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Copyright © 2013, Oracle and/or its affiliates. All rights reserved.1
Oracle Fusion Applications: Easily Extending and Customizing Help for Business Users
Laurie Pattison
Juliette Fleming
Copyright © 2013, Oracle and/or its affiliates. All rights reserved.3
Please Note
THE FOLLOWING IS INTENDED TO OUTLINE OUR GENERAL
PRODUCT DIRECTION. IT IS INTENDED FOR INFORMATION
PURPOSES ONLY, AND MAY NOT BE INCORPORATED INTO ANY
CONTRACT. IT IS NOT A COMMITMENT TO DELIVER ANY
MATERIAL, CODE, OR FUNCTIONALITY, AND SHOULD NOT BE
RELIED UPON IN MAKING PURCHASING DECISIONS. THE
DEVELOPMENT, RELEASE, AND TIMING OF ANY FEATURES OR
FUNCTIONALITY DESCRIBED FOR ORACLE'S PRODUCTS
REMAINS AT THE SOLE DISCRETION OF ORACLE.
Copyright © 2013, Oracle and/or its affiliates. All rights reserved.4
Program Agenda
Help Solution Overview
First Time Users: Getting Started Help
Ongoing Users: Embedded Help
Collaboration Tools
Help Customization and Demo
Copyright © 2013, Oracle and/or its affiliates. All rights reserved.5
The User Adoption Issue
“Effective User Adoption is the
absolute best predictor of
enterprise software success”
Source: Sand Hill Group and Neochange: Effective User Adoption #1 Factor for Enterprise Software Success
Copyright © 2013, Oracle and/or its affiliates. All rights reserved.6
Improved
productivity
Reduced support
calls
Effective
feedback
Shared learning
Improved user
adoption
Faster
onboarding
Information
tailored to
business need
Demos and
Quick Starts
Embedded
Help
Help
Integrated
Collaboration
Tools
Help Solution Overview
Easy
Customization
Copyright © 2013, Oracle and/or its affiliates. All rights reserved.7
Getting StartedVideos and Quick Start Guide Available on Home Page
Copyright © 2013, Oracle and/or its affiliates. All rights reserved.8
DemosShow-Me Demos Included in Page-level Help
Copyright © 2013, Oracle and/or its affiliates. All rights reserved.9
Embedded Help
Copyright © 2013, Oracle and/or its affiliates. All rights reserved.10
Embedded Help on DemandUsers Can Switch Help On and Off
Copyright © 2013, Oracle and/or its affiliates. All rights reserved.11
Help at the Point of Need
Copyright © 2013, Oracle and/or its affiliates. All rights reserved.12
Integrated Collaboration ToolsTagging
Copyright © 2013, Oracle and/or its affiliates. All rights reserved.13
Integrated Collaboration ToolsRating
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Integrated Collaboration ToolsDiscussion Forums
Copyright © 2013, Oracle and/or its affiliates. All rights reserved.15
Help Customization
Business users can add and
edit help quickly.
You control who can customize
help with a security privilege.
Custom help is displayed
seamlessly with the application
help.
Copyright © 2013, Oracle and/or its affiliates. All rights reserved.16
Custom Help Features
Add documents, links to web pages, UPK demos, or text files created
in the Help pages.
One click to copy and edit an application help file. Original version is
hidden and replaced with your own.
Patches update hidden application help files and leave custom help
unaffected.
Custom help can be secured to specific roles.
Copyright © 2013, Oracle and/or its affiliates. All rights reserved.17
Help Customization Demo
Copyright © 2013, Oracle and/or its affiliates. All rights reserved.18
Copyright © 2013, Oracle and/or its affiliates. All rights reserved.19