PRINCIPLES FOR CREATING HUMAN RELATIONS ATMOSPHERE

1. Recognition of Human Dignity and the infinite worth of an individual.

“Never tell a man he is wrong, make him feel important and do it sincerely.”

2. Recognition of individual differences.

“ Every human being has a work to carry within, duties to perform, influences to exact which are peculiarly his own.”

Minimize comparisons of an individual’s reactions and adjustments to situations and other persons.

3. Use motivation not force.

Encourage a person to perform tasks and to strike for achievement in order to satisfy his motives. Get him involved by providing a situation where he is happiest and strongly committed. He works not because he has to, but because he wants to.

4. Love.

Love neutralizes aggression and lessens hostility.

“A soft tone turneth away wrath”

5. Empathy.

Is the ability to put oneself in the other person’s place. It is paying attention to other people plus the capacity to take in emotional signals and to make them mean something in a relationship with an individual or with others.

6. Understanding.

Principle of reciprocal behavior.- The Golden Rule is an application of this behavior. “We

should behave to people as we would wish people to behave to us.”

Ex. If you smile, the other person will likely smile.

If you complain, he is likely to do the same.

“YOU” approach.

- The “you-attitude” should be developed not only in conversations but also in correspondence. Substitute “You” for ”I” as often as possible. Cultivate the art of listening and give the other fellow a chance to talk. Be considerate of the opinions of others.

Person-centered attitudes needed.

- Workers are human beings and expect to be treated as such and not as machines.

APPROACHES TO HUMAN RELATIONS

BOTTOM UP- This is a design that permeates the entire

management in order that all persons in it may contribute as fully as possible to the achievement of the goals of the organization.

THE TWO-WAY FLOW SYSTEM- This is a technique by which employees and managers effectively participate in policy making.

AFFECTIVE LISTENING- Listen with love and understanding.

THE REFERRAL SYSTEM

MAINTAINING A WATCHFUL EYE ON OURSELVES