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Copy is Interface Erika Hall, Mule Design Studio, San Francisco Future of Web Apps, 4 October, 2007, London

Erika Hall | Copy Is Interface @FOWA October 2007

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Page 1: Erika Hall  | Copy Is Interface @FOWA October 2007

Copy is Interface

Erika Hall, Mule Design Studio, San FranciscoFuture of Web Apps, 4 October, 2007, London

Page 2: Erika Hall  | Copy Is Interface @FOWA October 2007

Copy is Interface

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Copy is Interface

Word Of The Day:

caveat

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Copy is Interface

Whither the future of interface?

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Voguing with information?

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We’re getting there

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…but not for information-dense tasks.

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Then there is this thing.

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People will want to access your application in new ways.

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What does this mean for applications?

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Copy is Interface

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http://www.iwantptv.com/images/tivo/Tivo_Suggestions.jpg

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It’s good to know when to cede control.

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How do users benefit?

photo by Marxpix

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How will YOU benefit?

photo by Wirehead

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5 Ways to Get Words RightAuthentic

Engaging

Specific

Appropriate

Polite

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Be Authentic

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consumating.com

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consumating.com

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Copy is Interface

eharmony.com

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Copy is Interface

eharmony.com

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Copy is Interface

eharmony.com

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Copy is Interface

twitter.com

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“The great enemy of clear language is insincerity. When there is a gap between one's real and one's declared aims, one turns, as it were, instinctively to long words and exhausted idioms, like a cuttlefish squirting out ink.”

—George Orwell

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Be Engaging

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schoolofeverything.com

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schoolofeverything.com

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Copy is Interface

virgin-atlantic.com

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virgin-atlantic.com

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Copy is Interface

citibank.com

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Copy is Interface

citibank.com

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Copy is Interface

pownce.com

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Copy is Interface

pownce.com

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Be Specific

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gettyimages.com

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Copy is Interface

gettyimages.com

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Copy is Interface

etsy.com

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etsy.com

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Copy is Interface

emusic.com

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Be Appropriate

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“Where’s My Stuff?”

amazon.com

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Copy is Interface

flickr.com

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Be Polite

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Copy is Interface

feedburner.com

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feedburner.com

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subtraction.com

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subtraction.com

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particletree.com

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Add a picture of a screw-up here.

—Erika

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8 Kinds of Bad

Oblivious

Inconsistent

Presumptuous

Unnatural

Vague

Passive

(Too) Clever

Rude

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Vague!

Basecamp

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Vague!

Basecamp

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Vague!

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Unnatural!

bofa.com

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Unnatural!

bofa.com

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Don’t be passive.

Photo by catheroo

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Passive!

blinksale.com

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Don’t be too clever.

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“Murder your darlings.”— Sir Arthur Quiller-Couch, Cambridge Lecturer

(among other things)

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Don’t be rude.

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Rude!

myspace.com

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Rude!

oreilly.com

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Don’t be oblivious to your surroundings.

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cnn.com

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cnn.com

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Copy is Interface

facebook.com

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facebook.com

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Don’t be inconsistent.

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ebay.com

Inconsistent!

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ebay.com

Inconsistent!

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Don’t be presumptuous.

Don’t be presumptuous.

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Presumptuous!

usatoday.com

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americanexpress.com

Seriously?

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You will still need designers.

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KTHXBAI!

[email protected]