June 9, 2009

Thank You NotesChuck Tomasi

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Time Description Person(s)6:00 Introductions All6:20 Group strategy discussion All6:40 Thank you notes Chuck Tomasi7:15 Future topics Chuck Tomasi7:30 Open discussion All

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What do you want to get out of this group?

What are you willing to contribute?

How can we make it sustainable long term?

How do we attract more participants?

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Notes◦ Don’t have to be expensive◦ Bi-fold

Don’t use e-mail◦ It’s impersonal and doesn’t carry the same impact

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Only say “thank you” twice Express only gratitude◦ Never ask for anything

Handwritten is best◦ Typing is impersonal

It’s never too late – really! Only write on the bottom (or right) side

Write on this side

only

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Make notes on project folders Jot down names of people and what they did

Thank you notesBrian F – drafting review furniture setupJason H – sponsorship/backingScott S – network setup/speedy responsePaul M/Andy H – organizational and review

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Keep it short◦ If it doesn’t fit on ½ of the card, it’s

too long Three sections (3-4 lines)◦ Thank you◦ Personal section◦ Final appreciation

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Avoid:◦ I’d like to thank you…◦ I’m writing to…

Examples:◦ Thank you for being part of my project team◦ Thank you for interviewing me today◦ Thank you for hosting me at the meeting last night

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1-2 Lines Involve specifics◦ You want them to know this is not a

form letter◦ This is where the prep comes in handy

Example:◦ Your quick work with the network

configuration made the project run smoothly and kept things on schedule. I wish we had more people with your level of dedication. 11

One quick summary to re-iterate Examples:◦ Again, I appreciate all the help◦ Thank you again. I look forward to

seeing you soon.◦ With warmest regards and

appreciation

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Start with this formula Including items◦ Ex: Photo of you and the card

recipient (appropriate)◦ Ex: The card recipient

receiving an award◦ Ex: Novelty – “Thanks a

Million” Avoid including a business

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Your laptop broke down and the PC support technician, Sarah, got it turned around in 24 hours before an important trip you had to take to see an important client. She did it without any loss of data

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Your project to overhaul the new hire process just completed. Your boss was the sponsor and really went to bat for you when the senior management team thought it should be shelved for other initiatives.

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You were on a business trip and left an important folder in the hotel room. You contact the hotel and Carol the receptionist located it and sent it overnight to your office where it was waiting for you when you returned.

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Your brother just bumped in to Mr. Johnson, your 10th grade teacher who made a big impact on direction of your life. Mr. Johnson said he remembered you and would love to hear from you.

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Manager Tools:◦ How to Write a Thank You Note◦ http://www.manager-tools.com/2007/03/how-write-thank-you-note

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On-boarding/training process ideas

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LinkedIn◦ http://www.linkedin.com/groups?gid=1819730

Facebook◦ http://www.facebook.com/home.php?ref=home#/group.php?gid=67519844111

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Date TopicJuly 14 Conflict Management – Ryan KehlAugust 11 Presentations Made BetterSeptember 8 Say It Well With E-mailOctober 13 Email managementNovember 10 Personal productivity (GTD intro)December 8 Non-verbal communicationsJanuary 11 Delegation

2nd Tuesday of Each Month21

We appreciate you taking time out of your busy schedule and spending it with us to improve yourself and your organization

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