Foster Refrigerator Choices Care Packages

Your flexible care options from Foster

Our refrigeration products have been engineered to provide years of exceptional performance, efficiency and reliability. But even the most reliable products require some level of care to ensure optimal performance, month after month, year after year. It is all about making sure your food is safe and that your ingredients can be kept fresher for longer.

We feel it’s important that our customers can come to us to choose the aftercare options that work for them. Whether it’s a warranty, an extended warranty, a preventative style maintenance plan or a pay-as-you-go on-demand repair service, across all aftercare options, Foster is uniquely placed to deliver for you in a way that no one else can.

Where aftercare isn’t an afterthought

Contact Foster today

0843 216 8822

[email protected]

fosterrefrigerator.co.uk/choices

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We understand legal compliance,

so you don’t have to.

Choose the aftercare option that’s right for you

AssessOur 30 point inspection and

maintenance plan

One low payment for ultimate peace of mind

Make your investment go further

AssistOur pay-as-you go

repair service

The best value guaranteed quality on demand service as and when you need it

Genuine Foster PartsGenuine replacement parts direct from the manufacturer

Assure

Standard5 day - 48hr response

Premium7 day - 24hr response

Foster, first to offer up to 10 years of care for our G2 cabinets and counters when you purchase a

“LIFETIME OF CARE” Plan*

* G2 Ultra available on all new G2 products for up to 10 years or the serviceable life of the product. Terms and conditions apply www.fosterrefrigerator.co.uk/G2Ultra

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Our extended warranty options

Assure

Thank you for choosing Foster. As you know, Foster

build products to an extremely high standard and we

build them to last. But our products do need a level

of care to ensure ongoing optimal performance and

as the product specialists we want to deliver that

care for you.

A Foster Assure extended warranty gives you the

assurance that your refrigeration system will be

cared for by the people who know it best.

From our extended warranties – Assure Standard

and Assure Premium, Foster choices offer two simple

warranty packages for whatever best suits your

business needs.

Choose the right warranty packages for your business:

AssureStandard

Assure Premium

1 year additional warranty

Monday to Friday (8.30am – 5pm)

Monday to Sunday (9am – 9pm)

Genuine Foster parts

Nationwide repair service

All work undertaken by fully qualified Foster factory trained technicians

Annual Foster health check

Extra year:£150 food storage products£175 ice machinesOther packages available

Extra year:£190 food storage products£220 ice machinesOther packages available

Excellent customer service – that’s assured

reassuring expert care

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As the manufacturers of your machine, we

understand our products better than anyone else

and we are best placed to care for them. A Foster choices warranty gives you that irreplaceable direct link to us, the manufacturer:

> The technicians you see will be Foster factory

trained and approved to the highest industry

standards

> As the manufacturer and designer of your

product we are uniquely qualified to

diagnose and correct any faults

> Your business matters to us – you’ve bought a

Foster product and as the manufacturers we

aim to help you to look after your investment

throughout its life, so you’ll be happy to buy a

Foster in the future

How can a Foster Assure warranty benefit you?


0843 216 8822

[email protected]


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G2 Ultra reassuring expert care

Foster, first to offer up to 10 years of care for our G2 cabinets and counters when you purchase a “LIFETIME OF CARE” Plan*.

It’s difficult these days to understand the difference between a good warranty offer and a bad one.

> Have the manufacturers inflated their prices

to cover the warranty?

> Are there hidden clauses buried somewhere

deep in the small print?

> Have you maintained the product in

accordance with the ‘not so clear’

guidelines required by the manufacturer?

The G2 Ultra way is the clear way

Foster has launched the G2 Ultra “LIFETIME OF

CARE” Plan to help you navigate through the murky

waters of poor warranty offers. We don’t want our

customers to be second guessing warranty clauses

and jargon – we just want you to know how your

product is protected.

The G2 Ultra Plan is very simple ...it covers parts and

labour costs and importantly includes regular health

checks by a Foster trained technician, for the

serviceable life of the product ...all for just £7.99

per month.

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Annual health check

INCLUDED!

A “LIFETIME OF CARE” Plan for

just £7.99 a month.

Contact Foster today 0843 216 8822

[email protected]


* G2 Ultra available on all new G2 products for up to 10 years or the serviceable life of the product. Terms and conditions apply www.fosterrefrigerator.co.uk/G2Ultra

Industry leading, clear and transparent aftercare from Foster

It really is that straight forward; the G2 Ultra Plan from Foster offers you:

> Foster trained technicians maintaining your

G2 product

> Our promise that only genuine Foster parts will

be fitted, helping to maintain the products

performance and life expectancy

> All major parts and labour costs relating to

manufacturer defects will be covered

> Total peace of mind that the hardest working

piece of equipment in your kitchen is well

looked after

Choose what’s right for you - take the standard

warranty or a G2 Ultra “LIFETIME OF CARE” Plan.

Now we guess you’re asking ‘but what’s the serviceable life of the product’, right? Well, with G2 Ultra we will cover your G2 product for up to 10-years with the simple exclusion of everyday wear and tear items, or product misuse and abuse. We think that’s a fair deal. The £7.99 a month includes the cost of parts, labour and annual health checks ensuring that your product is always running at optimum performance. We’ve listed very clearly what we mean by wear and tear items which can be found at www.fosterrefrigerator.co.uk/G2ultra

as well as payment terms and conditions.

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Your Assess inspection and maintenance plan direct from the manufacturer

Assess

Foster believes that there is truth in saying that

‘Prevention is better than cure’ and while Foster

products have been designed to the highest

standards, all our machines do still need regular

maintenance to keep them in the best possible

working order.

As the manufacturers of your machine, Foster

understand it better than anyone else and so

naturally, we’d prefer it’s us who ensures your

refrigeration system is kept working at its

optimal level.

Assess > Our inspection and maintenance plan

Full UK network coverage

Work undertaken by fully qualified Foster factory trained technicians

Detailed 30 point inspection

Advice on legal compliance

optimum performance, expertise guaranteed

> F-gas qualified> C&G 2079 compliant> Safe contractor accredited

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Bespoke plans available

Call today for a quote

Discounts available for multiple products and sites

We understand legal compliance, so you don’t have to

How can a Foster choices Assess inspection and maintenance plan benefit you?A Foster choices Assess plan ensures we’re always

there to inspect and maintain your refrigeration at

regular intervals, both to safeguard ongoing efficient

performance and to protect your business against

the risk of more serious damage somewhere down

the line. We want to ensure that your food is

always safe and that your product is working to

maximum efficiency.

Regular maintenance will typically lower your

machines’ running costs, prolong its operational life

span and reduce energy consumption.

Keep your product in great working order to reduce these risks:

> Field tests show that over a period of time the

condenser can block. Even a partially blocked

condenser can increase energy consumption by up

to 28%. This can also lead to fan motor failures

and poor cabinet performance.

> Gas leakage can increase consumption by 100%.

As a Foster choices Assess customer, you’ll have more

choice over what’s best in your individual

circumstances. Our experts give you all the

information you need to best suit your business and

make advance planning decisions – whether choosing

to replace or repair products, it’s always you that’s in

the driving seat.

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0843 216 8822

[email protected]


Because we look after all makes and models, we can take care of all of your refrigeration equipment.

Assist

Foster Assist: pay-as-you-go repairs direct from Foster

flexible, affordable, transparent


0843 216 8822

[email protected]


We know that some businesses don’t want

contracts and up-front payments, but prefer the

ease of simply having access to great customer

service – as and when they need it.

With Foster Assist, you only pay for the services you

use, when you use them. And what’s more, with this

pay-as-you-go package, you pay according to a

pre–agreed price so you’ll know in advance exactly

how much everything will cost – giving you peace

of mind.

Have you ever received a bill and it wasn’t what you

were expecting? Have you thought about what a

call–out charge really covers?

Beware the hidden costs:

> How many visits to your site will be needed? And

does the technician need to order parts and return

to site more than once?

> Will the fault be diagnosed correctly

first time?

> How long should it take to fix a problem?

> Do the parts actually need to be replaced?

> Are parts genuine and what are you being

charged for them?

Traditional schemes can hide a variety of such costs,

where a cheap call-out can soon snowball into a

huge bill. Not so with Foster Assist. We are

transparent in our call out costs and ensure the

important factors such as: the number of visits to

site, time to fix a job, ability to diagnose a problem,

parts replacement, parts costs and the use of

genuine parts are all taken into consideration and

clearly understood in advance.

We believe in great customer care, honesty and rapid response times without hidden costs.

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Honest and transparent - no hidden costs guaranteed

It’s not about low rates - it’s the total cost of the call that counts

> Pre-agreed costs and pricing for repair work

including published parts prices

> Full UK wide network coverage

> Fast call response times and expert technicians on

call as and when you need them

> All of our technicians are factory trained and know

the products well, including other brands

> We know the products and the parts required,

that’s how we have such high first time fix rates

Your refrigeration equipment runs 24 hours a day, 7 days a week so you need to ensure that you

don’t compromise when it comes to repair. As the manufacturers and designers of your product

we are best placed to save you money on the total cost of repair and this is how:

> We will correctly diagnose any problems and let

you know your options –e.g. replace or repair

> We only fit genuine parts that provide

performance and longevity

> We won’t replace parts that don’t need replacing

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Foster Refrigerator, Oldmedow Road, King’s Lynn Norfolk PE30 4JU United Kingdom

Foster is a division of ITW

We reserve the right to change specifications without notice. choices 09.12

By Appointment toHer Majesty Queen Elizabeth II

Suppliers of Commercial RefrigerationFoster Refrigerator, King’s Lynn

ISO 9001 ISO 14001

Foster Refrigerator is the UK’s leading commercial refrigeration manufacturer.

Foster sell a wide range of award-winning

refrigeration equipment and systems pioneering

new standards in temperature control, hygiene

and efficiency.


0843 216 8822

[email protected]


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Foster Refrigerator Choices Care Packages