Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final

Page 1L-3 PROPRIETARY

Expertise Location Arun Simha

Solutions Architect, EITS

September 22, 2009


Agenda

• What is Expertise Location?What is Expertise Location and why is it compelling?

• EITS Journey in Expertise LocationWhat has EITS done? What are early lessons learned?

• Future of Expertise LocationIf we get Expertise Location right what can we expect for L-3?


What is Expertise Location?





STRENGTHS

Experienced PersonnelDeep SkillsTrainingExperts willing to share infoResponsive organizationWilling to take risks

OPPORTUNITIES

Emerging Technologies in IT +Larger IT Projects +

Borderless Projects + Virtual Teams +

Web 2.0 +

WEAKNESSES

X Lack of connectednessX Lack of quality timeX Push-vs.-pull methods

THREATS

Expertise demand growth <Specialties in knowledge <

Rapid Obsolescence < Retaining, attracting talent <

Competition <

The EITS Context

EITS Operates In A Rapidly Changing Services Environment


What is Expertise Location?

• Expertise Location identifies expertise quickly to find answers to complex questions in a business context.

• Expertise Location is a Force Multiplier – like having 300 people appear to be 3000– Think of the Verizon Wireless commercial with the army of experts

• Getting answers quickly makes us competitive– With Customers: shows thought and delivery leadership– Better response to business opportunities

• Knowledge Management and Expertise Location promote cultural change

Expertise Experts


Expertise Location Is Hard

…like finding a network of needles in a haystack

…and uncoveringhidden, contextual knowledge

Results should be timely, complete and relevant

Stored Data

Known Data


How It Works?

Tags emails, blogs, wikis etc

Rank by ratings, time, relevance

Search returns experts info, docs

System ranks qualitatively & quantitatively


How It Works

View Relevant Projects

View Relevant Background

View Relevant Community Membership

Auto-Profiling to expose Relevant expertise

Tags emails, blogs, wikis etc

Rank by ratings, time, relevance

Search returns expert info, docs

System can filter entries relevant to Expertise Search


EITS Journey in Expertise Location





Industry and EITS Journey

APQC Study

Early Exp Loc & Forums

Thoughtweb

Maj

or A

dvan

ces

Time

Personal Social ContactsLow Business Benefits

Community-driven Social NetworksModerate Business Benefits

Enterprise-driven Cognitive MapsHigh Business Benefits

EITS is leapfrogging intermediate Expertise Location


EITS Forums Drive Competencies

Ask Individuals

Ask Relevant Communities

1. EITS Today: BOCK Forum wide Queries

2. Future: Targeted Queries

A Forum acts as an Expertise Exchange


EITS Early Lessons Learned

Challenges EITS Lesson LearnedExpertise Location is the “killer app” in Web 2.0

Make it central to larger KM program

Expertise Location requires lots of data gathering and data integration

Plan enough dedicated resources;Map, integrate, consolidate data islands

Expertise Location-What’s In It For Me? Demo tangible benefits for all stakeholders with early initiatives; offer reach back

Product landscape is evolving rapidly, attracting larger players (E.g., Microsoft)

Keep implementation roadmap flexible to exploit new offerings

Employee adoption is slow Communicate, communicate, communicate; attract with compelling

content, incentives and “torch bearers”Expertise sharing challenges traditional reporting hierarchy

Plan policy changes ahead; prepare managers for culture change; keep

reminding of “big picture”

Early Lessons Learned are helping refine our roadmap


Future of Expertise Location





S O

W T

Opportunities for L-3

Grow MindshareShare Expertise across Partners

Grow MarketshareShare Expertise across Divisions

Grow ReachbackShare Expertise across BUs, Geos


Backup Slides

• EITS Knowledge Management Initiative– KM/BOCK Roadmap

• Further Reading– APQC Study - Using Knowledge: Advances in Expertise Location

and Social Networking, Dec 2008– Hype cycle for Social Software, Gartner Research, Jul 2009– John Seely Brown: Minds on Fire: Open Education, the Long Tail,

Learning 2.0, 2008– Don Tapscott – Wikinomics, 2007– Tom Malone et al – Harnessing Crowds: Mapping the genome of

Collective Intelligence, Feb 2009

Technology

Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final