Upload
rackspace
View
1.527
Download
0
Tags:
Embed Size (px)
Citation preview
Enterprise Cloud Forum:“Adopting a Service Provider Mentality & Empowering a Self-Service Organization”
Presented By:
Rackspace Advisory Services
Enterprise Cloud Solutions Group
2RACKSPACE® HOSTING | WWW.RACKSPACE.COM
Your Hosts
Anand Bhadouria Sr. IT StrategistEnterprise Cloud SolutionsRackspace Hosting
Lisa LarsonVice PresidentEnterprise Cloud SolutionsRackspace Hosting
Steve MillsCIORackspace Hosting
3RACKSPACE® HOSTING | WWW.RACKSPACE.COM
What We Will Cover Today
Current State of Enterprise IT
Dangers of the Status Quo
Importance of embracing a Service Provider Mentality
Empowering a Self-Service Organization
Transforming the Business of IT
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
Demand for IT services exceeds supply
The business expects near instantaneous delivery
Recruiting and retaining talent is problematic
IT is capital intensive
Managing increasingly complex environments is difficult
Need for flexibility to accommodate high speed, changing business conditions
IT Today: The Challenge
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
•BYOD
•Mobile
•DIY Cloud
“I DON’T CARE HOW… I WANT IT NOW!”
The CONSUMERIZATION of IT
Instant CPU… Instant Storage…
Instant Provisioning…
Instant Gratification!
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
Source: McLaughlin & Assoc, national online survey (per San Antonio Business Journal June 25, 2012), conducted among 500 IT decision-makers, who work for businesses or organizations that use cloud computing.
43% of IT Decision Makers know they have Shadow IT in their organization.
Business units are leveraging cloud computing to help with work projects.
38% of IT Decision Makers said the main reason is to save time
One in three said it was because internal solutions were not available or because they did not want to deal with the IT department.
7RACKSPACE® HOSTING | WWW.RACKSPACE.COM
What is Shadow IT?
Internal IT Department
Business Unit
Service Provider
We need… SPEED, AGILITY & FLEXIBILITY
80% of our IT spend & resources are devoted to “keeping the lights on”
WE CAN’T HELP YOU
SHADOW IT
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
The Dangers of Shadow IT
Unofficial Use of Cloud
• Loss of Control/Governance
• Security Breaches
• Compliance Penalties
• Lost Revenue
• Brand Deterioration
• Loss of Business IP
Weakened Spending Control
• Lack of Negotiated Terms
• Diminished Liabilities Control
• Misclassification of Spend
• Profit Erosion
• Spend Ignorance
• Vendor Lock-in
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
IT Management Response to Shadow IT
BAN the Cloud
Use Existing Approval Procedures for Spending Control
Keeping the Status Quo
11RACKSPACE® HOSTING | WWW.RACKSPACE.COM
ITThe Path of Status Quo
Overwhelmed by demand
Struggling to meet business needs
80% of time dedicated to keeping lights on
SHADOW IT
BUs follow path of least resistance
BUs Leverage Service Providers to solve business needs
CMO takes over IT spend
IT no longer brings value to the org
Downsizing ensues
IT Strategy is no longer just project/architecture based. Strategy must be built around providing
value to the biz!
IT Dept.
12
• Ban the Cloud: Stamp out Shadow IT • Use current controls for all cloud spending• Embrace Shadow IT as a tool for innovation
How do you address Shadow IT in your org?
Polling Question:
14RACKSPACE® HOSTING | WWW.RACKSPACE.COM
A New Way of Thinking
Virtualization is a TECHNOLOGY …
Cloud Computing is a BUSINESS MODEL
15RACKSPACE® HOSTING | WWW.RACKSPACE.COM
Shadow IT can be IT’s Best Friend
• Empowers a self-service organization
• Spurs Innovation & adds more projects to the Project Funnel
• Provides strong POC environments to vet viability for potential CAPEX spend
• Frees IT Resources…
Allowing IT to focus efforts where they provide value … in the APPS
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
Filling the Innovation Funnel
Experiment More by Removing the CAPEX
Blockade
• Lower Approval Threshold
• Eliminate Missed Opportunity
• Lower Barrier to Entry
How Many Projects Have You Killed Because You Couldn’t
Justify CAPEX Spend?
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
Creating a Safe Self-Service Organization
Embrace Shadow IT & Create New Procedures for Spending Control
BUILD A SERVICE CATALOG
To leverage the benefits of Shadow IT….It is imperative to establish appropriate
guardrails for your business.
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
What is a Services Catalog?Simple Approved Vendor List
Robust User Portal
COMPLEXITY
RACKSPACE® HOSTING | WWW.RACKSPACE.COM
How Does a Service Catalog Work?
19
Business Unit Service ProviderInternal IT Department
Service Catalog
TOGETHER, WE CAN HELP YOU!
20RACKSPACE® HOSTING | WWW.RACKSPACE.COM
How do you build a Service Catalog?
• Catalog Business Workloads/Needs– BYOD
– Corporate websites
– Marketing campaigns
– E-commerce sites
– SaaS
– Rich Media
– Other
• Design & Build Standard Cloud Configurations– Set governance– Control security & compliance– Data Protection – Application Integration
“… empower a self-service organization!”
21RACKSPACE® HOSTING | WWW.RACKSPACE.COM
ITThe Path of Transforming the Business of IT
Overwhelmed by demand
Struggling to meet business needs
80% of time dedicated to keeping lights on
Create a service catalog by partnering w/ a Service Provider
Empower a self-service organization
Create an army of innovators
Free IT Resources to focus on providing value
CIO becomes an Advisor to the Business
IT is working on game-changing, strategic initiatives
Demands of the Business are met
IT Dept. Partner to the Business
Adopting a Service Provider Mentality
23RACKSPACE® HOSTING | WWW.RACKSPACE.COM
What Covered Today
Current State of Enterprise IT
Dangers of the Status Quo
Importance of embracing a Service Provider Mentality
Empowering a Self-Service Organization
Transforming the Business of IT
24RACKSPACE® HOSTING | WWW.RACKSPACE.COM
Cloud Application Transformation FrameworkCreating Your Seamless Journey to the Cloud
IT Evolution Workshop
Application Profiling
Workshop
Cloud Readiness
Assessment
Solution Design
Migration Execution
Environment Realization
Customer Data Center
Taking Enterprises from…“Cloud HOW?” “Cloud NOW”
Strategize & Assess
DesignMigrate
ImplementSupport Optimize
25RACKSPACE® HOSTING | WWW.RACKSPACE.COM
Get SMART on CloudRackspace Advisory Services:
Phone: 1-800-440-1249 Email: [email protected]: rackspace.com/Advisory Services
“Our goal is to create the most
CLOUD SAVVY customers in the industry”
Recommended Rackspace Resources:• Cloud: Vision to Reality whitepaper (right side of page)• Cloud: Economics whitepaper (right side of page)• Take the Cloud Readiness Self Assessment
• Use cases:– Hybrid Hosting: Dominos Pizza and watch the video– RackConnect™: VEVO and watch the video– Private Cloud: Lighthouse1
Recommended Industry Resources:• The Big Switch, Nicholas Carr
• Cloudonomics: The Business Value of Cloud Computing, Joe Weinman
• www.Cloudability.com
• http://gigaom.com/
• www.gartner.com
• www.forrester.com
• www.idc.com
Rackspace Knowledge Center
27
THANK YOU
Rackspace Advisory ServicesPhone: 1-800-440-1249 Email : [email protected]: rackspace.com/AdvisoryServices