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Presentation conducted by Arun Verma at the Asian Empowerment conference - held on May 13, 2010 at DTCC in downtown New York City
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EMPOWERMENT“Investment in Human Capital”
Arun VermaDATA Inc.
Investment in Human Capital 2
SEGMENTSAbstract on EmpowermentStoryboard of DATA Inc.
Core DoctrineEvolution
Key Success FactorsBest PracticesChallenges
Investment in Human Capital 3
An Employee’s Wish ListCorporate MissionChallengeMeaningful Work; Variety of WorkTrust & ResponsibilityQuantifiable ResultsRecognition & PraiseTrainingMentoringCareer Path
ABSTRACT
Investment in Human Capital 4
Developing an EmployeeBoost Self-EsteemListen & Respond with EmpathyShare Feelings and RationalePromote ideas & suggestionsEncourage InvolvementProvide Support without removing Responsibility
ABSTRACT
Investment in Human Capital 5
Empowering an IndividualDELEGATE
Convey Key Result Area - DirectionEstablish Metrics & MeasurementPublish Goals
Monitor and SupervisePerformance Feedback vis-à-vis goalsMentor (Purpose; Process; Demo; Observe; Comment; Support)
ABSTRACT
Investment in Human Capital 6
Empowering a Team
For Operations & Governance• Establish Mission• Develop Operational Charter• Draw Limits of Empowerment• Meet them often• Cross Train members• Give Technical Training at the right time • Teach People Skills (interacting, solving, deciding, implementing)
• Permit members to lead meetings
ABSTRACT
Investment in Human Capital 7
STORY BOARDCORE DOCTRINE
• Initial Operational Model : “Staff Augmentation”• Business Model : “Preferred Vendor at Fortune 500”• Financial Model : “No Debt & Re-invest Profits in Expansion”• Subsequent Op. Model : “Staff Augmentation & Project Delivery”
DATA
INC
Investment in Human Capital 8
STORY BOARDEVOLUTION
PHASE I• 1983 – 1995 Initial Years
PHASE II• 1995 – 1997 Formative Years
PHASE III• 1997 – 1999 Reorganization & Investment
PHASE IV• 1999 – 2001 Leap Forward
PHASE V• 2001 – Expansion
DATA
INC
Investment in Human Capital 9
KEY SUCCESS FACTORSBEST PRACTICES
MENTORINGCONTROLLED EXPANSION.
Financial GrowthScale of Operations
DIVERSITYGLOBALISATION
Regions are empowered with independenceRegions are integrated for Functional Leverage
IMMIGRATION PARADIGMROLE OF MILITARY TRAINING
DATA
INC
Investment in Human Capital 10
KEY SUCCESS FACTORSCHALLENGES
LANGUAGE BARRIERCULTURAL BARRIERPROFESSIONAL SKILLSCLIENT ACQUISITION
DATA
INC
Investment in Human Capital 11
CONCLUSION
“I have never in the past 30 years have someone say to me on the show, that the reason I am so good at what I do is because I am smarter than everyone else. It is all because I have wanted it more, I worked harder, I focused more, I sacrificed more, and more importantly, I had a deep passion for the thing.” ~ Charlie Rose,