Faichi's OPD & ODC Approach - Case Study

©2014 Faichi Solutions Pvt. Ltd.

Faichi’s OPD & ODC Approach


©2014 Faichi Solutions Pvt. Ltd. 2

Typical Issues with IT Service Companies

•High Level of Attrition•Unable to retain talent due to variety of reasons Attrition

• Unable to hire the best talent available in the industry. • Majority of the resources are mass hires from university campuses• Resumes of resources who are on bench are usually presented

Talent Acquisition

• Need to work with multiple groups or verticals to hire specific resources

• Team ramp-up or down difficultFlexibility

• No team ownership – Resources moved to other customer projects

• Shared ResourcesOwnership

• Team typically inherit the vendors culture

• No sense of ownership from the teamCulture


Faichi’s ODC approach Offshore Development Centre on Cost Plus model for quality & client’s control over the team

Client

Flex

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Dev

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FaichiLow

AttritionBest Talent Acquisition

Transparent Costs

Delivery Manager

Project Manager

Team Lead

Sr. Developer

Developer

Client

Mo

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Pra

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Ap

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racticeOutsourced Service Provider

Ja

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Traditional ODC Model Faichi Cost Plus ODC Model


Your business goes through several stages & we can partner with you at any stage to design, develop and convert a product idea into a production ready application. We provide end to end solution including product engineering, testing, deployment and maintenance.

Together we define goals & decide

engagement model

We determine Infrastructure &

Resource requirements

We decide Tools & Technology stack

Set up development & QA team. Ramp up

as per project requirement

Execute product development, QA &

testing

Review, support and maintenance for

client and end user

ODC Setup advisory End to End Portfolio Manage ODC

FurtherGrowth

Partner with Faichi

Cost arbitrageHighly skilled resources Agile ProcessPredictability

Partner with Faichi Partner with Faichi

Faichi OPD Approach


Faichi Model Advantages

Fluidity

Disruptive for IT Services Companies

AbsoluteTransparency

Customizable

• Clients have full flexibility – Hiring, reducing team, team mix

• Talent Acquisition and Attrition is managed by Faichi in consultation with Client

• Team ownership with client

• Clients Team culture encouraged

• Fixed Margins

• BOT Option

• All costs are shared

• Ability to choose and select any resource – from within or outside Faichi

• No hidden costs or fine print

• Team built on clients requirements

• Culture aligned with Client Team

• Policies, Procedures, Hardware, Software etc. are used based on client requirements


Case study 1: Cost plus ODC for Product Development


Requirements

Outcome/Benefits

SolutionClient

A leading provider of portable interactive solutions for classroom and meeting room collaboration. Their unique product e-beam transforms any flat surface into an interactive white board.

Project Type: Product Development

Engagement Model: Cost Plus

Domain: Interactive Multimedia

Location: California, USA

Team expansion for Product velocity to add new features in the product suite

Resource management: Scale up / scale down the team as per business needs

Expertise in niche technology

Control & flexibility in team setup

Infrastructure & HR Support for managing the team in India.

Quick ramp up by hiring best talent in QT /GWT with client’s participation

Handled all the Infrastructure needs, Travel & other vendor management for the client

Used Agile methodologies- Asana for managing Scrum effectively

Partnership on Cost plus model for absolute cost transparency & client’s participation in hiring from best talent pool.

Transparent Cost Plus model & highly cohesive team was formed.

Client participated in selecting best candidates matching client’s technology expectations.

‘Client owned tool’ was used for Project Management, providing high transparency .

Work allocation was handled by client during Sprint planning meeting.

Team handled module development and work priorities inline with client’s business needs.

Technology

QT, GWT, Cocoa framework

Core Java, JMS, JDBC,JNDI

C++ / MFC

API Integration

Challenges

Finding best quality resources for rare technology like QT, GWT

Provide Control as well as flexibility to the client on ODC


Cost Plus ODC Model

Actual Salaries &

Infrastructure costs

Profit Margin

No hidden fees/Complete

Cost transparency

Best Talent Acquisition

Faichi’s Management support in hiring


Case study 2: Cost plus ODC for Product Development


Requirements

Outcome/Benefits

SolutionClient

Our client provides the solutions that enable you to collect, organize, and manage product requirements, ideas, product strategies and portfolios, and agile project execution information all in one place.

Project: Product Development

Domain: PLM

Location: California, US

Technology used in old product (XUL) was not supported by many browsers

Old system had lot of performance issues. It was not multi-tenant.

The architecture had became very complex and was hard to maintain.

Support for concurrent users was very limited. Scalability was a major issue.

Migration on new infrastructure was difficult due to old technology stack.

Application Re-architecture based on:• Latest version of Tomcat & Java JDK• Spring MVC framework• Auto-deployment using Urban Deploy

Multi-tenant architecture – Multiple application instances are supported by the same web server and Database

New Front Technologies - Created ExtJSframework to have reliable UI support

Created a Platform where 2 different systems with 2 different technologies can interact with each other

Agile/Scrum for Project Management

Major Performance Improvement

Horizontal Scaling capabilities enhanced

Cost Plus Engagement model for transparency & highly skilled resources

Ease of maintenance (Technical debugging / troubleshooting)

Successful remote team coordination and End to end project ownership

Technology

• Apache Tomcat ,Oracle, MySQL

• Java (Core Java, JMS, JDBC, JNDI)

• API Integration, Eclipse, Maven

• Ruby on Rails , Logi Reporting Engine

• Selenium / Soasta /Jmeter

Challenge

Co-ordination with multiple product owners of different product lines & resource allocation as per product priorities


Case 2– Cost Plus ODC Setup

Java Development

Enabling Success

Engagement Overview

Setup India development center with highly skilled resources to provide high quality, low risk and high impact

outsourced technical development

Quality Assurance Automation UI (JavaScript)

Database Engineering and Management

Web Server Support

Development Engagement Portfolio

System Support Engagements

Application Server Support

Linux Administrator Support

Key Successes

• Assigned dedicated Product Owners for Agile / Scrum development. Leveraged best practices for rapid development and high

quality delivery. Average work experience of team was 10+ years, with flexibility for client to choose resources

• Reduced attrition and well defined career paths for all team members along with cost and skill transparency for client

• Mastered Agile and Scrum processes. Faichi team customized processes and systems to best suit client environment and

development needs, while maintain development budget constraints

• Delivered 60% improvement in time-to-value that enabled the client to deliver market defining product innovation solutions


To read more case studies of Faichi Solutions, please visit:

www.faichi.com/success-stories

For more information please visit: www.faichi.com or mail us at

[email protected]

USA India

Faichi Solutions Inc Faichi Solutions Pvt. Ltd. 2023 Mandelay Pl 504, Accord IT Park, Baner Road,

San Jose, CA 95138 Pune, Maharashtra – 411045 Tel: +1 (408) 769-4941 Tel: +91-20-65291435


http://www.faichi.com/success-stories



http://www.faichi.com/

mailto:[email protected]