Forum Tal 2014: Celi company presentation

CELI – Language and Information Gennaio 2014

@copyright 2014 CELI / Me-Source / Cross Library

Natural

Language

Processing

We develop software solutions based on NLP.

We are active in the Italian and International markets:

semantic search, speech technology, social media

intelligence and digital humanities.

We provide systems for intelligent management and

retrieval of un-structured information to complex

organizations (private and public sector)

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4 CELI’s offices

Torino

Milano

Trento

Roma

6 Countries in which we operate

Italia

Belgio

Francia

Spagna

Corea

Polonia

50 People

>100 Active customers

4 Business lines

15 Years of experience

NLP components

Speech technology

Social Media Intelligence

Digital Humanities

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>50 Published scientific papers

15 Research projects

Close relationship with scientific community

6 Partners in Academia

Scuola Normale Superiore

Università di Torino

Università di Pisa

Università di Trento

Fondazione Bruno Kessler

Politecnico di Milano

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1999 CELI srl is

founded

1999 2005 2010

2002 Speech Technology

practice

2006 BlogMeter is

launched

2013 Launch into

Korea market

2011 Cross Library

2010

Milano, Roma,

Trento

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Clienti

Speech Technology Semantic solutions Blogmeter

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NLP solutions

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NLP

technology

Comprehensive suite of multilingual

components and resource:

• Text processing

• Language identification

• Tokenization

• Linguistic analysis (lemmatization, POS

disambiguation, chunking) and phonetic transcription

(including intonation and prosody)

• Semantic annotations

• Named Entities and Concept extraction

• Mood detection and Sentiment analysis

• Emotion detection

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Tokenization

Organization Product Date Named Entities

PN V (3_sing) N (PLU) ADV

N (sing) P ADV N (sing) ADJ

PREP CONJ

Morphology

PN V N N P ADJ PREP Disambiguation

S

ADJ N

PP

VP

V

NP

NP

PRP N

Syntactic

chunking/parsing

Semantics

Phonetics tS"elI "es "A: "el pr@v"aIdz g"Ud "en "el p"i: s@l"u:Sn=z s"Ins naInt"i:n n"aInti n"aIn

Celi provides good NLP solutions since 1999 . S.r.l

Linguistic processing and annotation

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CELI’s software

solutions for multilingual

text processing and

analysis

Output: knowledge

(examples)

news

emails

verbatims

CRM tickets

social media

customer

feedback

agent notes

documents

surveys

chat

etc.

questo

documento

этий

документ

Input: multilingual

unstructured text

information

linguistic

analysis

semantic

clustering

semantic

analysis

term

/name

extraction

automatic

classification

opinion

monitoring

cross-

language

information

retrieval

names

products, people, places, etc.,

opinions

preferences of your consumers

discoveries

new unpredicted information

phonetic transcription

pronunciation representation for speech

classified texts

classification according to topics/problems:

credit card problems, unsatisfied caller,

access to an account, etc

From text to Knowledge

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Meaningful intelligence from unstructured information

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Comprehensive suite of

multilingual components and

resources for text processing

in Voice application (Text To

Speech)

• Grapheme to phoheme converter

designed to be used in embedded

systems

• Phonetic lexica and annotaded

corpora (both text corpora and

speech corpora)

• Coverage of 15 languages

projects

consulting

Speech

technology

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TTS modules

NLP module

Consulting and technologies

text preprocessing

morphological / syntactic analysis

letter-to-sound phonetic transcription

prosody generation

Voice generation Module

acoustic database creation/annotation

unit selection algorithms

acoustic processor

Multiligual input text

Synthesized

speech

Overall linguistic feasibility study and design

Lexical resources, text corpora

Morphological / Syntactic analyzer

Phonetic transcription grammars

Prosody-annotated corpus

Voice recording assistance

Acoustic database annotation assistance

Quality assessment

Evaluation/comparison of competing products

Multilingual text preprocessing methods

Contribution to TTS development

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Semantic solutions

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Semantic

Search

Enterprise Semantic Search solution for

document system and knowledge management

systems

• Java platform, enterprise ready

• Full text search based on Apache Lucene

• Linguistic and semantic analysis for document

enrichment and classification

• Linguistic and semantic analysis for natural language

query understanding

• Onthologies and thesauri to improve search results,

navigation and discovery

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Creation-ReUse of multilingual ontologies

• Query expansion

• Hierarchical facets

• Cross-Language Information Retrieval

Linking to LOD resources

• Content enrichment

• Discovery search

• inference

Deploying LOD

• Use of standard data models and schemas

• ETL to triple stores

• Data integration

projects

SaaS

consulting

Linked

Data for

Semantic

Search

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http://sws.geonames.org/3169071/

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Content Enrichment

Relazioni per Discovery Search

Linked (Open) Data for Enterprise Search

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Service Level

Processing layer / Motore di Ricerca

Discovery

Source

Management

Onthology

management

Admin Tools

Linguistic Analysis

Lucene

Index

Config /

Monitoring System

Expert

Ling

Resource

Authentication/

Access control Browsing

Data

Storage

Operato

ri

Responsive Presentation

Widget Pages

API

Portali Portals

End

users

Harvester

Adapter Adapter Staging area

Data collection layer / Harvester

Semantic Search Platform

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Customer

Voice

Analytics

Automatic classification of customer surveys

(answers to open questions) and verbatim

(customer cases or call transcriptios)

• Java platform, enterprise ready

• Available as a service or on premises

• Linguistic analysis for classification rules

• Self service

• Ready for multilingual contact centers

• Speech Analytics for quality management in contact

centers

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Development of infrastructure integrated with the client’s CRM system that manages continuous flux of multilingual information and its automatic classification The client receives automatically classified information for all requested languages and has a view of its customer satisfaction in significantly reduced time and costs of translation

Provide classified information received in many different languages from customer care centers located in different countries to a marketing department

OBJECTIVES APPROACH Create common taxonomy for all languages taking into account cultural differences Develop software and lingware for analysis of high volume of data in different languages Organize a team of language experts for development of the multilingual resources and quality check of results

RESULTS

Multilingual management of verbatim coding

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With Celi’s linguistic technologies

CRM

System

CELI

Multilingual

Classification

Service

Raw text

messages

Classification

data

Multiligual

call-centers

Notes and

tickets in

multiple

languages

Unified

Reports

Multilingual

language

technology

integrated

with

Enterprise

CRM System

CRM

System

Translators

Without Celi’s technologies

Inconsistent

Reports

Multiligual

call-centers

Multilingual management of verbatim coding

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Product lines

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Social Media Monitoring, Analytics &

Management Tools

per Aziende & Agenzie.

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Leader in Italia nella social media intelligence

500+ Progetti realizzati

4 Miliardi post e interazioni

social misurate l’anno

20 mila Chiave di ricerca

configurate

7 mila Profili aziendali social

analizzati giornalmente

80 Clienti

3 Sedi: Milano,

Roma e Torino

Tecnologie d’avanguardia per la social intelligence

Blogmeter

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Digital Humanities e Scuola Digitale

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Leggere i classici usando il digitale

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I Promessi sposi e Pinocchio

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Grazie per l’attenzione!

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Vittorio Di Tomaso

[email protected]

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