Evan Carroll - Keynote Speaker and co-author of Blue Goldfish

For booking, please [email protected] or call (919) 442-8799

www.evancarroll.net

KNOW AND SERVE YOUR CUSTOMERS Keynote Speaker Evan Carroll Delivers How to Connect

With the Hearts and Minds of Your Customers.

EVAN’S CUSTOMIZED PROGRAMS WILL INSPIRE ATTENDEES TO TAKE ACTION BY:

• Understanding how companies like Westpac, Tory Burch and Disney create compelling customer experiences

• Identifying opportunities in their own companies to use technology to improve customer and employee engagement

• Exploring how data and technology can enable you to design and deploy winning customer experience programs

Technology presents an unprecedented opportunity to improve your customer experience. Companies who use data,

technology and analytics to focus on their customers have a strong competitive

advantage. Creating change, however, is an uphill battle and not knowing how to start can

stop even the best companies from moving forward. That ends here.

Blue Goldfish author Evan Carroll reveals the ways leading companies are using

technology to improve customer experience and will leave your audience with the tools

to implement technology-enabled customer experience programs.

The results? Happy customers, improved word-of-mouth and a stronger bottom line.

SPEAKING TOPICS

Blue Goldfish: Using Technology, Data, and Analytics to Drive Customer Advocacy

Technology at Human Scale: Growing Your Business by Focusing on Your Customers

Bigger Isn’t Better: A Deep Dive into Market-ing Analytics and Customer Segmentation


www.evancarroll.net

EVAN CARROLLAuthor, Keynote Speaker,

Facilitator and Experience Architect

Evan Carroll is an author, speaker and experience architect. He operates at the intersection of people and technology to make experiences more personal, more emotive and more effective.

Evan’s career spans roles in user experience, marketing and product management for leading agencies and technology companies. He’s the author of two books and has appeared on major news outlets including The New York Times, CBS Sunday Morning, NPR’s Fresh Air, and The Atlantic.

Evan holds MS and BS degrees in Information Science from UNC-Chapel Hill. He serves as Past President for the Triangle American Marketing Association and is a member of the National Speakers Association.

PREVIOUS CLIENTS AND EVENTS


www.evancarroll.net

KNOW AND SERVE YOUR CUSTOMERS Keynote Speaker Evan Carroll Delivers How to Connect With the Hearts and Minds of Your Customers.

WHAT EVENT PLANNERS AND ATTENDEES ARE SAYING:

“Evan to the rescue! Evan is an insightful and engaging speaker who created a fun digital learning experience for our group. Evan was on point with his presentation and kept the audience engaged and wanting more.”Jennifer Kingman, Owner, Viamark Advertising

“Evan is a dynamic speaker! He is thought provoking and insightful. Evan does an outstanding job at keeping the audience engaged in the session.”BJ Gerjes, MarketingEDGE Chairperson, AMA Houston

“I often reference Evan’s session as the standard against which others should be measured. If it’s a closing plenary and it’s not as interesting as Evan’s, we don’t program it.”Ramon Robinson, Conference Organizer

“Excellent! Very timely! I hadn’t thought in-depth about this topic before”Session Attendee

“Enjoyed it; entertaining and informative”Session Attendee