ENVISIONING THE ENTERPRISE OF THE FUTURE

Gia Lyons (@gialyons)Strategic ConsultantJive SoftwareKMWorld 2009

I asked my trusted colleagues for input…

• Bill Lynch, Co-Founder, VP Product Management• Christopher Morace, SVP Products• Dave Hersh, CEO• David Greenberg, Sr. Director Marketing• Erskine Williams, Director Professional Services• Matt Tucker, Co-Founder, CTO• Robert Brown, VP Client Services• Suzame Tong, Director Marketing Communication

Key habit in the enterprise of the future

BECAUSE YOU’RE LOSINGWhy change?

be nimble, be quick – reduce cycles, increase innovationFlicker.com/vegaseddie

losing to competitors

RIFs happen – avoid the collective lobotomyFlicker.com/theeerin

losing brain trust

blur the firewall – make critical knowledge sharing easierFlicker.com/bionicteaching

losing opportunities

MORE LIKE AN ECOSYSTEM, LESS LIKE A MACHINE

What will the enterprise of the future look like?

Flicker.com/calliope

cross pollinate top talent “A” game to “B” and “C” players

spread habits of high performers across the enterprise

Flicker.com/wwworks

preserve knowledge sharing in context

make it easy for others to discover and share

Flicker.com/proimos

discover, consume and broadcast via activity streams

bring interaction and content together from multiple systems

A FRESH APPROACHHow can we make the change?

INDUSTRY WATCHERS, VENDORS, ANALYSTS

share deeper case studies

describe entire process: fund, build, sustain

stop calling it "Facebook for the Enterprise”

CEOs

understand that SBS enables corporate initiatives

track success with existing KPIs and measures

stop thinking it’s a waste of time

CIOs, CFOs

acknowledge failure of past solutions

surface silo’d content in simple community platform

enable people to find and start trusting each other

VP of HUMAN RESOURCES

incent and reward contributions to the community

incent and reward leveraging the network

that which is rewarded (and measured) improves

VP of COMMUNICATIONS, MARKETING

evolve from broadcaster to conversationalist

talk, but listen, too

act on what you hear

EVERYONE

try new approach: “set it and forget it” doesn’t work

this isn’t just about tools

invest the effort and time to build and sustain

THANK YOU