Final sip is so much more! webinar

Proprietary and confidential. © 2015 IntelePeer, Inc. All rights reserved.

SIP is So Much More!


Subject Matter Expert Pete Neal

Solutions Engineer IntelePeer Cloud Communications

Moderator Thomas B. Cross

TECHtionary.com and Editor at Skype User Forum.

Follow on Twitter @techtionary

Subject Matter Expert & Moderator

http://www.techtionary.com/

http://www.skypeuserforum.com/

https://twitter.com/techtionary


Agenda

State of CommunicationsThe Benefits of UC & SIPTips on Selecting a Service ProviderQ&AGiveaway


BUSINESS COMMUNICATION NEEDS ARE CHANGING

Migration from the physical nature of hardware networks to software based infrastructure in the cloud.


Outdated Technology (TDM, PRI, POTs)

Slow

Restrictive

Less Control

Poor Visibility

Limited functionality

Costly

Lack of Innovation

State of Business Communications


PRI MIGRATION

A Forrester survey of IT decision makers

shows that 55% of companies either have or are planning

to replace PRIs with SIP trunks.Forrsights Networks And Telecommunications Survey

Proprietary and confidential. © 2015 IntelePeer, Inc. All rights reserved.7

Migrating Communications to its Future in Software

COMMUNICATIONS

CRM

COMPUTINGSTORAGE


Using IP/Cloud to Make the Business Stronger

Business drivers*

Software and cloud-based telecom allows customers to break free from the limitations of legacy non-IP communications

*© 2014 Infonetics Research, Inc. UC and On-Premises Strategies and Vendor Leadership, North American Enterprise Survey

Capabilities the legacy PBX can’t match:SIP Protocol

Dedicated connectivity now an option, not a requirement

Collaboration tools

Unified messaging

Application integration

Mobile device integration

Information, data access


Flexibility the Cloud Enables

Software and cloud-based telecom allows customers to break free from the limitations of legacy non-IP communications

SIP Protocol

Simplified system management

Network agnostic connectivity

Near real-time scaling

Easy implementation

Faster app development and deployment


Future-ReadySIP enables customers with future ready capabilities not possible in the TDM world


Future-Ready, Agile and FlexibleSIP enables customers with future ready capabilities not possible in the TDM world


Enabling a Future-Resilient Enterprise

*“HOW DOWNTIME IMPACTS THE BOTTOM LINE 2014 [INFOGRAPHIC]” CMO Digital

http://www.cmodigitalforum.com/2015/01/16/how-downtime-impacts-the-bottom-line-2014-infographic/?cm_mmc=digital-_-ecomm-_-emailnam-_-email5-downtime&mkt_tok=3RkMMJWWfF9wsRoks67Peu/hmjTEU5z16OktUKC3hJ941El3fuXBP2XqjvpVQcFlMbrMRw8FHZNpywVWM8TILNQVt8RvLAziCm4%3D




Future-Resilient Enterprise

ROUTE CALLS IN REAL TIME

Route calls based on business needsVirtually manage multiple sites from a single location

Make immediate changes to routing strategies


Future-Resilient Enterprise

OPTIMIZED IP NETWORK


Enabling a Future Ready EnterpriseSIP enables customers with future ready capabilities not possible in the TDM world


Future Ready Availability

Load Balancing and Failover


Enabling a Future-Secure Enterprise






Gaining More

Increase or decrease concurrent call paths on demand (based on your bandwidth availability)


Enabling Automation


Real-Time Decision Making

How are your services are performing?


UNIFIED COMMUNICATIONS

SIP completes the story


UC + Enterprise

Unified Communications increases productivity and awareness through

presence, IM, workspace sharing & collaboration features.


TDM PBX

ENTERPRISE

ISDN BR1/PR1 TRUNKS

(TDM)

SERVICE PROVIDER NETWORK

PSTN

CLASS 5 TDM VOICE SWITCH

IP PBX

ENTERPRISE

(IP)

SERVICE PROVIDER NETWORK

SBC SIP PROXY

SBC SIP PROXY PSTN

SS7 SIGNALING NETWORK

SIGNALING GATEWAY

SIP TRUNK

TDM/IP MEDIA

GATEWAY

SIP APPLICATION

SERVER

SIP SESSION

What Is SIP Trunking?


BENEFITS OF SIP ARE FAR GREATER THAN COST SAVINGS

SIP Trunking

Disaster Recovery

Elasticity

Quality

Security


SIP Trunking Benefits

Trunk Consolidation Precise Ordering

Dynamic CapacityDisaster Recovery and RedundancyEncryption / Security


No dynamic capacity with PRI– The n+1 call is blocked

Built in capacity– 5 to 2,500 ports per

trunk group

Flexibility– Scalable per business requirements

Easily Scalable Channels


High Strength Encryption

SECURE CONNECTIONS VIA THE INTERNET

No additional charge4096 bit TLS/SRTP encryption; the strongest commercially availableEncryption can help ensure compliance with PCI, HIPAA, and other regulatory requirementsEnsures privacy and integrity of communications

Enables the secure routing of communications over main corporate Internet and data connectionsEliminates need for dedicated private line


PRI is a circuit to a single physical location

– There isn’t a built-in failover

High availability – SIP Trunk redundancy and automatic number failover options

SIP Trunks routed to geographically diverse data centers

– Can easily move traffic from one site to another

Disaster Recovery – Business Continuity


IntelePeer Cloud Communications Infrastructure

Accessible Over-the-Top via public internet

Direct/private reachability to over 15 million US commercial addresses through NNI network

Highly available switching facilities located in Denver, Dallas & Chicago, with:- 10Gbps dedicated waves- Redundant core routers- Diverse, fully-meshed

backbone with 7-13 milliseconds latency between switching facilities

- Diverse 10Gbps Internet connections

- Diverse NNI providers

Chicago

Dallas

IntelePeerCloud

DenverK

EY

IntelePeer NNI network footprint

IntelePeer Switching Facility

IntelePeer router

NNI Provider 1 router

NNI Provider 2 router

10Gbps Internet Circuit

10Gbps Backbone Circuit

10Gbps NNI Circuit Atmosphere ® Data Centers

Voice Aggregation Data Centers


International DID• Centrally manage international office telecommunications with international “in-

country” presence from a single SIP Trunking service provider• Porting from other providers is available depending on in-country capabilities (not

supported in all iDID countries)• Fast and flexible ordering through IntelePeer’s web-based CloudCentral Portal

+1 xxx xxx xxxx+55 xx xxxx xxxx


CHOOSING A PROVIDER


Choosing a SIP ProviderWell-connected» Global inbound and outbound voice and video» The ability to link service provider networks around the world» Relationships with leading technical partners and service providers

Secure» High-strength encryption» Secure connections via the internet» Services that ensure communications privacy and integrity

Resilient» Reliability that’s carrier-grade» High level of network availability with built-in redundancy» Speedy disaster recovery

Quality» Proactive network monitoring» Professional support» HD audio and video offerings


CORECLOUDTM SIP

Reliable, high quality voice communications


The IntelePeer Way

SIP Protocol

On Demand

Network and Technology Choice

Control

Analytics

Enhanced Functionality

Cost Effective

Innovation and Speed


More…………

COMMUNICATIONS

Migrating Communications to its Future in Software


Quick, easy turn-up in 10 days or less

Little to no incremental infrastructure investment; direct Internet connection to a SIP-ready PBX

Flexible packaging options

Integrated Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP) encryption

Certified for leading UC technology vendors

DID origination diversity

CoreCloudTM SIP

The quality and uptime of a carrier-grade network without the

costs, delays or hassles

SIP Trunking

IP Communications

PSTN


CoreCloudTM SIP Benefits

Economics

Scalability

Speed

Flexibility

Precise Ordering Business Continuity


Interconnect multi-sites and disparate enterprises seamlessly with each creating Communities Of Interest (COINs).

Fluent® Federation

Benefits

Provides end-to-end visibility to call flow and quality for improved analyticsEnhances the quality of communications experience through HD audio and videoImproves productivity by enabling simple and seamless collaboration across disparate systemsReduces the cost by avoiding the PSTN

40

Benefits


Cloud Transfer

Benefits

Optimize Network Resources and Save Costs When Transferring Calls

Cloud Transfer (SIP Refer) optimizes the transfer of calls between applications and locationsEliminates need for multiple, simultaneous callsMinimizes delayEnsures highest level of customer experienceCost savings based on overall usage

41


QUESTIONS?


www.intelepeer.com

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For more information email [email protected]

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Technology

“ “

IntelePeer’s familiarity and compliance with Avaya’s full range of equipment gave us confidence that IntelePeer CoreCloud SIP Trunking was the right choice.

Gary Harding

Telecom Manager

Longmont United

Replaced costly legacy PRIs with cloud-based SIP trunking for Avaya Session Border Control

IntelePeer’s automatic failover features integral part of disaster recovery plan

Use peak capacity data to adjust number of connections on-demand through IntelePeer’s CloudCentral portal.

Customer Case Study - Healthcare


Technology

“ “

There is a level of comfort and assurance with having the IntelePeer service we currently use. No other provider so far is able to match the service offerings that IntelePeer provides

Steven Schwartz

IT Director

First Nations

Customer Case Study – Banking & Finance

Full-Service Mortgage Banker deployed IntelePeer’s SIP Trunking and redundant trunk offering for an improved internal end point users’ VOIP experience with dual VPN bonding connectivity and VOIP monitoring

On-time, smooth deployment with no interruptions to the business and ability to scale UC services as the company grows

50% savings in monthly telecom costs


Customer Case Study - Retail

““

This has significantly lowered our costs and made them very predictable and helped drive consistency in our processes, staff training, and member experience

George BedarCIOLA Fitness

Replaced 150 PBXs and Integrated voice, teleconferencing and IM onto a single communications platform

Consolidated and facilitated communications across 600 branches and 25,000+ voice users

Resulted in improved customer service, efficiency in operations and organization productivity