1

Virtual G20 Presentation Tyler KnowltonChief StrategistInnovation Unit, Department of Foreign Affairs and International Trade Canada

Envisioning a Virtual G20

2

G20 an Overview

• Premier forum for international economic development

• Sherpas : personal representatives of world leaders

• Rotational presidency

• Organization of knowledge

• Key challenge : moving information

Virtual G20 Presentation Tyler KnowltonChief StrategistInnovation Unit, Department of Foreign Affairs and International Trade Canada

3

• Summits Management Office e-communications

• Web site development, Web content, live video

• Public engagement, online policy consultation, education, e-collaboration

• Diverse team with a broad range of skills

Virtual G20 Presentation Tyler KnowltonChief StrategistInnovation Unit, Department of Foreign Affairs and International Trade Canada

Where Our Team Fits In

4

• Canada’s Sherpa challenged emailing documents

• Issues with information management, security, convenience.

• Email Lists = spam, lost docs, duplication of work

• Must be a better way...

Virtual G20 Presentation Tyler KnowltonChief StrategistInnovation Unit, Department of Foreign Affairs and International Trade Canada

The Email Challenge

5

Virtual G20 Presentation Tyler KnowltonChief StrategistInnovation Unit, Department of Foreign Affairs and International Trade Canada

What We Came Up With

6

• Secure online community for document exchange and collaboration   

• Accessible by Web browser, portable devices through secure PW and Username system

• A system of many features: – Information – Communication – Collaboration

Virtual G20 Presentation Tyler KnowltonChief StrategistInnovation Unit, Department of Foreign Affairs and International Trade Canada

Intro to the VG-20

7

• Began in January 2010 – launched in March 2010

• Consultations with Foreign Affairs Canada policy team

• Worked with Foreign Affairs Canada IT and security branch

• Worked with Open Text to launch

Virtual G20 Presentation Tyler KnowltonChief StrategistInnovation Unit, Department of Foreign Affairs and International Trade Canada

Implementation

8

• Coordinated with an existing event

• Senior official announcement

• Pre-registration & pre-population

• Strong support network

• Plenty of Carrots

Virtual G20 Presentation Tyler KnowltonChief StrategistInnovation Unit, Department of Foreign Affairs and International Trade Canada

Planning a Successful Launch

9

• Support at the highest level

• Recognized value of a user-friendly system

• Slow transition with teeth

• 3 phase approach to adoption

• Lots of follow up with identified power-users

Virtual G20 Presentation Tyler KnowltonChief StrategistInnovation Unit, Department of Foreign Affairs and International Trade Canada

Elements for Ensuring Adoption

10

G-20 Countries•Sherpas•Sherpa assistants

G-20 invitee countries' representatives •Vietnam •Spain

•Netherlands

Non Government Organizations

•Financial Stability Board

•International Labour Office

•International Monetary Fund

•Organization for Economic Co-operation and Development

•World Bank

•World Trade Organization

•United Nations

Virtual G20 Presentation Tyler KnowltonChief StrategistInnovation Unit, Department of Foreign Affairs and International Trade Canada

Key Stats - Users

11

• Users: 125 registered VG-20 members.

• Documents: 155 documents uploaded, including declarations, reports, preambles and frameworks

• Views: 3,761 views amongst the three most

populated communities

• Profiles: 42 users filled out their personal profile to include personal credentials such as employment history, publications and photographs

Virtual G20 Presentation Tyler KnowltonChief StrategistInnovation Unit, Department of Foreign Affairs and International Trade Canada

Key Stats - Canadian Presidency

12

• Tablets and mobility

• Digital consumption

• Real time updates

• Government greening

• Work-life blend

Virtual G20 Presentation Tyler KnowltonChief StrategistInnovation Unit, Department of Foreign Affairs and International Trade Canada

What Happened

13

• Applying the experience in a broader context

• The Innovation Unit– Incubation and testing centre– Centre of expertise– Coordinating body for innovative initiatives

• Run small scale proof of concepts with early adopters within the Department of Foreign Affairs and International Trade

Virtual G20 Presentation Tyler KnowltonChief StrategistInnovation Unit, Department of Foreign Affairs and International Trade Canada

Next Steps