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Newest, 3-hour version of this talk - presented at New Berlin Public Library in Wisconsin.
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David Lee King | Topeka & Shawnee County Public Library | davidleeking.com
Freak Out,Geek Out,or Seek Out:
Trends, Transformations, & Change in Libraries
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this is ...
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this is ...
HUGE
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What has Changed?
Competition
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?http://www.flickr.com/photos/45688285@N00/46323500/
?http://www.flickr.com/photos/benjamingolub/3059525763/
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this is a change, too!
Techin LibrariesChanges
1970’s: adapting to OPACs
1980’s: The PC takes off…
1990’s: Internet Appears
2004: “Web 2.0” coined
The Emerging Web is...
decentralized
2-way mobile
real timesocial
publicmultimedia
real time
decentralized
multimedia
EC=
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mobile
?mobile
?the web is in my pocket
?the library is in my pocket
social
2-way
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public
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public
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Glue of Web 2.0RSS
RSS ReadersTagging
Commenting
MashupsFriending
Web as Platform
User-Generated Content
What’s Topeka Doing?
Digital Branch Manager
Answers Tough Questions
Long Range Planner
ManagerEvangelist
Scans Horizon Executive Editor
Community Manager
3 Realities:1. all services will be physical & digital 2. we’ll use the web to build unique stuff3. to some, the digital branch will be their only branch
content
multimedia
Community
Front door(s)
conversation
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in the website
in the website
in the website
in the website
in the website
outside the website
outside the website
outside the website
what to do?
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experie
nce
design?
Why thinkabout that?
What kind of experienceare they having?
you havevisitors.
right now.
Plan yourlibrary experience
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listen
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what are they saying about you?
ask
focus groups
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stats
be snoopy (just a bit)
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Improve
Touch P
oints
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whichis it?
your process
is showing
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go where people gather
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?
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pesquisaconsumo.blogspot.com/2010_04_01_archive.html
it’s a destination
it’s a destination
Text
Also a destination
interactionis key
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your stuff
your staff
Text
actual staff
actual staff
ask!
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what’s next?
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listen
it’s a destination
interactio
ntouch
points
Why Pay Attention to these changes?
1.The rest of the world
is already there
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2. You can be the example
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Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates
130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .
Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates
130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .
Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates
130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .
3.Connect
with your communityhttp://flickr.com/photos/fcpl/2275150197/
4. community pulse
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5.You set the pace
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Tackle Change
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model the way
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CustomerJourneyMapping
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improving the ordinary
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know your patrons
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101%
communication
communication
communicationcommunicationcommunicationcommunication
communicationcommunication
communication
communicationcommunication
communication
Gauge your staff
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Find Champions
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With great powercomes great...
?
FindingTime
Changeyour focus
Scheduleyourtime
This is not your library
This is your library
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Thank You!
davidleeking.com