With employee mobility becoming the rule rather than the exception, it is important for employees to remain productive and available even while they are away from the office. Whether you’re a sales road warrior or a real estate professional, mobile and home-based employees should expect the same communication features and functionality as your counterparts who are in the office. It’s one thing to never miss a customer call by forwarding your desk phone to your mobile device, but Fonality has taken mobility to a whole new level.

Sales or Call Agents

Log in and out of call queues Never miss another prospect call

Instant message with colleagues

Conference in sales support sta�

Record calls on the �y

Call Center Manager

Real time call queue reporting

View agents availability

Monitor agent activity and calls

Barge, monitor, whisper agent calls

Record agent calls

Fonality Heads Up Display Mobile allows you to stay connected and manage your employees from anywhere. Exclusive to Fonality phone solutions, HUD Mobile provides access to your company’s directory, chat, employee availability, visual voicemail, conferencing, and free Voice over WiFi calling directly on your smart phone.

For those companies who use call center features, HUD Mobile allows agents to log in and out of call queues directly from their smartphone while managers have access to real-time call reports and the ability to record, monitor, and barge agents’ calls.

Stay Connected Away from the Office

Business Owner

Single touch call routing

Quickly access work voicemails

Access your company directory

View employee productivity

Call out from your o�ce number

To learn more, please visit fonality.com/hud or call 1.877.366.2548

To learn more, please visit fonality.com or call 877- FONALITY

HUD Mobile Features

General Features

Free Voice Over WiFi Calling

Route Inbound Calls

Internal Compay Chat

Company Directory

Visual Voicemails

One Touch Conferening

Call Center Features

Queue Status

Queue Login/Logout Queue Logout Reasons Monitor Agent Activity

Barge/Monitor/Whisper

And More

“I use my personal cell phone when I’m away from my office. With HUD Mobile, I can make customer phone calls look as if they are coming from my office, therefore never providing my personal phone number and retaining a high level of professionalism.”

- David Chernay, Advanced Integrated Technologies

"As a business focused on customer service, it is vital for my employ-ees to be responsive to customers’ needs regardless of their location. HUD Mobile chat and visual voicemail allows my field agents to quickly resolve any customer inquiry without the typical one to two day delay.”

- Kristine Passons, InteGreen

Record Agent Calls

To learn more, please visit fonality.com/hud or call 1.877.366.2548

Employee Availablity/Presence