The extent to which an individual The extent to which an individual

continues to participate even when faced continues to participate even when faced with new or uncertain situation. In some with new or uncertain situation. In some

cases it may be easy to be engaged as long cases it may be easy to be engaged as long as we’re in a heads down mode, however, as we’re in a heads down mode, however,

not all individuals may behave similarly when not all individuals may behave similarly when the volumes are not at peek.the volumes are not at peek.

““The 5 C’s”The 5 C’s”

ComplexityComplexity The ability of an individual to The ability of an individual to participate in different levels of participate in different levels of

complexity. The willingness to engage complexity. The willingness to engage and participate in various different and participate in various different

capacities. capacities.

““The 5 C’s”The 5 C’s”

ComparisonComparison The way in which the engagement The way in which the engagement and/or participation of one individual and/or participation of one individual stacks up against that of his or her stacks up against that of his or her peers. The extent that they affect peers. The extent that they affect

the work environment compared to the the work environment compared to the way their peers engage in quality, way their peers engage in quality, selflessness or forward direction.selflessness or forward direction.

FY09 GOALSAPMS

Goal 1 – Driving Efficiencies (save money or time)

NE – Identify, recommend, participate……… Document efficiencies using the project program

E – Plus partner, lead, communicate Effectively coach associates to use project program Drive change, support development

Project Program Automated Reason Code Audit IA Process in Excel Apple Processing through a Green Belt Shared 250 hours of resources to Finance CLCM Process Streamlined CalcuNator Enhanced ASN Look Up (Minimizes Screens in RMS)

FY09 GOALSAPMS

Goals 2 – Operational Performance (Financial - Metrics)

NE – Prioritize workload for self and teams. Identify inefficiencies, improve effectiveness, recommend solutions, communicate, team work, participate and apply feedback.

E – Plus coordinate RWP for the department, maximize resource allocations, execute solutions, lead, drive compliance, partner, coach, mentor, provide feedback, contingency plans and analysis.

Achieved 100% Metrics Standardized the Performance Feedback Program Partnered with IC on Automatic Receipt Upload Audited Associates Created Additional Analysis for Financial Integrity Accuracy Rate Improved Partnership with the Merchants

FY09 GOALSAPMSGoal 3 – FY09 and beyond

NE – Commitment, partner, participate, identify, recommend, share.

E – Plus drive, lead, develop, plan, empower, collaborate, inspire.

Reviewed and Update QRG’s IC Cross Functional – Share Best practices Merchants – New Hire Training, QRG’s (Green Belt) Training to Roles New Hire Program Audit Program Enhance Adhoc Sorter Work Direction Database Proactive Approach on Supplier Notifications with APSBR

In closing….

•Time to get ready….

•Heads down mode….

•Holiday FY09 is what you make of it….

•This is our “Holiday”…

•Are you ready?