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See how Microsoft Enterprise Social technologies transform the workplace with a comprehensive, integrated suite of social tools. Bring together social capabilities across networking, collaboration, email, unified communications, and business applications. For more information: www.concurrency.com
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ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
Microsoft Enterprise SocialPresented by Concurrency, Inc.
Leverage Technology for Real Change
ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
Introduction to ConcurrencyMicrosoft Gold Certified Systems Integrator• Serving Wisconsin, Illinois and Indiana since 1989, headquartered in
Brookfield, WI• Offering a full range of professional services focused on the Microsoft
Platform
Recent Awards:• 2012 Microsoft Content Management Partner of the Year• 2012 Microsoft Central Region Partner of the year• 2012 Microsoft Midwest Partner of the year• 2011 Microsoft Midwest Partner of the year• 2010 Microsoft Midwest Marketing Partner of the year
Follow us on Twitter: @ConcurrencyInc
Event hashtags: #CNCYevent + #eSocial
ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
Business ProductivityBusiness Process
Management
Modern Applications
Customer Relationship Management
Project Management &
BusinessAnalysis
Content Integration
Social Collaboratio
n
Business Intelligence
Infrastructure
Roadmap
IT Service Management, Process & Automation
Modern Datacenter & Identity
Modern Devices
People-Centric IT
Management and
Monitoring
Cloud Platform:
Communication & Voice
Cloud Platform:
Collaboration
Cloud Platform: CRM & Social
Infrastructure
ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
Today’s Presenters
Bill BigusChief Architect
Matt SimsSolution Lead – Unified Communications
Peter HurthSr. Consultant – Social Collaboration
John AdaliSolution Lead – Dynamics CRM
ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
Enterprise Social Strategy
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Always on — Consumers use an average ofdevices every day
Millennials will make up
of the American workforce by 2025
Outside your business empowered customers have more information and want to connect in new ways
Enterprise Social
Inside your business employees want to harness information, connect, engage, and work together in new ways
Employees need to extend and connect networks across the firewall to partners and customers
72% of companies
are deploying at least one social software tool
20% of online
consumers expect a response within one hour via social media
>235 terabytesCompanies with >1000 employees average more data than the US Library of Congress
> 1.5B people around the globe have a social networking account
Business & Consumer
4
75%
Rise of the powerful consumer is driving business transformation
ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
• Collaborate across departments and geographies • Make company communication more transparent• Find expertise from all over the organization • Empower all employees to make decisions • Brainstorm new ideas with a broader audience • Manage projects more efficiently• Identify and recognize employee contributions• Share and track important information• Get products to market faster• Build a unified culture
Enterprise Social – Goal Alignment
ALL RIGHTS RESERVED © 2013
Objectives• Allow executives to better
connect with geographically dispersed employees
• Engage associates to better serve members
TacticsDeployed a custom Yammer-SharePoint integration called Spot as the hub of company communication and collaboration.
Results• Increased productivity• Flattened hierarchies • Exposure of hidden talent and
expertise• Improved customer service
“Yammer is the core of the ecosystem that lets us collaborate.”
- Greg Moran, SVP and CIO, Infrastructure & Operations, Nationwide
Breaking Down Silos with a Culture of Collaboration
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Microsoft Unified Communications:A Social Experience
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Lync 2013
• Lync is:• The cornerstone of Microsoft’s vision for
enterprise communications• A platform which provides instant messaging
& presence / conferencing / ‘WebEx’-style meetings and content sharing / PBX replacement services
• Secure (MTLS, SRTP)• Deeply integrated with Microsoft Office, esp.
Outlook• Extensible (Robust APIs – UCMA, UCWA)
ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
254mconnected users
~50
%of all Skype-to-Skype minutes include video
25%of international calling minutes (combining PSTN and Skype-to-Skype) are Skype-to-Skype minutes
300b
nminutes of video and voice minutes
40m
concurrent users
TO BE THE GLOBAL
COMMUNICATIONS PROVIDER THAT
BILLIONS OF PEOPLE DEPEND ON
EVERY DAY
FOR SHARING EXPERIENCES.
Skype’s Mission:
Skype
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Lync 2013 & Skype: Connecting People Federation• Lync• Yahoo!• Office 365• AOL• XMPP
IMEmail Voice & Video
Social Networking
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Lync 2013: Connected Experiences• Lync 2013 (VPN-less Remote
Connectivity)• Lync Web App (HTML 5, JavaScript)• Lync 2013 Mobile• Video• Content Sharing• VoIP• Carrier (LTE, 3G) & WiFi• Platform Support – Windows Phone, iOS,
Android• Tablet Support
ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
Demonstration
Lync and Skype Integration
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SharePoint 2013 &
ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
SharePoint 2013• SharePoint is:• Microsoft’s business productivity platform for content
management, collaboration, business intelligence, etc…• Available as a cloud service, part of Office 365, or as an
on-premise server
• SharePoint provides a more “formal” approach to collaboration, offering more structure and control• Lifecycle management• Enterprise search• Document controls• Much, much more…
ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
• Yammer is:• Focused on helping companies become more open and
connected• A private social network (which can be extended to
outside entities)
• Two flavors: Enterprise & Basic• Enterprise is included with most Office 365 “E” plans at no
additional charge
• What do you get with Enterprise?
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Enterprise Adds:• Branding• Administrative interface, including user
management• Security – password policies, IP range
filtering, directory sync & SSO• Data export• Integration with SharePoint (Office 365) &
DCRM• Service status• Post to Yammer• Global admins
ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
Today
Basic IntegrationWeb Parts
Open Graph
Tomorrow
Deeper ConnectionsDocuments
FeedsIdentity
Future
Connected ExperiencesNew experiences that
combine social, collab, email, instant messaging,
voice, and video
& SharePoint Roadmap
ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
Demonstration
Yammer Integration with SharePoint 2013
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• Yammer Plans & Pricing• about.yammer.com/pricing/
• Why Yammer Enterprise (PDF)• bit.ly/1d4D05G
• Start Your Social Journey• about.yammer.com/social-journey/
Yammer References
ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
Dynamics CRM 2013 &
ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
Dynamics CRM 2013• CRM is:• Microsoft’s platform for organizing, automating, and
coordinating business processes that promote customer satisfaction and loyalty in the sales, marketing and customer service fields
• Customer Relationship Management• Available as a cloud service, part of Office 365, or as an
on-premise server
• CRM provides a unified platform for your customer data• Intuitive user interface to deliver amazing customer
experience• Configure once, use anywhere• Full mobile support
ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
Demonstration
Yammer Integration with Dynamics CRM 2013
ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
• Dynamics CRM 2013• http://
www.microsoft.com/en-us/dynamics/crm.aspx
• Microsoft Dynamics CRM Team Blog• http://blogs.msdn.com/b/crm/
References
ALL RIGHTS RESERVED © 2014
Four Factors for a Successful Social Journey
Clarity of Vision
Sponsorship & Participation Integration
Community Management
Your organization can explain how Enterprise Social helps them do their job better.
Executives and key contributors are committed to driving adoption and show it by participating.
The right sources of business data are connected to your Enterprise Social solution.
A proactive, analytics-based approach is applied to driving value.
ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
Next Steps• Create or Update Enterprise Social Strategy• Select Goals to align to Enterprise Social
Strategy• Map Enterprise Social Goals to Measured Value• Develop a Business Case for Enterprise Social• Determine Actions to Achieve Enterprise Social
Goals• Measure Progress on Enterprise Social Goals• Evaluate, Adapt, Iterate (Learn)
ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
Questions?
Bill BigusChief Architect
Matt SimsSolution Lead– Unified Communications
Peter HurthSr. Consultant – Social Collaboration
John AdaliSolution Lead – Dynamics CRM
ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
SurveyFREE Enterprise Social Assessment: Review your enterprise social strategy to help achieve business goals and results. Discuss how to better leverage your Microsoft investments in Office 365, SharePoint, Lync, Yammer, and Dynamics CRM 2013 by using the social capabilities within these products.
Business Case for Social: Create or update the business case for Enterprise Social Collaboration for your organization. Includes documenting and presenting the benefits, investment options and organizational changes needed to utilize social to achieve business results and meet your organization’s goals.
Business Productivity Learning Session: Conduct a review session with one or more of your key business areas to see the latest Microsoft Platform capabilities found in Office 365, SharePoint, Lync, Yammer and Dynamics CRM. The session includes discussions with business areas on how these capabilities can be applied to improve operations, communication and collaboration.
ALL RIGHTS RESERVED © 2014 #CNCYevent + #eSocial
MEGA Mobility Contest
How to WinBriefly describe (100 words or less) your business case on how empowering users with Microsoft Enterprise Social technologies will improve productivity within your organization.
Email submissions by 1/24 to: [email protected]
Enter to win a Microsoft Surface Pro!
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Upcoming EventsWisconsin
Milwaukee - MadisonIllinois
Chicago – Downers Grove
Feb 13, 14 - Business Critical Automations (SharePoint, Lync,
Automation)
March 13, 14 - Modern Data Center Roadmap Planning * Topics are subject to change