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© 2017 ServiceNow All Rights Reserved Confidential
ServiceNow - LightSpeed Enterprise
ServiceNow – Single System of Action
Finance Use Cases
State of Work
Where we are going next
COST
Mandates from the Business
VELOCITY
RISK
EXPERIENCE
Email, Spreadsheets,
Forms, Messenger, Calls
Most Work Is Unstructured, Slow & Hard To Optimize
Work
Incidents
Requests
Cases
Tasks
Departments
IT
HR
Services
Security
Organization Models Don’t Drive Customer Experience
SUPPORT
IT
SALES CUSTOMER
SERVICE
BUSINESS
UNITS
HR
THE CUSTOMER
FINANCE
BUSINESS
UNITS FINANCE
SUPPORT
IT
SALES CUSTOMER
SERVICE
HR
THE CUSTOMER
Service Management + ServiceNow = Great Customer Experience
THE CUSTOMER
© 2017 ServiceNow All Rights Reserved
Cloud Management
Discovery
HR Facilities
Marketing
Legal Finance
Change & Release
Incident
Problem
Financial Management
Risk
Audit
Agile Development
& Test
Demand
Resource
Project & Portfolio
Security Incident Response
Customer Service Field
Services
Asset
Vulnerability Response
Threat Intelligence
Compliance
Orchestration
Service Mapping
Event Management
App Portfolio
Vendor
ServiceNow Platform
Workflow
Service Catalog Knowledge
Base
Developer Tools
Contextual Collaboration
CMDB
Service Portal
Subscription & Notification
Reports & Dashboards
Service Levels
Orchestration
Performance Forecasting
Predictive Modeling
Peer Benchmarking
Anomaly Detection
One Platform to automate all services
© 2017 ServiceNow All Rights Reserved
ServiceNow – The Enterprise System of Action
Application Application Application
IT
Application Application Application
WORKDAY
Application Application Application
SAP
SINGLE SYSTEM OF ACTION
Outcomes
Application Application Application
DEPARTMENTAL
PLATFORM
Application Application Application
DEPARTMENTAL
PLATFORM
Application Application Application
DEPARTMENTAL
PLATFORM
SINGLE SYSTEM OF ENGAGEMENT
Standard Reporting Customer Experience Enterprise Service Management You
HOME IT SERVICES HUMAN RESOURCES FACILITIES FINANCE SALES MARKETING ANALYTICS LEGAL SECURITY MORE APPS
TechLounge
Come visit us in Santa Clara, San Diego and Amsterdam
< >
WHISTLEBLOWER LIVE FEED SHOP
MY APPROVALS MY PURCHASES
3
MY INCIDENTS MY REQUESTS
1 4 2
TYPE OF REQUEST
<
CxO Dashboards
Continual Improvement Governance & Control
10 © 2017 ServiceNow All Rights Reserved Confidential © 2017 ServiceNow All Rights Reserved Confidential
Finance Hub Close Management Suite
11 © 2017 ServiceNow All Rights Reserved Confidential
Accounting*
Office of the CFO - Standard Functions
Audit* FP&A IR
!
Procure* Tax SEC
SYSTEM OF RECORD: “book keeping” oriented ERP
SYSTEM OF ACTION: Task & Workflow Oriented Close Management Suite
* Future Product Offering
12 © 2017 ServiceNow All Rights Reserved Confidential
Close Management Suite
Close Mgmt. (Task/JE)
Case Mgmt.
Fluctuation Report
GRC Reconciliation Report
PROBLEM SOLUTION
Manual Process are Error Prone
Unstructured Environment
Poor Transparency
Unproductive Employees
Task Mgmt. & Automated Workflow
Structured Environment
Real Time Analytics
Productive Employees
13 © 2017 ServiceNow All Rights Reserved Confidential
14 © 2017 ServiceNow All Rights Reserved Confidential
Why ServiceNow?
FIT WITH THE PLATFORM DIFFERENTIATORS
Task Mngt and Workflow Analytics
Automation and Integrations GRC
Financial Case Management Vendor Management
Asset Audit Automation (ITOM) Transparency and reporting
ERP Agnostic Automated Control Sign-off
Create/Maintain Master Data Vendor on/off boarding
More Transparency
Better Experience
15 © 2017 ServiceNow All Rights Reserved Confidential
Value delivered!
3,000 Close Tasks/Month
>5,000 emails eliminated
1,200 Integrated JE’s
Reduction in Risk & Time
45% Productivity Gains
Reduction in Time to Close by 1 Day
16 © 2017 ServiceNow All Rights Reserved Confidential © 2017 ServiceNow All Rights Reserved Confidential
Purchasing and Asset Management
17 © 2017 ServiceNow, Inc. All Rights Reserved Confidential
Business Drivers: Purchase Requisition/Assets Management Project
• Purchase Requisitions – Purchase requests via email
– Unclear as to where the request is pending
– Non-standard request formats from different groups
– Hard copies of all approvals and file along with PO (in Box, etc.)
• Assets – No single system of truth – Physical assets,
“books,” systems are out of sync
– Time-consuming and unstructured communication between cross-functional teams
– High compliance and audit risk
18 © 2017 ServiceNow, Inc. All Rights Reserved Confidential
Evolution of Purchasing, Receiving, Invoice and Contract Management
INTEGRATION
Financial Asset Record
4
ITAM Asset Records
SYSTEM OF ENGAGEMENT SERVICENOW
SYSTEM OF RECORD SAP
5
Receiving Slip
7b
9
8b Goods Receipt
7a
Receipt Acknowledgement
8a
12 Approval Workflow
Vendor Invoice Management
6 CMDB
Financial Posting
13
Purchase Order (PO)
3
Approval Workflow
2
10 11
Purchase Requisition (PR) 1
Product Catalog
Contract Application
7c
19 © 2017 ServiceNow, Inc. All Rights Reserved Confidential
Corporate IT Asset Management @ ServiceNow
System of Engagement & Source of Truth for Asset Data
Source of Truth for Cost Data
Real-time | Batch | On-demand Sync
Product Catalog
Discovery / CMDB
Contract Management
Purchase Requisition
Hardware & Software Asset Management
ERP
• Goods Receipt
• Invoice Management
• Asset Accrual
• Depreciation
• Use Tax
• Disposals
20 © 2017 ServiceNow, Inc. All Rights Reserved Confidential
Corporate IT Asset Management – Key Components
3,200+ hardware, software & consumable product models
5K+ annual requisitions | 100% integration with Asset
3K+ active global contracts
Custom-built Receiving Slip & Asset Disposal modules
Total cost & NBV for 11K+ SAP assets are synced with Asset
Improved UI/X for stock transfer
Asset Sync for accruals, depreciation, tax, disposals
Purchase Requisition
Contract Management
Product Catalog
Hardware & Software Asset Management
SAP
21 © 2017 ServiceNow, Inc. All Rights Reserved Confidential
Benefits of Structured Workflow and Integration
From 23 to 10 Days
From 17 to 10 Days
From 5 to 2 Days
Eliminated
Eliminated
From 12 to 10 Days New Vendor Approvals
Standard PO Prep Time
Manual PO Entry in SAP
Manual Spreadsheet Reports
PO Invoice Processing Time
Non-PO Invoice Processing Time
22 © 2017 ServiceNow, Inc. All Rights Reserved Confidential
Corporate IT Asset Management – Realized Benefits
$ 500K Hard Dollar Savings
20% NPS Increase
100% accurate data
60+ Person Months Savings
ASSET MANAGEMENT VALUE DELIVERY
23 © 2017 ServiceNow All Rights Reserved Confidential © 2017 ServiceNow All Rights Reserved Confidential
The State of Work today
Today’s State of Work – At the Breaking Point
Highly Automated Companies are 6 times more likely to experience revenue growth of 15%+
By 2020, nearly 9 out of 10 companies will need greater automation to handle the volume of tasks being generated
Fewer than half of business processes are automated, HR and Customer Service are the worst
79% of executives believe automation could lead to job creation
91% of executives say their skilled employees spend too much time on admin tasks
The Enterprise Software User Experience Reality
Brief History of Human-Computer Interaction
0
1
2
3
4
5
6
7
8
9
10
1975 1980 1985 1990 1995 2000 2005 2010 2015
Workplace Experience Consumer Experience
1970’s 1980’s 1990’s TODAY
Sati
sfac
tio
n
2000’s
Source: Cornerstone OnDemand – The State of Workplace Productivity Report
Work Applications: What Matters Most to Employees
77%
73%
62%
40%
35%
Ease of use
Convenient to access information
Ability to be more productive
Ability to collaborate with others
Accessible on multiple devices
Where We Are Going Next
User Experience Intelligence in
Everything
Nonstop Cloud
IT SECURITY HR BUSINESS APPS CUSTOMER SERVICE
The Now Platform™ Powers The System Of Action
Single Database
Contextual Collaboration
Service Catalog
Service Portal
Subscription & Notification
Knowledge Base
Orchestration Developer Tools
Reports & Dashboards
Workflow
Intelligent Automation Engine
Predictive Modeling
Anomaly Detection
Peer Benchmarking
Performance Forecasting
Single Database
Contextual Collaboration
Service Catalog
Service Portal
Subscription & Notification
Knowledge Base
Orchestration Developer Tools
Reports & Dashboards
Workflow
Intelligent Automation Engine
Predictive Modeling
Anomaly Detection
Peer Benchmarks
Performance Forecasting
Nonstop Cloud
IT SECURITY HR BUSINESS APPS CUSTOMER SERVICE
Advances In The User Experience
Service Portal
Delivering Delightful Experiences
Provider Requester Requester
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screenshot
here
Provider
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Deliver Experiences Your Users Love Engage where and how they desire
Modern Consumerized user experience
Mobile Access apps from any device, anywhere, anytime
Social Conversations happen in context of relevant information
© 2017 ServiceNow All Rights Reserved
Experiences Business Applications Custom Portals Customer Outcomes
Copyright © LinkedIn Corporation All Rights Reserved.
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Logos shown are trademarks or registered trademarks of their respective owners and not ServiceNow.
The Intelligent Automation Engine™
Performance Forecasting
Predictive Modeling
Anomaly Detection
Intelligent
Automation Engine
Peer Benchmarks
Bringing machine learning to your everyday work
PerformanceForecasting
Predictive Modeling
Anomaly Detection
Intelligent
AutomationEngine
PeerBenchmarks
Innovate &
Stay Ahead
Simplify &
Automate Work
Deliver Great
Experiences
WORK AT
LIGHTSPEED™
A Smarter, Faster Way To Get Work Done
Digital Transformation
© 2017 ServiceNow All Rights Reserved Confidential
Thank You!
06 October 2017
Chief Strategy Officer, APJ
Aps Chikhalikar