Help!Help!

We need front desk tra

ining!

We need front desk tra

ining!

Lance CourtneyLance Courtney Top Gun Front DeskTop Gun Front Desk::

The The Cockpit of your Soaring Cockpit of your Soaring

Business!Business!““The salon & spa industry’s only The salon & spa industry’s only interactive online Front Desk Training interactive online Front Desk Training Course featuring, video, training chat Course featuring, video, training chat rooms, online polling, testing, instant rooms, online polling, testing, instant survey and training slides with a live survey and training slides with a live moderator & trainer. Easy to join, easy moderator & trainer. Easy to join, easy to start!” to start!”

Your front desk is the heartbeat Your front desk is the heartbeat of your salon or spa’s entire of your salon or spa’s entire operation. An effectively run operation. An effectively run front desk can be the most vital front desk can be the most vital area in a salon or spa for area in a salon or spa for ensuring productivity, growth and ensuring productivity, growth and profits because it is the first, profits because it is the first, last and sometimes, only contact last and sometimes, only contact point for all your customers. To point for all your customers. To the customer, they are the the customer, they are the voice, face & attitude of your voice, face & attitude of your business…business…

Why Top Gun?Why Top Gun?

Starting DateStarting Date: Feb 6th, 2008

Completion Date:Completion Date: Apr 9th, 2008

TOP GUN FRONT DESK WEBINARTOP GUN FRONT DESK WEBINAR

*PLUS TWO ADDITIONAL BONUS SESSIONS FOR OWNERS *PLUS TWO ADDITIONAL BONUS SESSIONS FOR OWNERS AND MANAGERSAND MANAGERS

ON FEB 6ON FEB 6THTH & APR 9TH & APR 9TH

All participants must have a working All participants must have a working headset (this is preferable) or headset (this is preferable) or speaker phone and simultaneous access speaker phone and simultaneous access to a PC with Hi-Speed internet to a PC with Hi-Speed internet connectionconnection. .

Step 1: Sign Up For WebinarStep 1: Sign Up For Webinar

After Sign-up, look for forthcoming After Sign-up, look for forthcoming registration email. registration email.

Step 2: Receive Email & Register OnlineStep 2: Receive Email & Register Online

Within Within 72 hours72 hours of receiving Registration of receiving Registration email, click link, log on and follow easy email, click link, log on and follow easy instructions to register your computer.instructions to register your computer.

•Verification with Calendar Link attachment Verification with Calendar Link attachment containing all times and datescontaining all times and dates•Meeting code, Detailed instructions & Meeting code, Detailed instructions & PasswordPassword

Email will include:Email will include:

Step 2: Receive Email & Register OnlineStep 2: Receive Email & Register Online

Within Within 48 hours48 hours of receiving Registration of receiving Registration email, click link, log on and follow easy email, click link, log on and follow easy instructions to register your computer.instructions to register your computer.

•Verification with Calendar Link attachment Verification with Calendar Link attachment containing all times and datescontaining all times and dates•Meeting code, Detailed instructions & Meeting code, Detailed instructions & PasswordPassword

Email will include:Email will include:

Step 3:Complete (PC) Systems TestStep 3:Complete (PC) Systems Test

Click link located within the Registration Click link located within the Registration Email & follow instructions to complete Email & follow instructions to complete systems test for (PC) computer systems test for (PC) computer right awayright away to avoid any technical challenges. to avoid any technical challenges.

Congratulations, your computer is now Congratulations, your computer is now ready to participate!ready to participate!

Participants will receive a confirmation Participants will receive a confirmation email 72 hours before training class, as a email 72 hours before training class, as a reminder of the date, time as well as reminder of the date, time as well as verification of (PC) systems-test and verification of (PC) systems-test and other important instructions...other important instructions...

Step 4: Participants Receive 2Step 4: Participants Receive 2ndnd Email Email ReminderReminder

Open ALL EMAILS, which will support you Open ALL EMAILS, which will support you experiencing the most from your experiencing the most from your webinar.webinar.

Follow instructions on the confirmation Follow instructions on the confirmation email and log on email and log on 15 minutes early15 minutes early to to avoid any potential technical challenges avoid any potential technical challenges and become familiar with all the exciting and become familiar with all the exciting learning tools. learning tools.

Welcome aboard. Follow online Welcome aboard. Follow online instructions after log on is completed instructions after log on is completed and have funand have fun

Step 5: Participants Log on to WebinarStep 5: Participants Log on to Webinar

Class d

ay!

Class d

ay!

Meeting Number: 000000000

  Please enter your full name: 

Join Meeting Cancel

Display Name

Start here

Click here

This is the window you will see to begin.This is the window you will see to begin.

Mary Jones

Receive emailReceive email

Registration withRegistration with

instructionsinstructions

Register Register For Front For Front

Desk Training Desk Training

Receive Receive

ConfirmationConfirmation

Email ReminderEmail Reminder

Click link, Follow Instructions Click link, Follow Instructions

& Computer Systems Test& Computer Systems Test

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Begin here

Log on, Dial in Log on, Dial in andand

Begin!Begin!

What you will enjoy learning:What you will enjoy learning:

• How to turn irate customers into Raving How to turn irate customers into Raving Fans!Fans!

• How to increase retail sales from the How to increase retail sales from the Front Desk!Front Desk!

• How to create a Wow Experience with each How to create a Wow Experience with each guest every time!guest every time!

• How to transform your Front Desk into Pre-How to transform your Front Desk into Pre-Booking Masters!Booking Masters!

• How to get your clients spending more $$ How to get your clients spending more $$ with you—and loving it!with you—and loving it!

• How to turn phone calls in booked How to turn phone calls in booked appointments and Add-On Sales!appointments and Add-On Sales!

JUICEJUICE

See You at The Top!See You at The Top!