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David Lee King | Topeka & Shawnee County Public Library | davidleeking.com Freak Out, Geek Out, or Seek Out: Trends, Transformations, & Change in Libraries

Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Libraries

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Newest, 3-hour version of this talk - presented at New Berlin Public Library in Wisconsin.

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Page 1: Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Libraries

David Lee King | Topeka & Shawnee County Public Library | davidleeking.com

Freak Out,Geek Out,or Seek Out:

Trends, Transformations, & Change in Libraries

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flickr.com/photos/luc/2944876508/

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this is ...

flickr.com/photos/yourdon/2715583000/

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this is ...

HUGE

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http://www.flickr.com/photos/bestrated1/2621358221/

What has Changed?

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Competition

http://www.flickr.com/photos/sir_mervs/2691990934/

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http://www.flickr.com/photos/rkleine/3567189079/flickr.com/photos/jblyberg/4505413539/

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this is a change, too!

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Techin LibrariesChanges

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1970’s: adapting to OPACs

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1980’s: The PC takes off…

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1990’s: Internet Appears

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2004: “Web 2.0” coined

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The Emerging Web is...

decentralized

2-way mobile

real timesocial

publicmultimedia

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real time

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decentralized

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multimedia

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EC=

MCflickr.com/photos/platinum/4555668/

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mobile

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?mobile

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?the web is in my pocket

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?the library is in my pocket

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social

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2-way

http://www.flickr.com/photos/civisi/2611679744/

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Glue of Web 2.0RSS

RSS ReadersTagging

Commenting

MashupsFriending

Web as Platform

User-Generated Content

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What’s Topeka Doing?

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Digital Branch Manager

Answers Tough Questions

Long Range Planner

ManagerEvangelist

Scans Horizon Executive Editor

Community Manager

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3 Realities:1. all services will be physical & digital 2. we’ll use the web to build unique stuff3. to some, the digital branch will be their only branch

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content

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multimedia

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Community

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Front door(s)

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conversation

flickr.com/photos/ohiouniversitylibraries/3506866503/

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in the website

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in the website

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in the website

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in the website

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in the website

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outside the website

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outside the website

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outside the website

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what to do?

flickr.com/photos/b-tal/116220689/

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experie

nce

design?

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Why thinkabout that?

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What kind of experienceare they having?

you havevisitors.

right now.

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Plan yourlibrary experience

flickr.com/photos/ocarchives/3952964087/

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listen

flickr.com/photos/94379417@N00/4808475862/

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what are they saying about you?

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ask

focus groups

flickr.com/photos/francois/404908918/

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stats

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be snoopy (just a bit)

http://www.flickr.com/photos/librarycommission/5041836636/

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flickr.com/photos/ohiouniversitylibraries/3507674990/

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Improve

Touch P

oints

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flickr.com/photos/pperdue/3573858061/

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whichis it?

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your process

is showing

flickr.com/photos/poblibrary/2674563551/

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go where people gather

flickr.com/photos/beavis/2425374221/

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?

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pesquisaconsumo.blogspot.com/2010_04_01_archive.html

it’s a destination

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it’s a destination

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Text

Also a destination

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interactionis key

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flickr.com/photos/pitel/507791613/

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your stuff

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your staff

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Text

actual staff

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actual staff

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ask!

http://flickr.com/photos/oberazzi/318947873/

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what’s next?

flickr.com/photos/b-tal/116220689/

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listen

it’s a destination

interactio

ntouch

points

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Why Pay Attention to these changes?

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1.The rest of the world

is already there

http://www.flickr.com/photos/wwworks/2222523486/

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2. You can be the example

http://www.flickr.com/photos/13933408@N06/2197666469/

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Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates

130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .

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Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates

130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .

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Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates

130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .

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3.Connect

with your communityhttp://flickr.com/photos/fcpl/2275150197/

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4. community pulse

http://flickr.com/photos/davemorris/59066078/

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5.You set the pace

http://flickr.com/photos/pinkpooch/894503710/

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Tackle Change

flickr.com/photos/ajguel/5033855605/

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http://www.flickr.com/photos/jblyberg/4028376129/

model the way

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CustomerJourneyMapping

flickr.com/photos/thetoad01/2317084812/

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know your patrons

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101%

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communication

communication

communicationcommunicationcommunicationcommunication

communicationcommunication

communication

communicationcommunication

communication

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Gauge your staff

http://flickr.com/photos/imagezen/150337240/

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Find Champions

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cibercomics.com/wp-content/uploads/2008/07/bis_layer_spiderman.gif

With great powercomes great...

?

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FindingTime

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Changeyour focus

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Scheduleyourtime

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This is not your library

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This is your library

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Thank You!

davidleeking.com