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View the video from this presentation: http://www.youtube.com/firsttuesdayuk Sign up for our next event: http://www.firsttuesday.org.uk This is a presentation from the First Tuesday Executive Breifing held Tuesday 3rd April 2012, 'The Future of Online Clohtes Shopping".
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THE FUTURE OF ONLINE SHOPPING
Emanuela Pignataro Global Branding Director
The information contained in this document is confidential and proprietary to YOOX Group
YOOX GROUP, ESTABLISHED IN 2000
The Global Internet Retailing Partner
for the Leading Fashion & Design Brands
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The information contained in this document is confidential and proprietary to YOOX Group
YOOX GROUP IN A NUTSHELL
Broad offering of off-season premium
apparel and accessories at attractive prices,
exclusive and special collections, vintage,
home & design products
Launched in 2000
Exclusive official Online Flagship Stores of leading fashion brands
In-season premium apparel and accessories
Partnership model: mostly 5-year contracts
...and more to .com
32 Online Flagship Stores, including:
In-season premium apparel and accessories
from selected brands
“Shop-in-shop” model
Launched in 2008
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YOOX Group has established itself amongst the market leaders with the multi-brand stores yoox.com, thecorner.com and the new online
destination shoescribe.com, as well as with several mono-brand stores, all "Powered by YOOX Group“
YOOX Group is listed on the Milan Stock Exchange as YOOX.MI
MULTI-BRAND MONO-BRAND
The online destination dedicated entirely to
in-season women’s shoes
Exclusive shoe-related services and
innovative editorial component
Launched in 2012
The information contained in this document is confidential and proprietary to YOOX Group
BE THERE FIRST
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2000
yoox.com Mono-brand
2006
China
2010-2011 2012
shoescribe.com thecorner.com
2008
The information contained in this document is confidential and proprietary to YOOX Group
Headquarters in Italy
GLOCAL: GLOBAL PLAYER WITH LOCAL EXPERTISE
1. Company elaborations based on shipping partners’ data. Refers to FY2011
2. Not Country Related
• Strong local presence and ability to tailor offerings to different regions
• Five logistics centers strategically located, guaranteeing top service to all major fashion markets (United States, Europe, Japan, China, Hong
Kong)
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4 Digital Production Facilities Italy, US, Japan, China
7 Local Offices Italy, US, Japan, France, Spain, China, Hong Kong
9 Customer Care Centres
11 languages
5 currencies
5 Logistics Centres Italy, US, Japan, China, Hong Kong
In 2011
2,055 thousand orders
~99% of deliveries on time1
1 order processed every 15 seconds
North America 20,5%
Italy
19,8%
Japan
6,8%
RoE
48,6%
RoW + NCR2
4,3%
FY 2011
Net Revenues by Region
North
America
no. 1
market
The information contained in this document is confidential and proprietary to YOOX Group
IMMEDIACY: RESERVE FROM THE RUNWAY
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thecorner.com launched an innovative shopping experience: the chance to reserve collections of the upcoming season directly from the catwalk
The information contained in this document is confidential and proprietary to YOOX Group
EXCLUSIVITY
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FERRAGAMO’S CREATIONS GILES – exclusive capsule collection
ANN DEMEULEMEESTER – exclusive capsule collection CHRISTOPHE LEMAIRE – exclusive capsule colelction
The information contained in this document is confidential and proprietary to YOOX Group
SOCIAL RESPONSIBILITY: YOOXYGEN
Launched in 2009 on Earth Day, YOOXYGEN is a permanent eco-friendly initiative that is continuously enhanced and developed in YOOX Group
as an ongoing company policy. By partnering with international organizations and designers, YOOXYGEN presents a selection of diverse eco-
friendly projects and products on yoox.com
These range from design, jewelry, vintage clothing, books and limited edition collections. YOOX Group always uses recyclable materials for its
packaging, since 2009 they have been officially RESY-certified, a designation that indicates that the raw material used is 100% recycled and
recyclable. In addition, as part of a continuous path to environmental sustainability, yoox.com delivery all over the world uses new ad-hoc
packaging called "ecobox": internationally RESY, FSC, PEFC and SFI-certified. YOOXYGEN supports Green Cross International
YOOXYGEN, the special section of yoox.com plays host to
environmentally conscious fashion, books and music TIME – Style & Design (USA)
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The information contained in this document is confidential and proprietary to YOOX Group
INNOVATIVE SHOPPING EXPERIENCE AND BEST IN CLASS GLOBAL CUSTOMER SERVICE
Once again, YOOX has beaten the competition: it is the first online
store of clothing, accessories and design objects to provide a service
for mobile e-commerce, offering the possibility to shop with the
iPhone Il Sole 24 Ore (Italy)
Ranked one of the fastest in customer service response
time among online retailers PCMAG.COM (U.S.)
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Proximity to the Customer in All Key Geographies
Safe Payment and Easy Returns
Fast and Reliable Delivery
Dedicated Customer Care
Distinctive Packaging
Innovative and Entertaining Shopping Experience Best in Class Customer Service
Exclusive Shopping
directly from the Catwalk
iPhone, iPad &
Android yoox.com
Loyalty Program
for multi-brand online stores
and Online Flagship Stores
The information contained in this document is confidential and proprietary to YOOX Group
CUSTOMIZE SHOPPING EXPERIENCE
DEDICATED CUSTOMER CARE
SAFE PAYMENT AND
CASH ON DELIVERY SERVICE
FAST AND RELIABLE SHIPPING
WITH LUXURY PACKAGING
HIGH-TECH ANTI-FRAUD SEAL
FULLY LOCALIZED WEBSITE
BUTLER SERVICE
The information contained in this document is confidential and proprietary to YOOX Group
DEDICATED CATEGORY SERVICES
The information contained in this document is confidential and proprietary to YOOX Group
PREMIUM PROGRAM
The information contained in this document is confidential and proprietary to YOOX Group
www.yooxgroup.com
BOLOGNA - MILANO - NEW YORK - MADRID - PARIS - TOKYO - SHANGHAI - HONG KONG