- 1. Increasing the capacityof our communities toengage with
technologyPeter Walton, CEO, InfoxchangeEnhancing Productivity:
Digital Proficiencyand the not for profit sector
2. 2www.infoxchange.net.au1. Productivity - The need to embrace
technology2. The characteristics of a digitally
proficientorganisation basic to transformational3. The journey to
productivity Ten easy thingsfor leadersObjectives of session 3.
3www.infoxchange.net.auTechnology is irrevocablyembedded in how we
live,work and play 4. 4www.infoxchange.net.auMobility CloudSocial
Big dataAfter fire and the wheel, cloud is thenew game changer.
Montreal Gazette, November 2011Todays Technology MegatrendsThe Mega
TrendsSource: Microsoft 5.
5www.infoxchange.net.auYouManageVendorManagesPlatform(as a
Service)StorageServersNetworkingO/SMiddlewareVirtualizationApplicationsRuntimeDataSoftware(as
a
Service)StorageServersNetworkingO/SMiddlewareVirtualizationApplicationsRuntimeDataInfrastructure(as
a
Service)StorageServersNetworkingO/SMiddlewareVirtualizationDataApplicationsRuntimeOn
PremisesStorageServersNetworkingO/SMiddlewareVirtualizationDataApplicationsRuntimeCloud
ServicesPeople dont want to buy a quarter inch drill.They want a
quarter inch hole! Theodore LevittSource: Microsoft 6.
6www.infoxchange.net.au 7. 7www.infoxchange.net.au The majority of
NGOs do not have an ICT plan Many NGOs are unaware of their ICT
spend While NGOs often spend more on ICT thanother back of house
services, staff are usuallynot happy with the environment Running
on a shoestring means things maybreak every now and then Some NGOs
are very innovative in their use ofICT because of a lack of
resourcesA snapshot of Not for Profit ICT 8.
8www.infoxchange.net.au 8www.infoxchange.net.auICT
ProductivityFramework 9. 9www.infoxchange.net.au
9www.infoxchange.net.auICT ProductivityFramework 10. Infoxchange is
leading the way in providingtechnology to the not-for-profit sector
andcreating a more digitally inclusive society10Case Study
Travellers Aid 11. Raising digital proficiency through effective
ICT planningConnecting Communities11www.infoxchange.net.au 12.
Increasing the capacityof our communities toengage with
technologyHow digitally proficient is yourorganisation? 13.
13www.infoxchange.net.au 13www.infoxchange.net.auBasic Intermediate
Proficient TransformationalGovernance,planning &managementNo
ICT plan. Ad hoc &reactive.ICT planning is discussed.Informal
alignment withorganisations objectives.Comprehensive ICT
planaligned with managementobjectives, supported byeffective
governanceClear & compelling ICT visionand strategic plan,
alignedwith organisations vision,mission & goals.Common
ICTplatforms &collaboration toolsIndividual PCs with
noinformation sharingcapability.Some simple sharedinformation
services withlimited remote access.Up-to-date systems withreliable
support enableeffective information sharing.Information
accessibleanywhere, supported byfunctional & easy to
usecollaboration tools.Client information &service
deliverysystemsPredominantly paper basedsystems to support
clientinformation & servicedelivery.Basic client information
&service delivery systems.Functional client information&
service delivery solutionsare used but with
somelimitations.Integrated, accessiblesolutions support
efficientprocesses, service deliveryand track outcomesSocial
media,marketing & publicwebsiteNo social media presence
&very basic, static websiteLimited social mediapresence &
engagementwith stakeholders. Updatingof website ad hoc.Active
social mediapresence & engagementwith stakeholders.
Websitefunctional & current.Broad stakeholderengagement
throughintegration of social media &sophisticated website.Staff
& volunteersskills & cultureMost staff are
uncomfortableusing computers, technology& the internetA small
number of staff arecomfortable usingtechnology, but many
havelimited skillsStaff can use theorganisations computersystems
well. Training needs& plans are identifiedStaff are keen
innovators,drive technologyimprovements & keep skillsup to
date.Risk management &disaster recovery(DR)Well worry about it
when ithappens.Regular backups ofimportant information exist.Virus
protection & Internetfirewall activeOff-site backup, security
&redundancy provisions exist.Key systems supported.Practical
ICT DR planregularly tested. Client data &service provision
capabilityprotected with good security &redundancy
provisions.Digital Proficiency Matrix 14. 14www.infoxchange.net.au
14www.infoxchange.net.auImproved proficiency benefits NGOs
&their clients.Basic .. TransformationalGovernance,planning
&managementNo ICT plan. Ad hoc &reactive.Clear &
compelling ICTvision and strategic plan,aligned with
organisationsvision, mission & goals.Common ICTplatforms
&collaboration toolsIndividual PCs with noinformation
sharingcapability.Information accessibleanywhere, supported
byfunctional & easy to usecollaboration tools.Client
information &service systemsPredominantly paperbased systems to
supportclient information &service delivery.Integrated,
accessiblesolutions support efficientprocesses, service deliveryand
track outcomesSocial media,marketing & publicwebsiteNo social
media presence& very basic, staticwebsiteBroad
stakeholderengagement throughintegration of social media
&sophisticated website.Staff & volunteersskills &
cultureMost staff areuncomfortable usingcomputers, technology
&the internetStaff are keen innovators,drive
technologyimprovements & keep skillsup to date.Risk management
&disaster recovery(DR)Well worry about it whenit
happens.Practical ICT DR planregularly tested. Client data&
service provision capabilityprotected with good security&
redundancy provisions.Maximum impact fromICT investmentStaff can
collaborate,work productively &access
informationanywherePainless reporting,efficient client services
&client outcomes trackedPainless reporting,efficient client
services &client outcomes trackedAttract new
funders,supporters, volunteers,staff & clients.Staff &
volunteersproductivity ismaximisedService interruptions
areminimised 15. Infoxchange is leading the way in
providingtechnology to the not-for-profit sector andcreating a more
digitally inclusive society15Case Study Leisure
Networks/RegionalSports Network of Victoria 16. Raising digital
proficiency through effective ICT planningConnecting
Communities16www.infoxchange.net.au 17. Increasing the capacityof
our communities toengage with technologyEmbracing Technology:
Teneasy things for LeadersAdapted from Deborah Elizabeth Finn and
HBR AligningTechnology with Strategy 18.
18www.infoxchange.net.auFirst easy thing for LeadersTechnical
knowledge is not the main game in order fornonprofit CEOs to direct
and participate actively instrategic IT planning. 19.
19www.infoxchange.net.auSecond easy thing for LeadersYour Board of
Management should be actively calling forand participating in a ICT
plan aligned with your overallstrategy Identify issues and
rootcauses of ICT challenges Identify strategies to
increasecapacity, efficiency andeffectiveness A framework for
decision-making More accurate andpredictable budgeting Fewer crises
and ad-hocapproachesCurrent PositionBudgetProjectsFrameworksICT
StrategiesCurrent PositionICT CommitteeOperational
ManagementGovernance 20. 20www.infoxchange.net.auThird easy thing
for LeadersEstablish a staff ICT committee. 21.
21www.infoxchange.net.auFourth easy thing for LeadersYour best ICT
champions may not be where you thinkthey are. 22.
22www.infoxchange.net.auFifth easy thing for LeadersHigh-quality
resources for ICT planning areavailable to nonprofits at no charge.
23. 23www.infoxchange.net.auSixth easy thing for LeadersLearn about
and keep up with innovations inICT, and think about possible uses
for them inthe nonprofit sector. 24.
24www.infoxchange.net.auSeventh easy thing for LeadersInformation
technology, no matter how strategicallyyou apply it, will probably
never save your nonprofitorganization any money but should
produceproductivity savings. 25. 25www.infoxchange.net.auEighth
easy thing for LeadersDonated hardware, software, and services
cansometimes cost a nonprofit more than paying forproducts or
services in the long run greatly affectingproductivity. 26.
26www.infoxchange.net.auNinth easy thing for LeadersIn a not for
profit organisation, most IT problemsare actually organisational
development problems. 27. 27www.infoxchange.net.auTenth easy thing
for LeadersUnderstand your real ICT costs and the
digitalproficiency of your organisation. 28.
28www.infoxchange.net.au ICT is a strategic asset that will help
maximise yourproductivity ensure it is aligned with your
strategyobjectives Engagement of Board and Staff is critical You
dont need to be a tech expert to lead ICT planning There are
resources out there to assist you It takes time to build ICT
capability keep it simple at first,but dont delay!Summary 29.
29www.infoxchange.net.auiTaNGO
Knowledgebase:www.itango.infoxchange.net.au/Infoxchange
Australia:www.infoxchange.net.au/Questions?
