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Make the most of your conference experience from the very first day! Open to all conference attendees, this session is recommended for first-timers. Join us for an entertaining look at how you can minimize confusion and maximize learning at FUSION 12.
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FUSION 12 Maximizer Orientation Session
Helpful Tips
• No shoes, no shirt, no badge? No go – Pocket guide/map – Reception tickets (Monday 5-7pm) – Meal tickets (Breakfast and Lunches) – Party tickets (Tuesday 7-10pm) – Drink tickets (Party)
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What to pull out from your suitcase
• General Sessions, Receptions and Workshops: – Business casual – A sweater or jacket is a good idea... Brrrrrrr
• Conference Party: – Dress up or dress down
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Plan ahead; don’t miss a beat
Schedule Builder http://schedule.servicemanagementfusion.com/ • Commitment-phobes allowed
– (create your schedule for convenience, not RSVP)
• Print, email, OR export
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Fusion 12 Conference App • Updates, Changes and
Status Updates • Agenda and Schedule
Builder • Maps, Expo Hall, Exhibitor
list • Connect with other
attendees • Session Evaluations • Available for Droid,
iPhone, iPad
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Don’t forget to eat • Monday, October 29
– Breakfast: Texas Ballroom – Lunch: Longhorn Expo Hall A – Networking Reception: Expo Hall A, 5 to 7PM
• Light hors d'oeuvres and beverages • Tuesday, October 30
– Breakfast: Texas Ballroom – Lunch: Longhorn Expo Hall A – Conference Party
• Hors d'oeuvres and beverages • Wednesday, October 31
– Breakfast: Texas Ballroom
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For the Early Birds – 7:30am
• Breakfast Briefings – Grab your food outside of the meeting
room and kick off your day with these bonus sessions.
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Session Handouts
• Available on the FUSION 12 Conference website
• http://www.SMFusion12.com/handouts • Username: FUSION12 • Password:
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Internet Access
• Provided by Xtraction Solutions • Network Name: FUSION 12 • Username: Xtraction • Password: Solutions • Location: All Meeting Space
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Networking Activities
• Reception and Special Prize Giveaway – Longhorn Expo Hall A – Monday, October 29, 5 – 7pm
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FUSION 12 Conference Party
• Tuesday, October 30, 7:00pm – 10:00pm – Glass Cactus – Costumes are not required but dressing
up is encouraged Don’t have a costume? Masks will be provided in case you want to party incognito
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Take advantage of peers
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Expo Hall • Expo Hall
– Mon 11am – 3:30pm & 5pm – 7pm – Tues 11am – 3:15pm
• Prize giveaway
– Longhorn Expo Hall A • Product Showcase Stage
– Form in conference bag – Visit exhibitors; Get stamps Win prizes – Submit to registration desk – Drawing: Tuesday 2pm
• Must be present to win
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Book Signing
Location: Texas Foyer • Monday, October 29, 10 to 10:30 AM
– Up, Down, or Sideways, Mark Sanborn
• Tuesday, October 30, 5:30 to 6:00 PM – You Unstuck, Libby Gill
• Wednesday, October 31, 12:30 to 1:00 PM – Yes Ma’am, No Sir, Coach Ken Carter
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• Bookstore – Main Conference Foyer – Keynote and other
presenters’ books and recommendations
– HDI & itSMF Publications – Other industry resources
• Internet Café – Outside Texas Foyer
Extra...Extra
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priSM®
• CPDs (Continuing Professional Development Credits) can be earned by attending FUSION12
• Visit: www.theprisminstitute.org • Ask a Mentor – need some advise?
– FREE professional advise at booth 219 priSM® will:
• Enable Your Professional Success • Increase Your Earning Potential • Enhance Your Credibility and Influence • Earn You Distinction and Recognition within Your
Organization, and on a Global Level
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Crime Scene Investigation
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Social Media
#SMFUSION12 • @ThinkHDI • @itSMF_USA
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We love feedback...Survey says? • Rate breakout sessions and
general sessions • Evaluation Forms, Perforated
seams are found in the back of the conference guide
• Take it on your mobile device or via the Fusion 12 Conference App
• https://hdi.us.qualtrics.com/SE/?SID=SV_e3BioJ1LWhiKqcB
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After Conference • Recorded sessions available – order it (next to bookstore) • Collect business cards and reach out to peers • Contact speaker if you have additional questions • Take back 3 things and implement one thing • Go to a local interest group (LIG) meeting or HDI Local
Chapter Meeting • Write a summary of your experience and share with HDI
and itSMF • Take pictures and upload to conference and Social Media
sites • Join LinkedIn and Facebook groups to receive updates
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We are here for you!
• Fuchsia Shirts • Registration desk - Ballroom Level • http://www.itsmfusa.org/ • http://thinkhdi.com • http://www.servicemanagementfusion.com/
• Mobile App: FUSION 12 Conference 21
Thank you for attending this session. Don’t forget to complete the evaluation!
Eddie Vidal Rae Ann Bruno • President – Business Solutions
Training • [email protected]
• (404) 542-6995
• University of Miami - Manager, Enterprise Support Services
• [email protected] • [email protected] • 305-439-9240
@eddievidal
http://www.linkedin.com/in/eddievidal
www.linkedin.com/pub/rae-ann-bruno/0/395/99b
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@raeannbruno
Unlock the Secrets of Service Management
• Opening General Session – Texas Ballroom at 8:30AM
• Up, Down, or Sideways: How to Succeed When Times Are Good, Bad or In Between
• Mark Sanborn
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