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Your network and its reliability are critical to your company’s operations. Epoch Universal understands this better than most, which is why we combine 24/7/365 active monitoring of your devices with our managed services. Epoch Universal’s IMS division offers a full range of services to help relieve your company from having to manage, monitor and maintain your IT infrastructure. With 4 levels of service to choose from, you can customize to your needs.
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Ep chUniversal
Your network and its reliability are critical to your company’s operations. Epoch Universal under-stands this better than most, which is why we combine 24/7/365 active monitoring of your devices with our managed services. Epoch Universal’s IMS offers a full range of services to help relieve your company from having to manage, monitor and maintain your IT infrastructure. Our IMS staff monitors and manages your infrastructure devices, noting and resolving potential problems often without you noticing anything.
Depending on your organization’s needs, we offer 4 levels of service:
Integrated managed services Combining years of knowledge and expertise to manage, monitor and maintain your network
[email protected] www.epochuniversal.com Corporate:1 Technology Drive Irvine, CA 92618
East Coast Office:9604B Longstone Ln. Charlotte, NC 28277
T: 877-907-1144D: 949-333-5700F: 949-333-5705
Services Provided Bronze Silver Gold Platinum
Coverage Hours: 24/7/365 (Inc. Holidays)Network Hardware Monitoring Email Alerts & NotificationsService Provider Circuit MonitoringAccess to Service PortalAutomated Ticket Creation & Escalation
Quarterly Minor Software/OS UpgradesQuarterly Software/OS Patching
Coverage Hours: 24/7/365 (Inc. Holidays)Coverage Hours: 8am-5pm Mon-Fri (Exc. Holidays)Onsite Break - Fix SupportRemote Break - Fix SupportInitiate Carrier SupportRemote Moves, Adds, Changes
Access to Portal Dashboards and ReportsNetwork StatusQuarterly Performance ReportsDevice / Circuit Downtime SummaryTrouble Ticket SummaryQuarterly Software / OS Upgrade RecommendationsQuarterly Device Analysis Reports
Maintenance
Monitoring
Management
Reporting
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