Evora IT: Implementing Interesting Mobile Projects Around The World + Customer Transformation Story - OMV Petrom - Mihai Oros

Global Solutions

Mobilize Field Service with SAP Work Manager

Mihai Oros & Timo Elbert

Introduction

Timo Elbert ▶  Senior Consultant - UX at Evora IT Solutions GmbH ▶  Responsible for UX Practice and mobile projects around

the globe

Mihai Oros ▶  Head of SAP Competence Center in OMV Petrom SA

in Bucharest, part of the OMV Group ▶  >10 years in IT Management using SAP technologies

Contents

OMV at a glance

Where did we start?

What did we do?

Where are we now?

Implementation details

Key take away

Next steps

Q&A

OMV at a glance

OMV at a glance

� Key figures:

OMV – an integrated, international oil and gas company

Downstream Upstream

► Worldwide exploration & production activities

► Mature core countries: Romania and Austria

► Approximately 85% of production in EU and OECD countries

► Production: 309 kboe/d ► Reserves:

1.09 bn boe 1P 1.81 bn boe 2P

Downstream Oil ► 3 refineries with capacity of 17.4 mn t ► ~4,100 filling stations in 11 countries ► 36% share in Borealis

Downstream Gas ► Gas sales business in CEE, SEE

and Turkey ► Gas logistics in Austria and Germany ► Gas-fired power plants in Romania

and Turkey OMV In Figures

SAP Competence Center highest priority is to safeguard the stable operation of SAP IT solutions

Part of Global Solutions IT -the internal Shared Service Center for OMV Group �  Approx. 110 employees in Vienna and Bucharest �  Main tasks:

� Optimize the efficiency of SAP operations � Support the implementation of new business requirements

Supporting more than 11.000 sap users in more than 14 countries

�  SAP Products in use: ECC 6.0 IS-Oil

IS-Retail HCM ESS/MSS SRM

APO BW BobJ

GRC Portal Solution Manager

Work Manager

Where did we start?

E&P: explores, discovers and produces oil and gas worldwide

Oil 51%

Gas 49%

Production Share 2014

Started mobilizing maintenance operations for the biggest production country

95 102 76 95 82 105

2014

288

204

2013

303

206

2012

288

208

2011

318

212

2010

317

216

2009

221

Prod

uctio

n

in k

boe/

d

n International portfolio (all excl. Romania, Austria) n Core (Romania and Austria)

~66% of total production from Romania and Austria

Situation before the project

OMV Petrom Exploration & Production Maintenance business unit in Romania is using standard SAP Plant Maintenance to manage approx. 200.000 work orders per year.

Maintainable facilities �  Flow lines & pipelines: >25,000 km �  Productive oil wells: >7000 �  Productive gas wells: >600 �  Water injection wells: >700 �  Gathering stations: >600 �  Gas processing units: >30 �  Tank farms: >50 �  Compressor stations: >100

Process Pain points… �  Planners prepare & provide working package to

technicians via paper �  Technicians execute works and write details of

executed work on paper work package ( fault codes / catalogue, summary of executed work; split of activity timings; corrective notification if needed)

�  Paper is reviewed by Quality Inspector �  Technicians return work package to planners within

2 to 3 days after work completion �  Work package provided is most of the time

incomplete, resulting in false data analysis resulting in ineffective actions taken to improve maintenance activities

What did we do?

Simplifying Work Order Process

•  Avoid printing papers, physical hand-over of documentation, phone communications, a lot of travel time for the different actors involved, that in the current process lead to delays and alignment disruptions

Why?

•  Implementation of a State of the Art Mobile application for SAP Plant Maintenance that will easily allow the field workers and quality inspectors to access SAP data (Work Orders, Notifications, Contracts, Master Data…) and remotely record Services, Activities and Materials Consumption

What?

•  Assure the on-line and also off-line access to the relevant SAP PM data for the field workers for: •  Instant data entry •  Location-independent •  Improved data quality through prevention of transfer errors

How?

Where are we now?

Assignment of work order

Access of work order information

Technical documentation and

work time confirmation Technical acceptance

�  Work orders are assigned to Quality Inspectors by responsible planner and the orders are put in daily schedule





�  On the work place the Quality Inspector starts the work order using his laptop without connectivity





�  After the work is released, Quality Inspector creates time confirmation, completes the notification and documents executed activities.





�  All the information regarding the job is transferred to SAP PM in real time (when connectivity is available) so the work order could be verified by planner and closed in time

Implementation details

Project Timelines

SAP Work Manager solution was successfully implemented with minor enhancements in a very short span of 5 weeks from the workshops to the go live.

System Landscape

SAP ERP ECC 6.0

SAP ABAP Integration Framework Add-on

SAP ERP Add-on

SMP 2.3 Server

Eclipse IDE Agentry Editor for

Application Configuration and

Management

Agentry runtime

Work Manager application definition

SAP Jco

Firewall

Key take away

Step by step • Continuous improvement – phased approach

• Learning by doing (real field experience)

Stick to the standard • Allows quick project duration •  Immediate benefits available • Various standard solutions available

Keep it simple • Ease the usage for technicians • Decrease implementation effort • Lower effort for operations

Key take away

2

3

1

Next Steps

Roadmap after initial implementation

Roll out new Windows Metro Clients

Upgrade SAP Smart Manager 5 to 6

Upgrade SMP 2.3 to SMP 3.0

Mobilize MMT ( Round Manager )

Roll out new iPad Air client

Upgrade Agentry to SMP 2.3

Continuous improvements ( several minor releases)

- Copyright Evora IT Solutions | 2015 -

Evora IT Solutions

Evora IT Solutions

•  Offices in USA, Germany, India •  SAP and Mobile expertise: Mobility &

Scheduling (Mobile Workforce Management)

•  User experience expertise: SAP Fiori, SAP Screen Personas and Evora platform templates with SAP UI5

•  Partnerships with SAP, ClickSoftware and leading System Integrators

•  Close personal contact to current SAP leadership team

Portfolio

Mobile Solutions Schedule & Dispatch

Mobile Workforce Management

SAP Fiori SAP Screen Personas

Custom Applications

Design Services

Projects involving Evora’s Team Members

Evora IT Accelerators

EvoPlan

EvoMon

EvoGrid

EvoCheck

Various Evora IT components build on top of SAP Work Manager accelerate the project delivery by using best practize templates combining the power of technology with experience of optimized processes

Accelerators

Accelerators on top of SAP Work Manager

EvoPlan

Easily dispatch Orders

Provide your dispatchers a streamlined workflow to assign work

orders to their technicians

EvoMon

Monitoring and reprocessing tool

Change log

Technicians work not impacted

Accelerators on top of SAP Work Manager

EvoGrid

Manage your grid and plant in a more

efficient way

Downloading of master data and functional location structure including classification and measurement points

EvoCheck

Perform Inspections on your Assets

Depending on SAP backend

configuration three different approaches

to work with checklists

Leverage the SAP User Experience strategy

SAP User Experience strategy

Evora IT Solutions is the right partner for you to understand and adopt the SAP User Experience strategy. We support you in leveraging the existing tools and help you with adapting the strategy to your needs with dedicated design services for implementation, optimization and custom applications.

SAP Fiori

SAP Screen Personas

Custom tailored

applications

Design Services

SAP Fiori Services v  Kickstart package (incl. setup + configuration of one application) v  Optimization package (incl. process review + adaption of

existing Fiori application)

Evora Design Services

SAP Screen Personas v  Kickstart package (incl. setup + re-design of one transaction) v  Optimization package (incl. process review + re-design

transactions)

Evora custom tailored Solutions v  According to your needs, we design and create custom

applications based on our project experiences and templates, state of the art technology and standard technology (e.g. SAP UI5)

Our approach

Initiate

Design

Implement

INITIATE As a first step, we discuss your business needs and assemble the right project components accordingly.

DESIGN It is important for us to understand your business processes and how you want to improve them with the new solution. Therefore, we collaborate together with your business and IT experts and your end users in a first workshop.

IMPLEMENT During the implementation phase, we work through the deliverables in an iterative approach and validate interim results together. Furthermore, we ensure a smooth handover to your IT experts and support you during a safeguarding period.

CONTACT US

WEB SITE www.EvoraIT.com

Evora IT Solutions Inc. 19 W. 34th Street, Suite 1018 New York, NY 10001, USA Contact: Christian Bartels Phone: US: +1 585 309 1417 DE: +49 151 55116458 Mail: [email protected]

Evora IT Solutions Pvt. Ltd. “Phoenix Primus” No. 590, 12th Main, HAL 2nd Stage Indiranagar, Bangalore – 560038 Karnataka, India Contact: Karthik Setty Phone: IN: +91 98809 80199 DE: +49 151 17126871 Mail: [email protected]

Evora IT Solutions GmbH Altrottstraße 31, 69190 Walldorf, Germany Contact: Gregor Bender Phone: +49 151 1712 6873 Mail: [email protected]

Contact Us

Q&A

Technology

Evora IT: Implementing Interesting Mobile Projects Around The World + Customer Transformation Story - OMV Petrom - Mihai Oros