Features of Unified Command Center by PanTerra

Unified Cloud Service Provider

PanTerra Networks Confidential


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Unified Command Center (UCC)

3Screen Shots – Unified Command Center (UCC)


4Screen Shots – UCC – VoIP Phone Service Business

Soft Integrated Into Browser Change Presence Dynamically, Create Custom Presence

Search for contacts in the Enterprise

Softphone features include: Dial pad, Call from device, Redial,Voicemail, Transfer, DND, Call Forwarding Plans – VoIP Phone Service Business

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5Screen Shots – UCC - Phone Services for Business

Current & Recent Interactions

Shows the device you are connected with

How long you have been on the call for

Shows the most recent chat interactions

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6Screen Shots – UCC - Continued

Device ChangeCan switch to different devices seamlessly. Can start conversation on desk phone then move to smartphone app then to cell phone without any interruptions

Start and stop recording on demand, or have all calls, inbound, outbound and internal record at all times.



• Instant Message• Click to call• Connect Me – Desk Sharing• View Details – Contact info• Compose Email• Send a file• Send SMS

Features When Hover Over:



Grouping of Employees

Gives you names, extensions, device, and presence of all your employees to know exactly what they are up to.



Multiple Notifications


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ULTRA-HIGH INFRASTRUCTURE ATTRIBUTES

SUPPORTMission-critical services require mission-critical

support

PanTerra provides24x7 “30-sec”

instant live support and takes 100%

ownership

SLA

Service Level Agreement -

Guaranteed service metrics

PanTerra maintains the highest level

SLA in the industry

QoS

Quality of Service - Overall

performance of the service

PanTerra delivers maximum per

service and inter-service QoS

SECURITYAbility to protect corporate data

and communications

PanTerra delivers HIPAA/HITECH

compliant secure cloud services

SCALABILITY

Ability to meet rapidly growth

demands of a global enterprise

PanTerra delivers infinitely scalable

global cloud services

AVAILABILITYDegree or period of time in which the

service is operational

PanTerra delivers historically proven 99.999+% service

uptime

RELIABILITY

Probability the service is operational. Combined with availability to

determine uptimePanTerra delivers historically proven 99.999+% service

uptime


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SmartBand MPLS guarantees QoS and security through IP-VPN, MPLS and app level security & QoS

BESTSmartBand MPLS

SmartBand Open Internet installed and maintained by PanTerra with app level security and QoS

BETTERSmartBand

PanTerra’s SmartBand bandwidth delivers the broadest range of connectivity to customers from Open Internet to full mesh MPLS,

including hybrid SmartBand/SmartBand MPLS networks.

BANDWIDTH IMPORTANT PART OF CLOUD INFRASTRUCTURE

3rd party Open Internet circuit is less secure and may have QoS issues

OK3rd Party Bandwidth


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WHY WE’RE DIFFERENT10/1/15


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STANDOUT DIFFERENTIATING FEATURES

Feature PanTerraBroadsoft

Based ServicesAsterisk Based

ServicesSkype for Business Dropbox Box

SECURITY• HIPAA Compliant• MFA• SSO• Daily Call $ Limit Tracking• MPLS

UC• Support for 4 IP Devices per User• Unlimited Per User Call Recording• Supervisory Modes on Any User• Built-in SmartBox Unlimited Storage• HIPAA Compliant

CONTACT CENTER• Integrated with Cloud PBX• Built-in Analytics• Multi-Level Management• Unlimited recording Storage

CALL RECORDING• Per User or Per Account Recording• Multiple Recording Algorithms• Multi-Level Recording Management• Unlimited Recording Storage• Local Sync and Easy Recording Sharing

SMARTBOX• Built-in Unified Communications• HIPAA Compliant• Multi-Level Specific Sharing• Viewer Content Local Sync• Customizable Local Sync Per Client

ANALYTICS• Unlimited Historical Analytics Storage• Unified Analytics• Multi-year Trend Analytics• HIPAA Compliant Analytics Storage

BACK-END SERVICES• Multi-Location/Multi-Payment Advanced Billing• Multi-User Select Action


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+ + =Common Back-

EndSimplified and Consistent

Administration, Billing, Analytics

and Security

Unified Services

Seamless, Communications-

Enabled Multi-Service Cloud

Maximum Benefits Guaranteed Business

Continuity Highest QoS Maximum Security Lowest Operating Cost Reduced IT Resources Higher Productivity

MARKET LEADING UNIFIED CLOUD SOLUTION

Ultra-InfrastructureHistorically Proven Ultra-High Service

Attributes, Secure/QoS Bandwidth


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Decision Maker Features Benefits

IT

100% cloud solution Unified multi-service cloud Common admin portal Service and bandwidth provider Enhanced security (HIPAA,

MPLS) Ultra-reliable infrastructure

Utilize IT resources more effectively

Secure and protect privacyDeliver more reliable servicesEliminate QoS issuesDeploy services fasterResponsive to changing

demands

CFO 100% cloud solution Single unified service Multi-location billing Dynamic IT infrastructure

Eliminate capital expenseEliminate obsolescenceLower operating costsSimplify vendor management

End Users UC + FSS + Analytics Common contact management Unified user interface Mobile/desktop convergence

Increase productivityBe more responsiveCollaborate more easilyStay connected anywhere

CUSTOMER BENEFITS


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PanTerra is the only cloud provider delivering a complete service, enhanced security, ultra-reliability infrastructure and end-to-end fully managed solution to mid-market

enterprises.

COMPETITION

Features Lync 8x8 ShoreTel

Dropbox Box

Multi-Service Cloud:Unified CommunicationsContact CenterFile Sync & ShareBusiness Analytics

Core Technology Provider Acquired Acquired 99.999% Ultra-Reliable Infrastructure

Enhanced Security(HIPAA, MPLS, MFA, SSO) HIPAA/SSO

MPLS Secure/QoS Bandwidth Fully Managed End-to-End Solution


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PanTerra Customers


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TARGET CUSTOMER – MME MARKET

Manufacturing/Construction

Professional ServicesLegal, Financial, Insurance, Consultants

Hi-TechEnergy, Technology, Bio-Tech

RetailFranchises, Brick & Mortar, Online

GovernmentCity, County, State and Federal.

HealthcareMedical Offices, Clinics, Groups,

Supply Chain Vendors

Non-Profit

Advertising/Entertainment

Benefits include elimination of capital expense and obsolescence, lower operating costs, and higher levels of mobility, security, flexibility, productivity, responsiveness

and collaboration.


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BROAD CUSTOMER WINS

Thousands of Customers Depend on PanTerra Cloud Services


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EXAMPLE CUSTOMER WINS

St. Andrews Retirement Community18 locations, 1,500 employees, 5,000 residenceMoved from on-premises Cisco CM and file servers to

PanTerra CloudUC and SmartBoxOffering voice and storage services to their residents

Everbridge400+ seat SaaS Emergency Management CompanyMoved from on-premises solution to PanTerra CloudUC and

SmartBox Kabam

400+ seat Internet Gaming CompanyStarted with 60 seatsMoved from on-premises Cisco CM to PanTerra CloudUC


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SUMMARY

PANTERRA Delivering Unified Cloud Services to 1,000’s of MMEs Unique technology and service provider

CLOUDUC Broadest UC service in the industry Integrated call center, FSS and analytics Ultra-reliable 99.999% available Ultra-secure HIPAA + MPLS

SMARTBOX Enterprise-grade, HIPAA secure, cloud FSS Real-time unified communications

ANALYTICS Real-time SLA/KPI performance tuning Unlimited historical reporting

SOLUTION BENEFITS No upfront capital and compelling TCO savings Simplified and consistent IT administration Maximized protection, continuity and quality of service Increased employee productivity and responsiveness

UNIFIED COMMUNICATIONS

COLLABORATIONS

FILE SYNC & SHARE ANALYTICS


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Headquarters

4655 Old Ironsides Dr, Suite 300

Santa Clara, CA 95054

Numbers

800.805.0558 (p)408.702.2200 (p)408.980.9877 (f)

Email / [email protected]

om480-351-3499

www.panterranetworks.com

THANK YOU

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