Contact Center On Demand

Air Transport IT Summit 2013Brussels

18-20 June 2013

new experience for customer contacts

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an innovative and performing service

* available at later stage

email

Web call back*

telephony

chat

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ATI contact center needs

to support the Air Transport Industry challenges

our offer

quick start

scalable turnkey solution

worldwide 24/7 support

powerful and consistent portal

high volume of customer contacts

different channels

good quality of service

no heavy investment

focus on core business

turnkey solution

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a few words about Contact Center on Demand

overview virtual multichannel contact center solution

hosted and operated by Orange Business Services

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2 benefits quick rollout

flexible and scalable

cloud-based solution

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flexibility– agents located in one

or many countries

– cloud based solution

– scalable package

– no hardware on customer premises

optimization– customized solution

– agents focus their attention to handle calls

smooth collaboration between agents– same admin tools for everyone

a virtual contact center adapted to all organizations

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main benefits

turnkey solution that requires no hardware investment on site

one single point of contact during the service rollout and operational phases

benefit from the latest technological advances

concentrate on your core business

hosted, secured and managed by Orange Business Services

a rapid-rolloutIP-based infrastructure

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premium quality of service

clear indicators contractual recovery time minimum service downtime

service level agreement

Orange Business Services network

data secured 24/7 incident managed 24/7

worldwide backup servers and daily

backups restricted access to the premises

infrastructure is highly secured and certified

training by our teams full support

assistance from design to operation

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thank youLearn more our partnership with SITA: oran.ge/SITA

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