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Everyday Heroes

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For the past 21 years…

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A few of my clients:

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2010 = 53,518

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The Pattern of Business Success

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(T + C + ECF) x DE = Success

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2006

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Outstanding Leaders

• Vision• Communication• Teambuilding• Culture• Innovation• Customer Focus

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Vision

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Communication

OpenTransparentRobustHONEST

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HONESTFORWARD LOOKING

COMPETENTINSPIRING

The Leadership Challenge by Kouzes and Posner

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I want a leader who will:

Tell me the TRUTH. Has a clear vision for

where we are going. Has the skills to get

us there successfully. And is excited about

going with me.

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Communication: Expectations

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4-Level Decision Making

1. You own it.

2. Ask for input… you own it.

3. Team decision… I own it.

4. My call… I own it.

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Communication: Attitude

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Teambuilding

DMCCMD

irection – vivid, clear, inspiring --- shared

easurements – specific, observable, focused

ompetence – very good at what they do

ommunication – open, honest, courageous

utual Accountability – all team members

iscipline – do this every day

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The key elements of a winning culture: Employees

• Fun• Family• Friends• Fair• Freedom• Pride• Praise• Meaning• Accomplishment

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• Ownership Mentality• Sense of Urgency• Disciplined Execution• Accountability• Continuous Innovation• Customer Focus

The key elements of a winning culture: Organization

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Accountability: The Four Pieces of Paper

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Innovation: Kaizen

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Extreme Customer Focus

VOC

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Moments Of Truth

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1,300,000 interviews: Basic 4 + 1

Goal Setting

TrustAccountability

Communications

RECOGNITION

From: The Orange Revolution by Gostick and Elton

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Summary of Key Ideas

• Vision• Communication• Teambuilding• Culture• Innovation• Customer Focus

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THANK YOU

If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com

My twitter address is: @awesomelysimple

Also, you might find value in the ideas I share in my blog. You can sign up for it at:www.blog.johnspence.com

Lastly, these slides have already been uploaded to:

•www.slideshare.net/johnspence